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Old 01-28-2009, 06:57 AM   #1
redrosesix
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Any way to get out of a priceline contract?

So...I booked a full-size SUV for my brother who is going to WDW in March through Alamo using a coupon and the Alamo Walmart code -- really just a fall-back position, since it is very possible he would have gotten a last-minute special for those dates.

Then last night, he went and bid for a vehicle on Priceline and got himself a sedan (for the same price!) Obviously, he wasn't thinking straight. Not only has he missed out on any decreases in the rental rates (which I believe are now falling for his dates), he will have to pay the extra driver fee -- whether or not they have the additional driver included is not negotiable, it's a necessity for this trip.

Have you ever been able to get out of a Priceline contract? I'm thinking that even if they had to pay a fairly substantial cancellation fee, they would be better off.

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Old 01-28-2009, 07:00 AM   #2
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No, Priceline is VERY clear that it's NO CHANGE, NO REFUNDS!

The ONLY hope he has is actually bad... they have allowed cancellations with bad weather. (Hurricanes, ice storms etc)
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Old 01-28-2009, 07:06 AM   #3
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We were able to get out of our contract do to flight schedule changes. Our flight was cancelled and scheduled for later in the day. The problem was we had to be there at a certain so we had to leave a day earlier. They gave me some grief, but I read to them their own terms and conditions and it said if it was out of your control, and a flight cancellation certainly is out of my control they would refund the contract. They did this once they confirmed the flight was cancelled. This was all done on the phone in about 15 minutes.
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Old 01-28-2009, 08:50 AM   #4
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Can you cancel the SUV you rented for him instead?
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Old 01-28-2009, 09:08 AM   #5
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Quote:
Originally Posted by Donna M View Post
Can you cancel the SUV you rented for him instead?
Yes, it can be cancelled unless the OP pre-paid, which I don't think happened. I think OP is concerned because her brother is now "LOCKED IN" to the Priceline rate, no matter what. The cool thing about car rentals is that you can book a car and cancel and rebook if you find a lower rate with no fees. I change ressies 10+ times per trip as the rate drops.......

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Old 01-28-2009, 09:13 AM   #6
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Actually, I'm not concerned about the Alamo reservation. Just about the fact that my brother is now paying over $200 more by booking on priceline -- that's the one we want to get out of.
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Old 01-28-2009, 09:14 AM   #7
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Can you cancel the SUV you rented for him instead?

Yup! But his wife won't be too happy if she gets stuck with a sedan for over $200 more.
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Old 01-28-2009, 09:20 AM   #8
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I'm not sure if the "cancellation" fee is the entire base cost of the rental or the entire rental cost including taxes and fees. Depending on the extra driver cost your brother might save a couple of dollars if he eats the cost of the PL reservation and gets the best deal with a rental.

I wouldn't bother explaining this to my brother, I'd just cancel the Alamo reservation and let your brother use his PL reservation.
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Old 01-28-2009, 09:30 AM   #9
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You've got just about no chance. Sorry.
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Old 01-28-2009, 09:41 AM   #10
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If, within 24 hours of making your priceline.com Name Your Own Price® rental car purchase, you find a better publicly available price on another Web site for the same rental car brand, car class, location and dates, call us and Best price garuntee may be your ticket out of this mess..


we'll refund 100% of the difference.




* You must have first purchased a rental car through priceline.com's Name Your Own Price® service. Your purchase will be evidenced by receipt and provision of a Priceline Rental Car Request Number. Save this number for your records.
* The lower rate found must be found on another online, full service travel website. The rate must also be with the same rental company as purchased with Priceline.
* The car type of the car with the lower rate must be equal to that of the car type purchased on priceline.
* The location as well as pick-up / drop-off dates and times must match what is on the priceline reservation.
* Priceline's "Best Price Guarantee" applies only to rates available to the general public. It does not apply to membership, corporate, or employee rates and/or loyalty programs or coupons.
* Priceline's "Best Price Guarantee" applies only to the actual Time & Mileage amount for the car and does not include any charges for Taxes and Service Fees charged by priceline or similar charges by any other online service.
* You must call us to claim your refund within 24 hours of your priceline rental car purchase and prior to rental car pick-up. Call us at 800-PRICELINE.
* At the time you contact us, the lower rate must be available for booking.
* Successful claims will receive a credit, amounting to the difference between the two prices, to the credit or debit card used to purchase your priceline rental car reservation within 7-10 business days of confirmation by priceline.
* Priceline's "Best Price Guarantee" does not apply if priceline refunds or cancels the rental for any reason.
* Your claim will be reviewed and priceline will, at its discretion, determine whether you have met the requirements for the refund. The decision made by priceline is final.
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Old 01-28-2009, 09:44 AM   #11
redrosesix
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Quote:
Originally Posted by Lewisc View Post
I'm not sure if the "cancellation" fee is the entire base cost of the rental or the entire rental cost including taxes and fees. Depending on the extra driver cost your brother might save a couple of dollars if he eats the cost of the PL reservation and gets the best deal with a rental.

I wouldn't bother explaining this to my brother, I'd just cancel the Alamo reservation and let your brother use his PL reservation.
I think that's what will have to happen. I think he just got caught up in the bidding - something to watch out for I'm sure -- his final bid on the priceline sedan was actually a little more than the extra day rental rate on the Alamo reservation for a full size SUV (but since he is renting the car for more than a week...) That extra driver cost is going to hurt, a lot!
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Last edited by redrosesix; 01-28-2009 at 09:44 AM. Reason: oops! typo
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Old 01-28-2009, 09:56 AM   #12
Lewisc

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Originally Posted by bdoyledimou View Post
If, within 24 hours of making your priceline.com Name Your Own Price® rental car purchase, you find a better publicly available price on another Web site for the same rental car brand, car class, location and dates, call us and Best price garuntee may be your ticket out of this mess..
..... * The lower rate found must be found on another online, full service travel website. The rate must also be with the same rental company as purchased with Priceline.
* The car type of the car with the lower rate must be equal to that of the car type purchased on priceline.
* The location as well as pick-up / drop-off dates and times must match what is on the priceline reservation.
* Priceline's "Best Price Guarantee" applies only to rates available to the general public. It does not apply to membership, corporate, or employee rates and/or loyalty programs or coupons. * Priceline's "Best Price Guarantee" applies only to the actual Time & Mileage amount for the car and does not include any charges for Taxes and Service Fees charged by priceline or similar charges by any other online service.
* You must call us to claim your refund within 24 hours of your priceline rental car purchase and prior to rental car pick-up. Call us at 800-PRICELINE.
* At the time you contact us, the lower rate must be available for booking.
* Successful claims will receive a credit, amounting to the difference between the two prices, to the credit or debit card used to purchase your priceline rental car reservation within 7-10 business days of confirmation by priceline.
* Priceline's "Best Price Guarantee" does not apply if priceline refunds or cancels the rental for any reason.
* Your claim will be reviewed and priceline will, at its discretion, determine whether you have met the requirements for the refund. The decision made by priceline is final.
I don't think this will work. You can't use coupons, codes or the value of the included extra driver.
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Old 01-28-2009, 10:05 AM   #13
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Originally Posted by Lewisc View Post
I don't think this will work. You can't use coupons, codes or the value of the included extra driver.
Yes, but...like I said, he got the sedan for a little more than the extra day price of the SUV (so the car rental company's sedan prices must be even lower, I would think)

At least he would save that much, so worth a try. Thanks!
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Old 01-28-2009, 10:12 AM   #14
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Originally Posted by redrosesix View Post
Yes, but...like I said, he got the sedan for a little more than the extra day price of the SUV (so the car rental company's sedan prices must be even lower, I would think)

At least he would save that much, so worth a try. Thanks!
You used a code and a Walmart coupon. You can't use either when you make a best price guarantee with PL. Remove the discount and the rate will be higher then the PL rate.

There isn't any way you can "win". Just let your brother decide what he wants to do.
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Old 01-28-2009, 10:16 AM   #15
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Sadly, the Priceline rental was from National...so you know where this is going.

Thanks for all the help.
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