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Old 11-20-2008, 02:59 PM   #1
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Join Date: Jan 2005
Location: Maine
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LL Bean Repair?

We have a LL bean Jacket that has been passed down from one child to the next. It is in great condition except this AM the zipper pull broke off. Sometimes I can fix jackets that break like this with an unused key loop (the circle you put the keys on with a key chain) or a binder clip ( I also use these with my tour plans on index cards -punch a hole and put the clip on it I don't know the proper name for this thing). Anyway the point is I can't fix this jacket that way. I used the Live chat on LL Bean site and basically I wasn't given the info to return the jacket back for repair as it isn't new (as in this year.) Like I said this jacket is in great condition and all it needs is the zipper part fixed. They do have the 100% gaurantee which is valid anytime after purchase. I'd like to send it to LL Bean for their repair service. I am not looking for a free replacement just to get the zipper fixed. I've had jackets f rom Walmart that have lasted through all 4 kids so I really do feel the Bean Jacket should have been able to last too. Should I just pack it up with a letter explaining I would like to have it repaired with my contact info? Do you think it would get fixed I hate to toss it just because of this little part that it broken. I might add I am not a seamstress by any stretch so I can't replace a zipper.
C.J. My husband is jealous because I am in love with a Mouse!!!
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Old 11-20-2008, 03:04 PM   #2
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I would look up their customer service # on the web, (might just be the number to order) and explain the situation. They will either give you the info to send the jacket back for repair or have you order a new one to replace the old one. I think most of the time it is less expensive for them to give you a new jacket than repair the old. Don't feel guilty if they have you choose a new jacket. That would be their choice to not repair it. Anyway give them a call and see what they say.
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Old 11-20-2008, 03:17 PM   #3
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To be honest, it sounds like you've gotten some good wear out of it. I'd take it to a local seamstress/alterations place and have them put in a new zipper.
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Old 11-20-2008, 06:42 PM   #4
The tan towels from HSN are also like crack
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Location: Allentown, PA
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Repairs and Replacement Parts
At L.L.Bean, we help our customers "Reduce, Reuse, Resole." For a reasonable fee, we can extend the life of your L.L.Bean Boots. We can also repair many other products, including jackets, sleeping bags and tents. For details about repairs and our selection of replacement parts, please contact us at 800-341-4341.
from http://www.llbean.com/customerServic...nav=ln#repairs

me, Amanda and my wonderful DH Jeremy
Oct 1991 offsite Easter 1999 ASMu Aug 2006 POFQ Jan 2007 OKW Sept 2008 BC Disneymoon! Aug 2009 BWV Jan 2011 OKW Nov 2011 SSR/OKW Dec 2012 BCV April 2013 offsite Sept 2013 BWV for our 5 year anniversary!
DLR - several day trips in 2007, overnights Aug 23-25 '07 at DLH (got engaged!), Nov 15-17 '07 at HoJo's ... BLT owners!
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Old 11-20-2008, 06:59 PM   #5
But what about the rum punch?
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Location: MA
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Yes, LL Bean really should replace the zipper at no charge! If you purchased the coat that long ago, it was when they had a 100% guarantee on items purchased for as long as you own the item. Sent my DH's boots to be repaired becuase he wore holes in the soles and they came back looking like a new pair of boots for no charge at all!!!

If they really do charge for repairs, even a nominal fee, this must be something new. LL Bean is not cheap, but I have always been willing to pay the extra $$$ because of their top notch customer service and willing to stand behind every product they sell.
-Mary Ann -Why is the Rum Punch Always Gone?
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Old 11-21-2008, 12:32 PM   #6
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I was going to send a purse in for repair a few years ago and they stunned me when they said they would do it free if I was dissatisfied with the product or it would cost so and so. I think the cost was just the shipping. I wasn't really dissatisfied and was going to be in Maine in a couple of months, so I just dropped by the store and had them repair it. They said if I wanted they would give me a new one, which DH said I was silly not to take since mine looked bad, but I just got the old one repaired.

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