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Old 03-21-2009, 07:33 PM   #526
Charleston Princess
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Originally Posted by dddisrunner View Post
Thanks Jackie!! I do feel a little bit better and setting up my command center for tomorrow!
I did that, too, the night before -- the kitchen table looked like the control center for a military operation.
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Old 03-21-2009, 07:48 PM   #527
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Good Luck with your ADR's!!!



That's so sweet that the boys are going to a princess meal for you!

Congrats on the job!

And Happy Birthday to Matthew!
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Old 03-22-2009, 04:25 PM   #528
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So what a day to have the DIS boards down... I sure hope your call went great!

waiting to hear...

Laura
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Old 03-22-2009, 05:57 PM   #529
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Adr's made

I am beyond frustrated! I just spent 45 minutes typing an update and LOST IT!!!!!!!!!!!!!!


Anyway! I woke up at 6:15 this morning, I just couldn't sleep! I took a shower, made some coffee and sat down at the kitchen table with my laptop and all my lists to browse the DIS for a few minutes before I called! I was shocked that the boards were still down (and were almost all day)! I yurned my iphone on and turned on the world clock app and at exactly 6:59am, I began dialing Disney Dining...I got through right away and followed the shortcut thru the prompts that I got from another website. My call was answered IMMEDIATELY! I almost choked on my coffee because I was expecting to be on hold for awhile!! A seeemingly nice CM answered and asked me for my reservation #, number of people in my party, ages of my kids and whether or not we were on the dining plan. Then she asked me for my first ADR I am looking for. I had made a list in ranked order of hardest ADR to get on downward. So my first ADR up was LeCellier on 6/22.....well if you remember our first night is a cash ressie 1 night only. So the CM tells me she can't book 6/22 because it is outside of my stay! I politely explain that I have read of other guests being able to do this because they have several reservations linked together. This is when she tells me "Well I am new, this is my 1st day taking live calls" ARE YOU KIDDING ME! So I immediately ask her if I can speak to a supervisor! I had been on the phone for 10 minutes already with NO ADR'S MADE! Within a minute or 2 a manager/ supervisor picks up! His name was Duncan and he ROCKED!! He was able to move smoothly through everything. We booked 8 ADR'S at a time and then went back and got the confirmation #'s andthen continued again! The only MAJOR glitch was with our 6/30 Hoop Dee Doo Revue...because of our cash only/room only ressie for our 1st night, the computer was asking for me to pay IN FULL for HDDR instead of just putting a credit card hold on it whileusing the dining plan. At the end of making our ADR'S Duncan put me on hold for about 10-12 minutes to find out if he could go ahead and process HDDR anyway. Turns out he can't BUT he did take my # and told me he would CALL ME tomorrow morning and finish booking that for me but is "holding" it overnight! How is that for service!


Here is the breakdown:

6/21 DHS am DHS pm
Lunch Brown Derby 11:30am (wanted Sci Fi lunch, wasn't available)
Dinner Mama Melrose 5:30pm

6/22 EP am EP pm
Lunch Rose & Crown 12:00noon
Dinner Cape May Cafe 5:55 (wanted Le Cellier wasn't available until 8:45pm)

6/23 AK am DHS pm
Breakfast Tusker House 8:05am
Dinner 50's Prime Time 6:05pm

6/24 MK am MK pm
Lunch Liberty Tree Tavern 11:35am
Dinner Kona Cafe 6:10pm

6/25 (this was supposed to be a DHS day but dining made it an AK day) AK am Night off
Lunch Yak and Yeti 11:30am
Dinner Boma 6:25pm

6/26 EP am Wishes from Cali Grill
Breakfast Akershus 8:00am
Lunch Teppan Edo 12:00noon (may cancel this)
Dinner California Grill 8:15 (excited to see Wishes from here!)

6/27 MK am EP pm
Breakfast Crystal Palace 8:05am
Dinner Yachtsman Steakhouse 6:00pm

6/28 MK am EMH @ MK pm (possibly)
Breakfast Ohana 7:35 am (trying to make this a little later)
Dinner Narcoosees 6:10pm (hoping to do EMH @ MK this night)

6/29 morning off EP pm
Brunch Chef Mickey's 10:00am
Dinner LeCellier 6:30pm

6/30 (this became our new DHS day instead of 6/25) DHS am park of choice pm or DTD
Lunch Sci Fi
Dinner Hoop Dee Doo Revue Category 2 5:00pm seating

All told I basically got everything I wanted! The total time not including the first CM and waiting for the HDDR info was about 50 minutes!! Not too bad for 21 ADR'S!!!

I still have 7 more to make!!


have a great night everyone!!!









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Old 03-22-2009, 06:04 PM   #530
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I was wondering how your call went today -- and I had to wait until the DIS was back up and running to find out!

I am sooo thrilled that everything went so smoothly once you had a supervisor on the phone -- must be such a relief to have the first batch made.
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Old 03-22-2009, 07:11 PM   #531
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Quote:
Originally Posted by Charleston Princess View Post
I did that, too, the night before -- the kitchen table looked like the control center for a military operation.
I imagine our command centers looked VERY similar!

Quote:
Originally Posted by kathleen27 View Post
Good Luck with your ADR's!!!



That's so sweet that the boys are going to a princess meal for you!

Congrats on the job!

And Happy Birthday to Matthew!
Thanks Kathleen! I am really excited about the princess meal!

Quote:
Originally Posted by IluvXU View Post
So what a day to have the DIS boards down... I sure hope your call went great!

waiting to hear...

Laura
Thanks Laura!! I hated not being able to DIS!

Quote:
Originally Posted by Charleston Princess View Post
I was wondering how your call went today -- and I had to wait until the DIS was back up and running to find out!

I am sooo thrilled that everything went so smoothly once you had a supervisor on the phone -- must be such a relief to have the first batch made.
Thanks Jackie! Duncan ROCKED!
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Old 03-22-2009, 07:36 PM   #532
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That is just so great you got your plans in place -- what a nice start! And some wonderful choices! You definitely got the difficult ones in place, so that is a big relief I am sure. Sleep well tonight!
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Old 03-22-2009, 08:04 PM   #533
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So glad that the supervisor was able to hook you up.


You must be so relieved to have most of them done now


When can you make the last 7?
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Old 03-22-2009, 10:07 PM   #534
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Diane,
I sure hope we run into each other. We have the same parks for the four days our trip overlaps! Glad it went well!

Laura
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Old 03-23-2009, 05:32 AM   #535
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Wow! I might have had a heart attack had I heard the CM tell me it was her first day of work booking ADRs! You handled it like a pro.

I'd love to know the shortcut prompts through the phone, though, if you don't mind!!!
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Old 03-23-2009, 05:35 AM   #536
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So glad you got your ADRs and had some awesome service from the supervisor!
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Old 03-23-2009, 07:00 AM   #537
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OMG I can't believe you got a CM on their first day . Well the supervisor sounds like he did and excellent job , 8 ressies at once. I never had a CM do another ressie unitl they read there long list of prompts and then give me a confirmation number. Your ADR's look great! Glad to hera you were able to get Sci Fi ( not available that is crazy) and Le Cellier. California Grill is my most favorite restaurant in Disney!
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Old 03-23-2009, 07:38 AM   #538
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mini update

Keeping form with his EXCELLENT service yesterday, Duncan called me this morning EXACTLY when he said he would! I got HDDR with no problems and he booked my next days ADR'S while we were on the phone....so I didn't have to call and wait!

New to the list........

7/1 EP am Night off @ SSR
lunch Coral Reef 11:30am
Dinner Turf Club 6:30pm

So excited that everything is coming together!!

I will respond to all of your replies later after school!!
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Old 03-23-2009, 08:51 AM   #539
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Congrats on making your ADR's. I know I was bummed yesterday with the boards down. Glad everything worked out for you.
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Old 03-23-2009, 11:17 AM   #540
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Duncan sounds awesome

You should email disney and let them know what a great cast member he is
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