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Old 10-26-2008, 07:57 PM   #1
ferrytale
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Shutterfly problems?

Does anyone use shutterfly? If so, has anyone been able to get on this weekend? I have been trying to upload new pictures for 2 days and keep getting an error message when it tries to open the page.
Not sure if it's a problem with their site, or my computer. Wanted to know if anyone else was having issues.
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Old 10-27-2008, 04:07 AM   #2
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I've never had a problem with Shutterfly but didn't go on this weekend.

Is it still an issue for you? Call them, they have a really good tech support.
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Old 10-27-2008, 06:56 AM   #3
Mickster
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I ordered my Christmas cards on Saturday and didn't have any problem. I would definitely call their support. Good luck...
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Old 10-27-2008, 12:27 PM   #4
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I haven't been able to log in all day yesterday or today! Frustrating!
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Old 10-27-2008, 04:41 PM   #5
ferrytale
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Ok, so apparently it's not just me! Good to know. I still can't get in. I don't have their customer service # b/c I can't get the site to pull up at all or I'd call. Thanks all!
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Old 10-27-2008, 09:52 PM   #6
tinkryansmom
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Nope not just you! I have not been able to log on since Friday. I get a Java Script error. This has never happened before.
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Old 10-28-2008, 05:54 AM   #7
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I was able to get in this morning..so I grabbed the email and numbers for you all that are having issues still..

Email: customerservice@cs.shutterfly.com

Phone: (800) 986-1065
24 hours a day, 7 days a week

Hope that helps a little and you get the issue resolved quickly!
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Old 05-06-2010, 10:46 PM   #8
alismom2
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Me too!

I've been trying to log on all afternoon, and I can't get to their website at all. Just a white, blank screen. Very frustrating. Let me know if you get it to work! Anyone have their phone number? Oooh--Thanks Moderator!
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Old 05-06-2010, 10:51 PM   #9
alismom2
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Phone is not 24/7

I just called their Customer Service Center and got a message that says they are open 6 am -5 pm EST, and 8:30-5:30 on weekends. I'll try an email...

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Old 05-07-2010, 12:53 AM   #10
alismom2
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Try firefox!

I just got Shutterfly to work by switching browsers from Safari to Firefox (you can download it free from the internet). It worked!!!
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