Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disneyland > Disneyland (California)
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 05-28-2008, 02:18 PM   #1
pigletforever
DIS Veteran
 
Join Date: Apr 2006
Posts: 1,138

Guest Assistance pass

Does DL have GAC passes like WDW? I have a son with Asperger's and the pass has been a saving grace in years past. I hadn't ever seen them mentinoed on this page.
__________________
46 46 11

1994 off site (WDW), 1996 Contemp (WDW),
2006 AKL CL (WDW), 2009 OCTOBER 21-25 Sheraton Anaheim (DLR), 2010 Jan 4 -9 Holiday Inn and Suites (DLR)
Dec2010/Jan 2011WL (WDW), November 16,2013 Wonder, November 23, 2014 Magic
pigletforever is offline   Reply With Quote
Old 05-28-2008, 02:23 PM   #2
disneyfaninaz
It takes faith, trust & pixie dust!
 
disneyfaninaz's Avatar
 
Join Date: Apr 2007
Location: Chandler, AZ
Posts: 11,510

When you get to DL go directly to the City Hall and you will be able to get information on disabled guests and get a pass.
disneyfaninaz is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 05-28-2008, 02:27 PM   #3
Chic
DIS Veteran
 
Join Date: Apr 2004
Location: North Carolina
Posts: 651

I believe they do but you should take a doctor's note with you documenting your particular situation. I have a joint disorder in my knees which allows me a pass in WDW and I always take a doctor's note with me because my condition is not visible to the naked eye. I plan to visit Disneyland in August and will be carrying my note along. I'm actually going to call Disneyland Guest Services to make sure I bring the proper documentation along. I'll update you when I call.
Chic is offline   Reply With Quote
Old 05-28-2008, 02:47 PM   #4
biolabetty
DIS Veteran
 
Join Date: Jun 2007
Posts: 589

They do give them out at City Hall. Definitely bring a doctor's note, they've had to become much stricter on who gets the passes because too many people were misusing them. I stood in City Hall for about 15 minutes one day, and I heard at least 5 different groups of people requesting one, and no one got one. I'm sure if you explain why you need one, and show the note, they will give you a pass.
biolabetty is offline   Reply With Quote
Old 05-28-2008, 03:12 PM   #5
JenDisneylandlver
DIS Veteran
 
JenDisneylandlver's Avatar
 
Join Date: Jun 2006
Posts: 2,689

I'm pretty sure they can't even ask for a doctors note. We went in with my brother and started to explain his condition, they didn't even want to know all about it. They were very nice and quickly gave us his pass.

Might depend on what you need though. My brother is in a wheel chair, so the pass was for that. I'm not sure if someone needed a pass without a wheel chair if they'd do those.
JenDisneylandlver is offline   Reply With Quote
Old 05-28-2008, 03:22 PM   #6
jenjersnap
yadda yadda yadda
 
jenjersnap's Avatar
 
Join Date: Sep 2004
Location: CO
Posts: 4,700

Thanks for the info - I didn't know I'd need a doctor's note. (Haven't needed one at WDW) I will call DS' cardiologist now.
__________________
Jen, mom to three

Upcoming: Disneyland 7/14 Mom & DS3, BCV 11/14

YC & Poly 10/13 Poly & BC 12/10GC at Disneyland 06/09Mom and DS2, WL 1/09YC & BC (yes, both!) 9/08 Hojo's near Disneyland 6/08Mom and DS1, WL 1/08Poly 9/07 BC 10/06 AKL & Poly 12/05 Mom and DS1, WL & Dolphin 2/05 First trip as an adult to AK & FW cabins, 12/04
jenjersnap is online now   Reply With Quote
Old 05-28-2008, 03:25 PM   #7
pigletforever
DIS Veteran
 
Join Date: Apr 2006
Posts: 1,138

By law (ADA and HIPPA) they can't ask for a Drs note. At WDW my son had to be with me when I asked for the pass but I have never needed a note.

We are going to Kansas next week. First time I have traveled with my son by myself. I checked with the airlines because of him needing special boarding and asked if they needed a note and I was told no because of the ADA laws.
__________________
46 46 11

1994 off site (WDW), 1996 Contemp (WDW),
2006 AKL CL (WDW), 2009 OCTOBER 21-25 Sheraton Anaheim (DLR), 2010 Jan 4 -9 Holiday Inn and Suites (DLR)
Dec2010/Jan 2011WL (WDW), November 16,2013 Wonder, November 23, 2014 Magic
pigletforever is offline   Reply With Quote
Old 05-28-2008, 08:24 PM   #8
wdhinn89
DIS Veteran
 
wdhinn89's Avatar
 
Join Date: Jun 2007
Location: New York
Posts: 3,082

Quote:
Originally Posted by pigletforever View Post
By law (ADA and HIPPA) they can't ask for a Drs note. At WDW my son had to be with me when I asked for the pass but I have never needed a note.

We are going to Kansas next week. First time I have traveled with my son by myself. I checked with the airlines because of him needing special boarding and asked if they needed a note and I was told no because of the ADA laws.
I agree! No note needed.
__________________
wdhinn89 is offline   Reply With Quote
Old 05-30-2008, 10:34 PM   #9
SueM in MN
It's like combining the teacups with a roller coaster

 
SueM in MN's Avatar
 
Join Date: Aug 1999
Location: Twin Cities area,Minnesota,USA
Posts: 30,886
DISboards Moderator

Quote:
Originally Posted by JenDisneylandlver View Post
I'm pretty sure they can't even ask for a doctors note. We went in with my brother and started to explain his condition, they didn't even want to know all about it. They were very nice and quickly gave us his pass.
They are not allowed to ask for a doctor's note or any other proof of a disability as a requirement to get a GAC (Guest Assistance Card).

That is part of the ADA (Americans With Disabilities Act) which says proof can't be required to get accomodation for needs related to a disability.
People think HIPAA (Health Insurance Portability and Accountability Act) is involved, but HIPAA has to do with how health providers share your health information. You can share it with anyone you want to. The reason that Disney doesn't want the information is that it's not helpful. They need to know your limitations and/or needs related to your disability, not your diagnosis.

If you check out the disABILITIES FAQs thread on the disABILITIES Board, you will find information about GACs. The information was written about WDW, but CMs at DL have said it is basically the same there.
__________________
SueM in MN
Moderator of disABILITIES
Link to disABILITIES FAQs thread

Spaceship Earth: We are all passengers together.
Life is what happens to you when you're busy making other plans......John Lennon
Be a rainbow in someone else's cloud. Dr. Maya Angelou
trip report link in Memory of eternaldisneyfan, who lived these words: Some people are always grumbling because roses have thorns. I am thankful that thorns have roses. Alphonse Karr
SueM in MN is online now   Reply With Quote
Old 05-31-2008, 09:58 AM   #10
Juliah
DIS Veteran
 
Juliah's Avatar
 
Join Date: Mar 2004
Posts: 546

We are at Disneyland and were refused a guest assistance pass yesterday. The two families in front of us at City Hall were also refused. The only card I saw given out was one that allowed a stroller to be used as a wheelchair (that is, they could take the stroller into lines). Our two DD's have severe physical disabilities, difficulty with temperature control, sensitivity to the sun, diabetes...I could go on and on. When I mentioned the sun, I was told to get an umbrella for each of them. That makes an amusing picture--helping them drive their power chairs through the crowds while also holding umbrellas and not poking anyone's eyes out?

I'm confused as to what circumstances they give the cards for at Disneyland.
Juliah is offline   Reply With Quote
Old 05-31-2008, 10:26 AM   #11
SueM in MN
It's like combining the teacups with a roller coaster

 
SueM in MN's Avatar
 
Join Date: Aug 1999
Location: Twin Cities area,Minnesota,USA
Posts: 30,886
DISboards Moderator

Quote:
Originally Posted by Juliah View Post
I'm confused as to what circumstances they give the cards for at Disneyland.
It's supposed to be the same as at WDW (as described in the GAC information in the disABILITIES FAQs thread).
How things work at the attractions is a little different than at WDW because the attractions are older and have less space for people to wait anywhere. That creates one of the problems with GACs at DL and is one of the reasons they are 'careful' (for want of a better word) at handing them out. In the past, they often ended up with so many people in the 'special needs' lines that those lines had waits equal to or even greater than the regular standby lines had. So, if you needed a wheelchair accessible entrance, you had no choice but to wait there. If you needed a quieter, less crowded line, the one you got using a GAC was no better (or even worse) than just going in the Standby line.
With children using wheelchairs, they would need to use the wheelchair accessible entrances (whatever those are for a particular attraction), so some of the other things your children needed might not have been available in the accessible entrance.
If you have needs that are not being addressed, you can also ask to speak to a supervisor. It may be that they don't have anything available that meets those needs, but at least you will have gone as far with it as you could.
__________________
SueM in MN
Moderator of disABILITIES
Link to disABILITIES FAQs thread

Spaceship Earth: We are all passengers together.
Life is what happens to you when you're busy making other plans......John Lennon
Be a rainbow in someone else's cloud. Dr. Maya Angelou
trip report link in Memory of eternaldisneyfan, who lived these words: Some people are always grumbling because roses have thorns. I am thankful that thorns have roses. Alphonse Karr

Last edited by SueM in MN; 05-31-2008 at 10:33 AM.
SueM in MN is online now   Reply With Quote
Old 05-31-2008, 11:12 AM   #12
Bsbllmom
Mouseketeer
 
Bsbllmom's Avatar
 
Join Date: Jan 2007
Location: Southern California
Posts: 339

Usually, this is in my experience, if you have a wheelchair you don't need a GAC. You just go through the wheelchair entrance which is usually an exit or seperate entrance than standby. Both my husband and son gets a GAC at DL. You just need to explain your concerns as to why you feel you need one. They don't just hand them to anyone because they are being abused. Also the wheelchairs are being abused sometimes. You see a group of teens go in renting wheelchairs and asking each other who goes first. So in that case, in my opinion, the wheelchair is being abused. But they know that when the have the chair they don't have to go through the main stand by line.
Bsbllmom is offline   Reply With Quote
Old 05-31-2008, 12:56 PM   #13
lisadoll93
DIS Veteran
 
lisadoll93's Avatar
 
Join Date: Mar 2007
Posts: 566

We get one for DS, he has autism. I just bring the one the last trip and him to City Hall.

The biggest help for us was the stroller as a wheelchair. It is not a front of the line pass, there were times when we had to wait longer.
__________________
lisadoll93 is offline   Reply With Quote
Old 05-31-2008, 12:57 PM   #14
lisadoll93
DIS Veteran
 
lisadoll93's Avatar
 
Join Date: Mar 2007
Posts: 566

sorry hit reply by mistake
__________________
lisadoll93 is offline   Reply With Quote
Old 05-31-2008, 01:20 PM   #15
lillibet123
Mouseketeer
 
Join Date: Apr 2007
Posts: 103

I am wondering about this "stroller as a wheelchair situation". DS (5 years old) has a disability and we were hoping to avoid bringing his wheelchair, and just use a stroller for him. His disability is "obvious" and we were also wondering about using wheelchair exits for rides as he would need to remain in his stroller (he can only stand for brief amounts of time).
lillibet123 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 09:29 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.