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Old 03-10-2008, 05:42 PM   #1
mikki.young
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Studio coffee mugs

Have you seen the thread on DVC miscellaneous about the mugs and glasses being taken out of studios? I don't like the sound of this!
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Old 03-11-2008, 03:38 AM   #2
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I am disturbed by this and sent in my views to Member Satisfaction a couple of days ago - had the automated response but no proper reply yet.

Contact details: DVCMemberSatisfactionTeam@disneyvacationclub.com

As I've previously posted, I intend to get an Owner's Locker on my next visit and so will always have own coffee mugs (and kettle etc ) but I think this is a backward step on so many levels.

Let's hope they change their minds.
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Old 03-11-2008, 03:57 AM   #3
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Yes I have and I'm definitely going to write to Member Satisfaction on this!
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Old 03-11-2008, 03:59 AM   #4
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Quote:
Originally Posted by Pootle View Post
.....As I've previously posted, I intend to get an Owner's Locker on my next visit and so will always have own coffee mugs (and kettle etc ).....
I was just going to post to say that perhaps nows the time to get an Owners Locker as you can have your own mugs, plates, cutlery etc.,
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Old 03-11-2008, 09:45 AM   #5
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I haven't seen this. What is the reasoning behind it, does anyone know?
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Old 03-11-2008, 10:40 AM   #6
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I haven't seen this. What is the reasoning behind it, does anyone know?
Thought to be hygiene rather than cost-cutting. Think there has been something in the media about a problem - not sure of details or even if it was Disney. I'm assuming that because there is no dishwasher in the studios, making sure mugs and glasses are cleaned properly is logistically difficult. Just my take on it, the 'official reason' may be very different . This action - which was not announced - has been made worse by someone in MS sending emails in reply to complaints stating that studios had never had real coffee mugs and glassware!
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Old 03-11-2008, 05:29 PM   #7
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shouldn't have given Jims email out
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Last edited by mikki.young; 03-12-2008 at 02:25 AM. Reason: main DVC boards say email not permitted
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Old 03-11-2008, 06:50 PM   #8
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i can confirm, we just got back from SSRS in a studio last week and had the disposable glasses in lieu of mugs which you'd find in a 1, 2 or 3BR GV...
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Old 03-12-2008, 02:55 AM   #9
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This move will definitely make studios out to be less 'deluxe' than the other DVC accommodations.

Like Moira, I plan to keep mugs, glasses, plates and cutlery in my Owners Locker when I get it so, for me personally, the lack of mugs at the resort won't be such a big issue - but I still don't agree with it!

If hygiene is the issue, I wonder how other resorts (not just DVC) deal with the same 'problem' when they provide in-room coffee making and glassware . Unless this becomes an industry-wide decision for all romms without thier own dish-washer, it certainly seems an OTT reaction.
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Old 03-12-2008, 02:56 AM   #10
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We have recently returned from 7 nights in an AKV studio (23 Feb - 1 March) and they still had mugs (well more like cups) and glasses. Wonder whether these are to be withdrawn in the near future. We usually take our own mugs from home as the ones provided are never large enough for my cup of coffee, so it will make no difference to us if there are no mugs.
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Old 03-12-2008, 02:58 AM   #11
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This is a real backwards step. It was bad enough that there were no proper plates, cutlery or wine glasses in the Studios, but to remove the mugs, glasses and washing-up liquid is a real backwards step. When dh and I stayed in a Studio at SSR last August, we had just four paper plates, four paper bowls and no cutlery whatsoever for an 8 night stay! They claim the decision has been made because there are no dishwashing facilities. What on earth do they think a sink, washing-up liquid and a tea-towel constitutes?
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Old 03-12-2008, 03:46 AM   #12
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It is daft. Maybe if enough people email and complain they will come to their senses. And this all from a problem that was found at the Contemporary!
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Old 03-12-2008, 08:45 AM   #13
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Quote:
Originally Posted by cindycastle View Post
We have recently returned from 7 nights in an AKV studio (23 Feb - 1 March) and they still had mugs (well more like cups) and glasses. Wonder whether these are to be withdrawn in the near future. We usually take our own mugs from home as the ones provided are never large enough for my cup of coffee, so it will make no difference to us if there are no mugs.
It looks like the changeover occured on 5 March.
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Old 03-12-2008, 01:34 PM   #14
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I am suprised by how cross I feel about this, the lack of proper plates and cutlery has always bothered me, I admit when we checked into our studio for the first time and discovered plastic and paper I was shocked. I have always purchased a wine glass because the thought of drinking wine from the tumbler provided goes through me, but they were useful for juice and I enjyed my coffee from a proper cup. It seems that Owners Locker grows more appealing for us.
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Old 03-12-2008, 03:17 PM   #15
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Quote:
Originally Posted by Pootle View Post
Thought to be hygiene rather than cost-cutting. Think there has been something in the media about a problem - not sure of details or even if it was Disney. I'm assuming that because there is no dishwasher in the studios, making sure mugs and glasses are cleaned properly is logistically difficult. Just my take on it, the 'official reason' may be very different . This action - which was not announced - has been made worse by someone in MS sending emails in reply to complaints stating that studios had never had real coffee mugs and glassware!
H hon

Mmmm I don't like this at all - I am going to send an email to them.
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