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Old 12-02-2007, 04:57 AM   #31
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Nope, never happened to us.
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Old 12-02-2007, 05:07 AM   #32
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Happened to us at CRT for dinner. I think that is the only time. Usually order apps and entree at same time. I don't think this would really bother me either way. It could be because of the "runners" like another poster mentioned.

I even remember at CRT, the waiter said ... if we knew what we wanted, he would go ahead and put it in. He was no where in sight when dessert came -- I remember because DH wanted milk with his dessert and it took an act of congress to get it! But we still had a great time there. (A little unspilled milk never hurt my meal ) ... anyway ... interesting discussion!
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Old 12-02-2007, 05:30 AM   #33
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I won't be ordering all at once,because i don't want to order 3courses and then find i'm full after 2.
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Old 12-02-2007, 05:50 AM   #34
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Never happened to us either. Our last trip we had lunch at Sci-Fi, Biergarten and Planet Hollywood, and dinner at Raglan Road, Alfredo, Kona Cafe, Bistro, V&A, Boma, Cali Grill, Blue Zoo and Fultons. All restaurants allowed us to order and enjoy the food at a pace that suited us.

We don't always eat dessert - tend to be too full at that stage. If I was asked to order dessert before the meal I would definitely let them know this. I wouldn't want to pay in advance for a dessert I would only look at....

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Old 12-02-2007, 07:20 AM   #35
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Quote:
Originally Posted by 3csluvthemouse View Post
This really bothers me, and I had a server get quite rude about it when I changed my mind about what I wanted. She first came to the table and said, "This is how we are going to do this" and proceeded to tell us she wanted the entire order. Anyone else experiencing this?
My response would have been "No, that's not how we are going to do it. Please ask your manager to come over." Then I'd ask the manager for a new server and explain that we prefer to order each course separately. I'd also be sure to tip the new server well (assuming they are the least bit acceptable) so that the original server will realize what they missed.
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Old 12-02-2007, 07:43 AM   #36
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Quote:
Originally Posted by Paul in CT View Post
You are very considerate. For the prices charged at the WDW signature restaurants I would not be happy if this treatment were to occur. Those prices should guarantee a "unique dining experience" IMHO. To this point we always have except for once at Citrico's.
In my case, I didn't mean to include the signature dining restaurants in my generalization, but was referring to the bulk of the 2nd & 3rd tier restaurants. The signature restaurants are still, IMO, doing a fine job of balancing customer and business demands.
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Old 12-02-2007, 08:23 AM   #37
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Quote:
Originally Posted by nanadeb View Post
The server said that it was because it made it easier for the kitchen staff.
That's actually pretty funny, considering that it's the server who benefits the most when people order everything all at once. If food is ordered all at once, then the server only has to put the order in one time...one less thing for the server to have to remember.
When my DH and I go out (here at home), we often order our dinner salad first, then order our dinner when the salad arrives. That way there is no chance of my dinner arriving while we are still eating our salad. My daughter was a server this summer, and she said, that while it's o.k. for people to do this, it does make it more inconvenient for the server.
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Old 12-02-2007, 08:52 AM   #38
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Maybe a little off topic, but I have a question. We will be there in January on the DDP. WHY does the server need to know your (our) method of payment before the meal is ordered? Having waited tables in the past, payment type doesn't matter until the ticket is being closed out, at which point you can swipe gift cards/credit cards, apply cash or gift certificates/traveler's cheques?? I know some might say, so they can tell you what's included, etc. My feeling is that should a guest already know what is included in the DDP the source of payment shouldn't matter to the server. I just don't want to be shelling out thousands of dollars for this dream vacation only to receive sub par service at restaurants we've been looking forward to for 180 days only because we are on the dining plan.
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Old 12-02-2007, 08:54 AM   #39
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I had ten TS meals on our last trip, granted, some were buffets, but we never ordered dessert, or were asked what we wanted for dessert, until after we had finished our entrees.
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Old 12-02-2007, 08:58 AM   #40
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Quote:
Originally Posted by LindyN View Post
If there is a special dessert that needs to be prepared in advance it is customary to notify the kitchen. What comes to mind is a souffle or a baked alaska--neither of which I've seen on a Disney menu.

Prix fixe meals sometimes ask this too, or where there are special tasting menus, but Disney doesn't do this either.

Maybe they were very busy, or were running low on something. Perhaps they have to guests out the door and turn the tables over faster.
I have had that happen at the California Grill, but she brought out the dessert menu while I was eating the entree, explaining that two of the desserts took a little longer to prepare.

And some Disney restaurants do have souffles.
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Old 12-02-2007, 09:01 AM   #41
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Quote:
Originally Posted by BarleyJack View Post
Maybe a little off topic, but I have a question. We will be there in January on the DDP. WHY does the server need to know your (our) method of payment before the meal is ordered? Having waited tables in the past, payment type doesn't matter until the ticket is being closed out, at which point you can swipe gift cards/credit cards, apply cash or gift certificates/traveler's cheques?? I know some might say, so they can tell you what's included, etc. My feeling is that should a guest already know what is included in the DDP the source of payment shouldn't matter to the server. I just don't want to be shelling out thousands of dollars for this dream vacation only to receive sub par service at restaurants we've been looking forward to for 180 days only because we are on the dining plan.

They ask about the dining plan because they may have to talk to you about how it works, and whether there are items that are excluded or have surcharges (there are not many of these). A lot of guests end up not having any idea how DDP works. If they're left to figure it out, the table doesn't get turned. And the server apparently has to be prepared for the way it's rung up. This is why they check right away; to see if the table has some people who are on the dining plan, and some who are not. Dining plan orders are not rung up with non-dining plan orders. And you can't assume that everybody at the table will be paying the same way.

Also, if the table wants to order any off-plan items, like alcoholic beverages, these have to be rung up separately.

There was speculation that if you were getting subpar service while on the dining plan, it may have been because the tip is included. In 2008 that is not a factor since the tip won't be included anymore (unless you're a party of 6 or more which will get an automatic gratuity added).

They don't ask how you're paying. They only ask about the dining plan. I've never been asked ahead of time for my DDE card, or whether I'd be paying cash or credit, because these items are rung up AFTER the meal.
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Old 12-02-2007, 09:03 AM   #42
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Alas, yet another reason we will never use the DDP.
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Old 12-02-2007, 09:50 AM   #43
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Gosh - so much defensiveness!

Get a manager because the server wants to take the entire order at once? How about simply saying -"We know the deal with DDP, but we need to give you each course order separately"?

This issue has come up here before. It's easier for the servers with DDP guests to put all the orders in, as TDCNala has suggested.

Last August, every TS server for 10 days tried to explain the DDP and take the appy, entree and dessert order at once. Shook my head, smiled and said, "Sorry - we need to tell you as we go!" If this had bothered me, I would have mentioned it in my dining reviews. It did not.

Why get all mad and anxious if it hasn't happened to you yet?
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Old 12-02-2007, 11:12 AM   #44
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Quote:
Originally Posted by Luvamouse View Post
We were not on the DDP. I wonder if that affected it? It was very busy for some of our TS's-- Thanksgiving week. Never asked us ahead.
We were on the DDP so I thought that may have had something to do with it. Maybe it's because they were really busy.
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Old 12-02-2007, 11:39 AM   #45
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Quote:
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Alas, yet another reason we will never use the DDP.
Don't knock it till you've tried it. This never happened to me while using the DDP, and we had excellant servers the whole trip, who never asked for our dessert with the rest of the orders.
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