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Old 05-18-2007, 06:41 PM   #1
WDW4Life!
Earning My Ears
 
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Polynesian Resort

We just got back from our 9 night stay at Disney's Polynesian Resort and have to say that we were very disappointed with the room quality. So, here was a list of things that we had to bring to the managers attention:

1.Fan in bathroom wasn't working
2.Old cookie chunks under bed
3.Shower head was coming out of wall
4.Shower dropped a piece of sharp wood below a family member
5.Bathroom door got stuck when locked

I know many of you will say "but it's Disney", but we were paying over 300.00 a night to stay in a deluxe hotel. Someone has to care.
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Old 05-18-2007, 06:46 PM   #2
uconn01001
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Originally Posted by WDW4Life! View Post
We just got back from our 9 night stay at Disney's Polynesian Resort and have to say that we were very disappointed with the room quality. So, here was a list of things that we had to bring to the managers attention:

1.Fan in bathroom wasn't working
2.Old cookie chunks under bed
3.Shower head was coming out of wall
4.Shower dropped a piece of sharp wood below a family member
5.Bathroom door got stuck when locked

I know many of you will say "but it's Disney", but we were paying over 300.00 a night to stay in a deluxe hotel. Someone has to care.

So do you honestly think I should cancel my reservations for the last week of Sept there?
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Old 05-18-2007, 06:50 PM   #3
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Oh no! I was just saying that we are finding that the quality of the rooms have gone down hill.
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Old 05-18-2007, 06:52 PM   #4
uconn01001
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Oh no! I was just saying that we are finding that the quality of the rooms have gone down hill.
which longhouse did you stay at?
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Old 05-18-2007, 06:52 PM   #5
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Tahiti.

Room 3005.
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Old 05-18-2007, 06:54 PM   #6
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Quote:
Originally Posted by WDW4Life! View Post
We just got back from our 9 night stay at Disney's Polynesian Resort and have to say that we were very disappointed with the room quality. So, here was a list of things that we had to bring to the managers attention:

1.Fan in bathroom wasn't working
2.Old cookie chunks under bed
3.Shower head was coming out of wall
4.Shower dropped a piece of sharp wood below a family member
5.Bathroom door got stuck when locked

I know many of you will say "but it's Disney", but we were paying over 300.00 a night to stay in a deluxe hotel. Someone has to care.
I'm so sorry you had a less than magical experience at Disney. I glad you called a manager and I hope they fixed all the problems right away! I'd be scared to shut the bathroom door if I got stuck in it

Most resorts anywhere have their "dud" rooms, but most are clean and working properly. It's people like you, that bring it to the attention of the managers, that make it cleaner for the next person.

Hopefully your next trip will be much better.
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Old 05-18-2007, 06:58 PM   #7
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I'm so sorry you had a less than magical experience at Disney. I glad you called a manager and I hope they fixed all the problems right away! I'd be scared to shut the bathroom door if I got stuck in it

Most resorts anywhere have their "dud" rooms, but most are clean and working properly. It's people like you, that bring it to the attention of the managers, that make it cleaner for the next person.

Hopefully your next trip will be much better.
This is probably none of my business but did you ask nicely if there was a upgrade availible? I am going with my mother as a birthday gift for her from me and I could only afford a garden view, even though I wanted something better.
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Old 05-18-2007, 06:59 PM   #8
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Did management respond to you promptly? Were the problems fixed? Did you request to be moved? Nine nights in such a broken down room would be hard on me!
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Old 05-18-2007, 07:15 PM   #9
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Uconn,
You may have meant to quote a different person? I was very happy with my garden view room in Niue. It was a beautiful location, just a few steps from the quiet pool and a few more to the Volcano Pool. We stayed on the bottom floor and were greeted by ducks and a one day a cat! Garden View is the way to go!

I was just letting the OP know that I personally appreciated him/her calling management to let them know about the problems in the OP room. It helps everone in the long run, but is unpleasant at the time for the one having to go through the annoyance.
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Old 05-18-2007, 07:19 PM   #10
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Did you let management know your issues while you were there? What was their response?

We just came back from a great stay there in April. We were in Tokelau so maybe that was part of the difference.
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Old 05-18-2007, 07:20 PM   #11
uconn01001
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Originally Posted by WDW4Life! View Post
We just got back from our 9 night stay at Disney's Polynesian Resort and have to say that we were very disappointed with the room quality. So, here was a list of things that we had to bring to the managers attention:

1.Fan in bathroom wasn't working
2.Old cookie chunks under bed
3.Shower head was coming out of wall
4.Shower dropped a piece of sharp wood below a family member
5.Bathroom door got stuck when locked

I know many of you will say "but it's Disney", but we were paying over 300.00 a night to stay in a deluxe hotel. Someone has to care.
This is probably none of my business but did you ask nicely if there was a upgrade availible? I am going with my mother as a birthday gift for her from me and I could only afford a garden view, even though I wanted something better.
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Old 05-18-2007, 07:26 PM   #12
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We did and they just ignored the question. The manager sent the maids and the engineer up, but they somehow didn't fix the problems
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Old 05-18-2007, 07:27 PM   #13
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OT...but is your print getting smaller or do I just need to step away from the computer?
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Old 05-18-2007, 07:29 PM   #14
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Oops sorry, I have a fancy for small writing.
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Old 05-18-2007, 07:38 PM   #15
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oh good! I thought my eyesight was gone

Anyway, I hope your vacation was magical in every other way.
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