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Old 02-28-2013, 05:06 PM   #121
Lexxiefern
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Looks like FLO is Florida resident rate
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Old 02-28-2013, 05:17 PM   #122
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Looks like FLO is Florida resident rate
Yup.
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Old 02-28-2013, 06:15 PM   #123
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Old 03-01-2013, 03:24 PM   #124
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Originally Posted by ProudMommyof2

Ditto! What is the FLO code?
I still don't know for sure, but I think it might be a Florida residents code...
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Old 03-01-2013, 03:25 PM   #125
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Ignore my post above, still getting used to using the app and forgetting new posts might be on a different page!
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Old 03-15-2013, 12:21 PM   #126
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Do PBH Deluxe 2 Queen Rooms still offer pullout sofa?

I can't get a straight answer out of Loews/Universal about this over the web or phone ...

Loews & Universal websites still describe Deluxe 2 Queen rooms as "most" still offering pullout sofa. But an "on-site" Universal reservation specialist told me that these pullout sofas were removed when the rooms were recently redecorated.

I reserved one of these rooms with a great discount for next month, but I'm traveling with 5 people (2 adults, 3 kids) and I only want the room if I don't have to bother with a rollaway. For my dates I can save $300 staying in one of these PBH rooms compared to a Deluxe 2 Queen at HRH But I don't want to bother with the cost or hassle of renting a rollaway bed at PBH.

Has anyone stayed recently at PBH in a Deluxe 2 Queen Room that still had the pullout sofa?
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Old 03-15-2013, 12:38 PM   #127
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I can't get a straight answer out of Loews/Universal about this over the web or phone ...

Loews & Universal websites still describe Deluxe 2 Queen rooms as "most" still offering pullout sofa. But an "on-site" Universal reservation specialist told me that these pullout sofas were removed when the rooms were recently redecorated.

I reserved one of these rooms with a great discount for next month, but I'm traveling with 5 people (2 adults, 3 kids) and I only want the room if I don't have to bother with a rollaway. For my dates I can save $300 staying in one of these PBH rooms compared to a Deluxe 2 Queen at HRH But I don't want to bother with the cost or hassle of renting a rollaway bed at PBH.

Has anyone stayed recently at PBH in a Deluxe 2 Queen Room that still had the pullout sofa?
call the hotel directly.
ask to speak to the front end lobby manager.

also, the TM's at the check in lobby can answer your questions regarding the pullout sofas.

if the manager states they do have a few pull out sofas, ask if he can assign that room to you now prior to your arrival.
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Old 03-15-2013, 12:44 PM   #128
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Thanks for tip on calling hotel directly - I did try that route before my post, but as soon as I started asking questions about rooms, I was told I had to speak to central reservations. I'll give it a day or so to see if anyone responds to my email inquiry, and if not, I'll try the PBH front desk again. And ask for a manager if they try to transfer me again
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Old 03-15-2013, 12:52 PM   #129
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Thanks for tip on calling hotel directly - I did try that route before my post, but as soon as I started asking questions about rooms, I was told I had to speak to central reservations. I'll give it a day or so to see if anyone responds to my email inquiry, and if not, I'll try the PBH front desk again. And ask for a manager if they try to transfer me again
when i have a question that only the hotel personnel would know, i call the hotel directly.

you will get the hotel operator when you call.

tell that person you want to be connected to the front desk.
they will ask you if you are staying onsite right now.


your reply will be, no, but i need the front desk.

you will be transferred then.


talk to the employee at the front desk.
if you do not receive the help you need, ask to talk to the supervisor/manager of that section.


those working at the check in counter at the hotels, have access to what rooms have the sofa beds.
they can also answer your questions regarding what has been changed in the rooms due to the renovations.
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Old 03-16-2013, 09:14 AM   #130
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PBH Deluxe 2 Queen rooms no longer offer sofa beds

I called PBH this morning, asked for Front Desk and spoke with Guest Services. I asked whether the Deluxe 2 Queen rooms still offered sofa beds and was told "no, they do not". To confirm I asked whether having a fifth person in the room would now require a roll-away bed in all cases and was told "yes, it would".

That stinks for my family - let's hope the Hard Rock doesn't follow suit!
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Old 03-16-2013, 09:21 AM   #131
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Originally Posted by scratchboat View Post
I called PBH this morning, asked for Front Desk and spoke with Guest Services. I asked whether the Deluxe 2 Queen rooms still offered sofa beds and was told "no, they do not". To confirm I asked whether having a fifth person in the room would now require a roll-away bed in all cases and was told "yes, it would".

That stinks for my family - let's hope the Hard Rock doesn't follow suit!
The Hard Rock deluxe rooms are a very different shape than the PBH rooms. The PBH rooms only had a twin sized sofa bed (just looked like a big chair) where the HRH rooms have a full sofa---I think it is actually queen sized.

Here is a photo of the pullout in the PBH
Photos of Loews Portofino Bay Hotel at Universal Orlando, Orlando
This photo of Loews Portofino Bay Hotel at Universal Orlando is courtesy of TripAdvisor

Photos of Loews Portofino Bay Hotel at Universal Orlando, Orlando
This photo of Loews Portofino Bay Hotel at Universal Orlando is courtesy of TripAdvisor

Here is a photo of the pullout in the HRH
Photos of Hard Rock Hotel at Universal Orlando, Orlando
This photo of Hard Rock Hotel at Universal Orlando is courtesy of TripAdvisor

Last edited by damo; 03-16-2013 at 09:39 AM.
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Old 03-16-2013, 10:32 AM   #132
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It would appear that HRH Deluxe 2 Queen's extra space is "more useful" than that of the PBH. Much of the extra floorspace in PBH Deluxe seems to be allocated to the bathroom, while the HRH expands the sleeping/living area in their Deluxe rooms.

Using a special APH rate I could save $300 by switching from HRH to PBH for my dates - that's quite enticing. But for several reasons (theming, proximity to parks and especially the built-in sofabed) I think I'll forego the savings and stay in a Deluxe Room at HRH.

I hope Loews & Universal update their web sites soon to reflect that the Deluxe Rooms at PBH no longer offer sofa beds. I sent an email to Loews' Orlando Reservations alias, but no acknowledgement or response as of yet.
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Old 03-16-2013, 10:45 AM   #133
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Originally Posted by scratchboat View Post
It would appear that HRH Deluxe 2 Queen's extra space is "more useful" than that of the PBH. Much of the extra floorspace in PBH Deluxe seems to be allocated to the bathroom, while the HRH expands the sleeping/living area in their Deluxe rooms.

Using a special APH rate I could save $300 by switching from HRH to PBH for my dates - that's quite enticing. But for several reasons (theming, proximity to parks and especially the built-in sofabed) I think I'll forego the savings and stay in a Deluxe Room at HRH.

I hope Loews & Universal update their web sites soon to reflect that the Deluxe Rooms at PBH no longer offer sofa beds. I sent an email to Loews' Orlando Reservations alias, but no acknowledgement or response as of yet.
When our kids were younger, we always stayed in the deluxe rooms at the HRH. We loved them. It wasn't until everyone got older and the entire family didn't travel together, that we started staying at the other two hotels.
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Old 03-30-2013, 05:54 AM   #134
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I was hoping someone could help out an Australian newbie

We are planning to stay at Royal Pacific for two nights at the end of September.

I have a few questions I am afraid.

1. Our daughter will be 10 and our son 13. I know that means they are "adults" for ticketing purposes is that the same for the rooms?
2. When we check out will the hotel hold our bags etc until we finish at the park on that day? We are then travelling to Disney?
3. I read your express pass is active until you hand your room key in .. wouldn't I need to hand my room key in at check out (10am or whenever?) I was hoping to use the pass on that day as well.
4. With the first of our two days of stay being a Sunday and a night for HHN I think that means park will close early (about 5pm) .. so I am thinking we should do US that day and IOA the next day since we expect to spend more time and do more things at IoA. We will not be going to HHN... Our daughter is a big chicken.

Thanks in anticipation of your help
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Old 03-30-2013, 09:07 AM   #135
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I was hoping someone could help out an Australian newbie

We are planning to stay at Royal Pacific for two nights at the end of September.

I have a few questions I am afraid.

1. Our daughter will be 10 and our son 13. I know that means they are "adults" for ticketing purposes is that the same for the rooms?
2. When we check out will the hotel hold our bags etc until we finish at the park on that day? We are then travelling to Disney?
3. I read your express pass is active until you hand your room key in .. wouldn't I need to hand my room key in at check out (10am or whenever?) I was hoping to use the pass on that day as well.
4. With the first of our two days of stay being a Sunday and a night for HHN I think that means park will close early (about 5pm) .. so I am thinking we should do US that day and IOA the next day since we expect to spend more time and do more things at IoA. We will not be going to HHN... Our daughter is a big chicken.

Thanks in anticipation of your help
1. For hotel rooms, adults are 18 and over.
2. Yes, they will hold your bags at bell services.
3. Your express is separate from your room key. You will get it at the express pass kiosk at the hotel. It will have your picture on it. You can use it the entire day you check in and the entire day you check out.
4. Sounds like a good idea.

Have fun!!!
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