What if shore excursions are cancelled due to weather? - The DIS Discussion Forums

nancy drew · 12-13-2012, 10:17 PM

We are planning a cruise for August 2013, which can be a difficult time for weather. I've read tons of trip reports, and on occasion I've read that someone's excursion was cancelled due to weather. I would think they don't charge for the excursion in this situation, right? It sounds like a dumb question when I type it out like this but you never know.

kcashner · 12-13-2012, 10:19 PM

If booked thru DCL and canceled by them or the operator, there is no charge. If you book privately, read the fine print on your contract.

Most private operators state up front that they don't charge if your ship cannot dock/tender or if they have to cancel for any reason. If you don't show up, you get charged.

Ariel224 · 12-14-2012, 02:16 AM

This recently happened to us on a DCL booked excursion. At first, because the weather was iffy, we were given the option of cancelling or going on the excursion (dolphin swim). At the last minute the tour operator made the call to cancel the excursion altogether. They were originally going to have us take our excursion tickets to Guest Services to get our account credited, but then they informed us that it would automatically be handled. Should this happen to you, be certain whether or not you have to visit Guest Services for the credit.

ludari · 12-14-2012, 09:09 AM

Same situation happended to me at Costa Maya where I was suppose to scuba dive but DCL cancelled it because of bad weather and I was not charged. I was asked if I wanted to do something else but I didn't see anything that was available entice me to sign up. I've never booked a non-Disney port adventure.

OurDogCisco · 12-14-2012, 01:29 PM

We were on the ship when DCL cancelled our excursion for San Juan Puerto Rico. We were extremely disappointed as I had signed us up for Rainforest Hike and waterfall swim. We are a pretty active family and visiting museums and shopping don't excite us as much. We were give a full refund and an option of rebooking another the excursion. They only had a few available but unfortunately, my youngest did not meet the age requirement for many of the other excursions available. There was a cooking excursion available as well. So, we ended up hiring a bus driver right outside the port to drive us around. It was 2 hour tour for $10 per person. Definitely cheaper than anything else Disney was offering. I think, if you cruise you have to be prepared for possible cancellations.

Maryrn11168 · 12-14-2012, 01:58 PM

My husband and his friend were signed up to golf in Cozumelthru DCL, and the excursion had to be cancelled because of weather. Our stop, the next day, at Grand Cayman had to be changed to Key West for the following day, DCL contacted the guys and made arraingments for them to golf on Key West. I thought that was nice of them.

12-13-2012, 10:17 PM	#1
nancy drew DIS Veteran Join Date: Apr 2005 Location: Chicago Posts: 852	What if shore excursions are cancelled due to weather? We are planning a cruise for August 2013, which can be a difficult time for weather. I've read tons of trip reports, and on occasion I've read that someone's excursion was cancelled due to weather. I would think they don't charge for the excursion in this situation, right? It sounds like a dumb question when I type it out like this but you never know. __________________ Me DD 9 DS 7 1982: Contemporary 1989: Contemporary 1998: Disneyland (day trip) 2005: Wilderness Lodge 2006: Wilderness Lodge 2007: Contemporary 2008: Disneyland (Park Vue) 2009: Disneyland (HoJo) 2010: Pop Century 2011: Disneyland (PPH/DLH) and Boardwalk 2012: San Diego and Disneyland (PPH) 2013: Polynesian San Diego and Disneyland 8/12! Plus photos from Disneyland/Sea World 8/11!

12-14-2012, 02:16 AM	#3
Ariel224 DIS Veteran Join Date: Aug 2009 Location: Northern Nevada Posts: 709	This recently happened to us on a DCL booked excursion. At first, because the weather was iffy, we were given the option of cancelling or going on the excursion (dolphin swim). At the last minute the tour operator made the call to cancel the excursion altogether. They were originally going to have us take our excursion tickets to Guest Services to get our account credited, but then they informed us that it would automatically be handled. Should this happen to you, be certain whether or not you have to visit Guest Services for the credit. __________________ DD=12, DS=9, DD=8 Disneyland November 2-5, 2009; November 11-21, 2010; November 7-11, 2011 Disney Fantasy Western Caribbean November 10-17, 2012

12-14-2012, 09:09 AM	#4
ludari DIS Veteran Join Date: Dec 2010 Location: SoCal Posts: 1,468	Same situation happended to me at Costa Maya where I was suppose to scuba dive but DCL cancelled it because of bad weather and I was not charged. I was asked if I wanted to do something else but I didn't see anything that was available entice me to sign up. I've never booked a non-Disney port adventure. __________________ Premier Annual Pass Holder. DVC Member - March 2011 DLR - Too many times to count; Tokyo Disneyland-Aug 1986; DCL Magic Westbound Transatlantic Cruise-Sept 2010; DCL Wonder Cruise to Nowhere-Jan 2011; DCL Wonder Mexican Rivera Cruise-Jan 2011; Princess Half Marathon-Feb 2011; DLR Half Marathon & 5K-Sept 2011; DCL Wonder Repositioning Cruise-Sept 2011; Wine&Dine Half Marathon-Oct 2011; WDW Half Marathon & 5K-Jan 2012; Tinker Bell Half Marathon & 5K-Jan 2012; Princess Half Marathon & 5K-Feb 2012; DCL Fantasy Maiden Cruise-Mar 2012; Expedition Everest Challenge-May 2012; DLR Half Marathon-Sept 2012; Disney/Pixar Wonder Cruise-Sept 2012; Twilight Zone Tower of Terror 10-Miler and 5K-Sept 2012; Wine&Dine Half Marathon & 5K-Nov 2012; Goofy Challenge & 5K-Jan 2013; DLR Tinker Bell Half Marathon & 5K-Jan 2013; Disney Aulani Resort-May 2013; Dumbo Double Dare-Sept 2013; Twilight Zone Tower of Terror 10-Miler-Oct 2013; Wine&Dine Half Marathon-Nov 2013; Dopey Challenge-Jan 2014; DCL Wonder Cruise to Nowhere-May 2014; DCL Wonder Reposition Cruise-May 2014; DCL Magic Westbound Transatlantic Cruise-Sept 2014

12-14-2012, 01:58 PM	#6
Maryrn11168 DIS Veteran Join Date: Jan 2008 Location: Williston Park, NY Posts: 757	My husband and his friend were signed up to golf in Cozumelthru DCL, and the excursion had to be cancelled because of weather. Our stop, the next day, at Grand Cayman had to be changed to Key West for the following day, DCL contacted the guys and made arraingments for them to golf on Key West. I thought that was nice of them. __________________ Mary-me DH- Woody, DS Bobby(14), DD Catherine (11) , DS Brian (10): Honeymoon-Swan 1997,AKL 5/02, Off site 11/02, Hilton Head 8/03, OKW 11/03, Hilton Head 8/04, BCV 5/05, Boardwalk 5/06, Vero Beach 8/07, VWL 5/2008, Magic Western 10/08, BWV 11/08, HHI 8/09, Magic Eastern 3/10, SSR 10/10, Vero Beach 8/11, Dream 5-night 8/11, BLT 8/11, Disney 1/2 Marathon 1/12, 5/12 SSR, 6/12 Magic Weekend Getaway, 7/12 BCV

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12-13-2012, 10:19 PM	#2
kcashner DIS Veteran Join Date: Dec 2003 Posts: 33,275	If booked thru DCL and canceled by them or the operator, there is no charge. If you book privately, read the fine print on your contract. Most private operators state up front that they don't charge if your ship cannot dock/tender or if they have to cancel for any reason. If you don't show up, you get charged.

12-14-2012, 01:29 PM	#5
OurDogCisco DIS Veteran Join Date: May 2002 Location: 2,905 miles away from WDW Posts: 3,784	We were on the ship when DCL cancelled our excursion for San Juan Puerto Rico. We were extremely disappointed as I had signed us up for Rainforest Hike and waterfall swim. We are a pretty active family and visiting museums and shopping don't excite us as much. We were give a full refund and an option of rebooking another the excursion. They only had a few available but unfortunately, my youngest did not meet the age requirement for many of the other excursions available. There was a cooking excursion available as well. So, we ended up hiring a bus driver right outside the port to drive us around. It was 2 hour tour for $10 per person. Definitely cheaper than anything else Disney was offering. I think, if you cruise you have to be prepared for possible cancellations.