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Old 04-22-2013, 06:28 PM   #1
Mrdudecool
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CC Guarantee?

Hi,

I am looking at making a reservation that needs a CC guarantee.

I know they will take my card details and if we don't show up they charge it.

My question is, as I will be with friends, if someone changes their mind, can I then change the reservation to less people without being charged? Or if I change the reservation to less people before we turn up, will I be charged for that person?

Thanks in advance!

Jack
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Old 04-22-2013, 07:09 PM   #2
btk2333
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You will not be charged if fewer people show up (for example if your reservation was for 4 and 2 show up)
As long as someone shows up they will not charge your card

Relatedly, you can definitely change the number on your reservation in advance as long as there is availability
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Old 04-22-2013, 11:16 PM   #3
winthropf
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Quote:
Originally Posted by btk2333 View Post
Relatedly, you can definitely change the number on your reservation in advance as long as there is availability
However be careful how you do this. If you have a reservation for 4 and try to change it to 2, the reservation system may say there are no tables available since it is now looking only for tables for 2. The reservation system will not put 2 people at a table that will seat 4. Better to just show up with the 2 people.
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Old 04-22-2013, 11:45 PM   #4
TheRustyScupper
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ADR "NO-SHOW" CANCELLATION FEES:

1) The rule says you are charged $10 per person for "no-show" ADR's.
. . . penalty applies when none of the party appears for the ADR
. . . penalty does not apply as long as some guests in party appear
. . . character meals and signature meals usually have these penalties
. . . other meals that request a credit card hold may include a penalty fee
2) The "no-show" penalty procedure
. . . podium person lists ADR as no-show (checks "On Hold" box in computer)
. . . usually after 30-minutes tardiness you are marked as a "no-show"
. . . once listed as "no-show", your name and number of your guests are listed
. . . the computer is reviewed by a manager at the end of the day
. . . the eatery manager SOLELY determines whether or not to charge you
. . . if charged, the cost penalty is on your credit/debit card
3) Exceptions - policy
. . . penalty is not assessed for cancellations made the day before ADR
. . . for some meals, a different 24-48 hour cancel period may be in effect
4) Exceptions - not policy, but at manager's discretion
. . . cancellations for lunch/dinner made early in the same day
. . . you come to the eatery ANYTIME during the same day and apologize
. . . a few minutes tardy, podium person usually will not denote "On Hold"
5) Trial Period
. . . this was done on a trial-basis for 4-weeks in Epcot
. . . cut down no-shows by over 75% at Epcot eateries
. . . Le Cellier cut daily no-shows to 1-page from 2-3 pages
. . . now a policy, as no-shows greatly can reduce eatery revenue
. . . a no-show takes a ressie someone else might have kept

NOTE: During busy periods, there might be no grace period and
late-is-late, and they might even cancel your ADR. However, whether
the ADR was canceled due to tardiness or not, it does not affect
the application of the penalty fee. For the "no-show" fee at other
eateries, you could show for dinner with a breakfast ADR and not be
tardy or a "no-show". In fact, at two eateries I know, you are at the
front of the line for the next table even when you are late, whether
late by 15-minutes or 5-hours.

NOTE2: No-Show $10 Penalties (not incl pre-pay shows/meals)
• 1900 Park Fare • Akershus Royal Banquet Hall • Artist Point
• California Grill • Cape May Café • Chef Mickey’s • Cítricos
• Crystal Palace • Flying Fish • The Garden Grill• Hollywood & Vine
• Jiko • Le Cellier • Narcoossee’s • ‘Ohana • Tusker House
• Brown Derby • Yachtsman • Be Our Guest (dinner)
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Old 04-27-2013, 01:04 PM   #5
TangerineZoe
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For the reservations that do not take your CC, is there still a penalty for not showing? And is it strictly for no shows, or late cancellations?
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Old 04-27-2013, 01:24 PM   #6
ses1230
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Quote:
Originally Posted by TangerineZoe View Post
1. For the reservations that do not take your CC, is there still a penalty for not showing? 2. And is it strictly for no shows, or late cancellations?
1. For restaurants that do ot have a cc guarantee, there is no penalty for not showing. However I would cancel as soon as you know, so as not to tie up that spot.

2. Restaurants that require a cc have a cancellation policy. In general you have to cancel the day before. The exception to that are dinner shows and CRT, and maybe F! which I believe are 48 hours.

With that said, there have been a few theeads this past week saying that all the cc guaranteed reservations now state 48 hours. I don't know if this represents a change is Disney's policy, so it is best to follow the policy on the reservation confirmation.
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Old 04-27-2013, 03:07 PM   #7
TangerineZoe
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Great, thanks! We fully intend on canceling within the proper time frame, but I just wanted to be sure just in case!
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Old 04-27-2013, 09:52 PM   #8
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Quote:
Originally Posted by ses1230 View Post

With that said, there have been a few theeads this past week saying that all the cc guaranteed reservations now state 48 hours. I don't know if this represents a change is Disney's policy, so it is best to follow the policy on the reservation confirmation.
I went through the online booking process over the last half hour, using TheRustyScupper's list of restaurants, to get the agreed-to Guest Policies you have to agree to before getting the reservation. I could not get to that page for California Grill (they seem to be off the reservation system entirely b/c of the renovation) and Be Our guest (no reservations over the weeks I checked). But every other one had the wording "1 Day/$10 Cancellation Policy".

I'm not sure how people are getting to the 48 hour wording, but it's not by going through the online system, at least not right now.
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Old 04-27-2013, 10:13 PM   #9
bumbershoot
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I just found it.

Go to your disney experience while logged in, go to My Reservations, hover over the i next to "Guaranteed by Credit Card". There is a pop-up that says "For dining reservations guaranteed by a credit card, Guests who cancel within 48 hours of their reservation time or fail to show will be charged a $10 per person fee per Guest on the reservation."

This is NOT in the Guest Policies while making the reservation. And there is NO wording in the email confirmations I've received, just a link to My Reservations. Which is pretty darned uncool, since there is a pretty big difference between "1 day" and 48 hours.



but anyway OP, it just says they will charge if Guests fail to show, and it has similar wording while making the reservation. So I would say if *anyone* gets there, it will be considered OK.

I think the 48 hour thing is ridiculous, because Disney understands that things happen. People get sick all of a sudden, they sprain their ankles while stepping off a curb, etc. In February we had to cancel a 7:30am Ohana reservation at around 9pm the night before, because DS was not feeling well at all, and we knew we could never get him up early enough (at the end of our trip when we were all exhausted to begin with) to get there. They were absolutely gracious and lovely about it, because they understand that people get sick all of a sudden. 48 hours is just silly.
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