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Old 01-27-2014, 02:38 PM   #16
sndral
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Quote:
Originally Posted by TDC Nala View Post
...
it's also become rather obvious that phone agents are instructed to hard sell the dining plans to guests who call to make reservations.
...
Yep, in fact I wonder if they get performance bonuses or raises based on how much upselling they do. Also check your entire reservation after you make any modification. A couple of years ago I called to apply a room discount to a package, no change to the dinning was even discussed, and when I looked at the confirmation I noticed my deluxe dinning was now deluxe dinning w/ wine or something like that - not exactly a plan that two non drinkers would want.
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Old 01-28-2014, 07:07 AM   #17
River Country
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#dont use travel agents

LOL unless you know them personally.

All the information anyone needs to know is right here on these DISboards. Things constatly change at WDW especially the Dining Plan. for example the many times i have gone it started out as the Gold Key Card in the 80's then it was Food and Fun and then it was Discovery Magic then Magic your way + Dining

I mean you really have to check sources and do research before you take any trip especiallly to WDW.
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Old 01-28-2014, 07:32 AM   #18
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To the OP, I would e-mail guest services. It should be easy enough to find out who booked your package. That way, the person can be retrained (or reprimanded).
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