Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Resorts
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 10-05-2012, 01:00 PM   #1
loricdietzel
Mouseketeer
 
Join Date: Jun 2012
Posts: 277

Adding a resort day under promo- HELP!

I just wanted to see if anyone has any other angles on this in case I am missing something before I book a separate reservation for an additional night. I have free dining booked Oct 25-Nov 2. We want to add a night and stay until the 3rd. I called twice and talked to different cast members and both said no rooms were available. I go online and there are rooms available in our room category. I was told online sometimes shows different availability and I can go ahead and book it and I will not get dining for that extra day. Is there anyway I can get free dining for our last day and just add it on or is my only option to make a new room only reservation for one night? (And our room cat. is not available under the new room only promo that is running then.) I am assuming booking a separate reservation and hoping they will keep us in the same room and just paying OOP for food that day is our only option?
loricdietzel is offline   Reply With Quote
Old 10-05-2012, 01:05 PM   #2
Missytara
I'm all ears!
 
Missytara's Avatar
 
Join Date: Apr 2009
Location: Delaware
Posts: 14,087

Quote:
Originally Posted by loricdietzel View Post
I just wanted to see if anyone has any other angles on this in case I am missing something before I book a separate reservation for an additional night. I have free dining booked Oct 25-Nov 2. We want to add a night and stay until the 3rd. I called twice and talked to different cast members and both said no rooms were available. I go online and there are rooms available in our room category. I was told online sometimes shows different availability and I can go ahead and book it and I will not get dining for that extra day. Is there anyway I can get free dining for our last day and just add it on or is my only option to make a new room only reservation for one night? (And our room cat. is not available under the new room only promo that is running then.) I am assuming booking a separate reservation and hoping they will keep us in the same room and just paying OOP for food that day is our only option?
A standard CM at Reservations cannot add an extra day after the promo booking date has ended. You have to talk to a supervisor.

Also, there may not be availability, since you may be staying an extra day that is a huge check-in day or the resort is almost at capacity and they don't need to extend the promotion. In that case, you would have to add a room-only reservation.

First call Reservations and ask to speak to a supervisor.
__________________




Me and the three cats - Momma Abby and the Kids, Gracie, Jack, and R.I.P. my little Desi (10/14/11) - Momma and the kids miss you and so do I.
Missytara is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 10-05-2012, 01:06 PM   #3
cwt580
DIS Veteran
 
cwt580's Avatar
 
Join Date: Oct 2007
Location: Buchanan, Mi
Posts: 877

Should be able to add to tailend of reservation if there are rooms available. Shouldnt have anything to do with fd unless it is made as seperate reservation. If thats the case you wont get free dining because offer expired sept29. Ask for supervisor. We have done it but normal cm couldnt do it.
__________________

cwt580 is offline   Reply With Quote
Old 10-05-2012, 01:32 PM   #4
loricdietzel
Mouseketeer
 
Join Date: Jun 2012
Posts: 277

I really just want to add on at the end and hopefully extend the free dining a day. I will call and ask for a supervisor. I just feel bad calling and immediately asking for a supervisor!
loricdietzel is offline   Reply With Quote
Old 10-05-2012, 01:33 PM   #5
Missytara
I'm all ears!
 
Missytara's Avatar
 
Join Date: Apr 2009
Location: Delaware
Posts: 14,087

Quote:
Originally Posted by loricdietzel View Post
I really just want to add on at the end and hopefully extend the free dining a day. I will call and ask for a supervisor. I just feel bad calling and immediately asking for a supervisor!
It is okay; just let them know what you are doing; the standard CM will not be able to see the availability on their screen.
__________________




Me and the three cats - Momma Abby and the Kids, Gracie, Jack, and R.I.P. my little Desi (10/14/11) - Momma and the kids miss you and so do I.
Missytara is offline   Reply With Quote
Old 10-05-2012, 02:14 PM   #6
loricdietzel
Mouseketeer
 
Join Date: Jun 2012
Posts: 277

Current wait time is over 25 minutes. Yeah, I think I will try back tonight when they aren't as busy. So do I just say I was told that a supervisor may be able to help me because a non-supervisor cast member can't do what I am wanting to do when I get through to a supervisor?
loricdietzel is offline   Reply With Quote
Old 10-05-2012, 02:19 PM   #7
CanadianGuy


Me and My Posse doing our New Kids on the Block moves at PI
 
CanadianGuy's Avatar
 
Join Date: Apr 2006
Location: Fort McMurray, AB
Posts: 15,506
DISboards Moderator

Ask for guest services to modify a reservation on a closed promo.

Keep repeating that until you get connected to Guest Services or a supervisor.
__________________
Everything You Need to Know About Discount Codes & PINS For Disney Resorts

06/1995 - All Star Music | 11/1998 - Wilderness Lodge | 10/1999 - Disneyland
06/2006 - Pop Century | 03/2007 - Pop Century | 06/2007 - Coronado Springs
12/2007 - All Star Sports | 06/2008 - Pop Century | 09/2008 - All Star Sports
06/2010 - Swan | 06/2012 - Dolphin | 01/2013 - All Star Sports


CanadianGuy is offline   Reply With Quote
Old 10-05-2012, 02:20 PM   #8
Missytara
I'm all ears!
 
Missytara's Avatar
 
Join Date: Apr 2009
Location: Delaware
Posts: 14,087

Quote:
Originally Posted by loricdietzel View Post
Current wait time is over 25 minutes. Yeah, I think I will try back tonight when they aren't as busy. So do I just say I was told that a supervisor may be able to help me because a non-supervisor cast member can't do what I am wanting to do when I get through to a supervisor?
Yes, just tell the CM that answers that you are trying to add an extra day on a promo that has already expired for booking and know that you need to speak directly to a supervisor.

That easy.
__________________




Me and the three cats - Momma Abby and the Kids, Gracie, Jack, and R.I.P. my little Desi (10/14/11) - Momma and the kids miss you and so do I.
Missytara is offline   Reply With Quote
Old 10-05-2012, 06:42 PM   #9
loricdietzel
Mouseketeer
 
Join Date: Jun 2012
Posts: 277

Ok- it took an hour (about 10 minutes to initially talk to a cm and about 40 minutes on hold after that), but I was able to get an extra day added on. I asked for a supervisor and explained why, but the cm (Tomi) wanted to try and take care of it. I was told I would have to switch to a standard room (which wasn't going to happen because I have a 4yr old dd and we are in a PRINCESS room!) I told her that I have checked and I know there are open rooms in my room category. I got the rundown about there are only so many rooms for certain discounts and there aren't any for 9 nights like we want, yadda yadda. I said that makes sense if it were a new reservation and if the room catagory was no longer available. BUT the room is available. I told her I wasn't trying to be a pain, but it really made no sense to. I said again that this was why I was told that I would have to speak directly to a supervisor about it. That started my 40 minutes on hold. Then Toni told me that she spoke to an "agent" and they would do this one time exception. So it took a long time, I was polite and semi-patient (I wasn't expecting it to take that long and it was almost dinner time. I had the hubby feed the kids but I could definitely hear the whining and tantrums!!! And I had to stand outside for most of it so the kids didn't hear me and it is 40 degrees and raining here!) and it paid off!!!

Thanks DISers! I wouldn't have asked for a supervisor OR waited on hold for so long for a supervisor if it wasn't for you guys! (I would have just figured it wasn't happening and gave up.)
loricdietzel is offline   Reply With Quote
Old 10-05-2012, 06:54 PM   #10
cwt580
DIS Veteran
 
cwt580's Avatar
 
Join Date: Oct 2007
Location: Buchanan, Mi
Posts: 877

are May 2013 dates included in this first promo? edited: i meant for this promo coming out on wed for next yr. sorry. been a really long day. Think i actually posted in wrong thread.
__________________


Last edited by cwt580; 10-05-2012 at 10:05 PM.
cwt580 is offline   Reply With Quote
Old 10-05-2012, 06:59 PM   #11
loricdietzel
Mouseketeer
 
Join Date: Jun 2012
Posts: 277

Quote:
Originally Posted by cwt580 View Post
are May 2013 dates included in this first promo?
No. And this promo is expired. It ended at the end of September.
loricdietzel is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 08:36 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.