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Old 04-19-2011, 01:36 PM   #1
cinjam
When will we go again???? Why in April, of course!
 
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Join Date: Apr 2002
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Picture missing from photo CD

We were on the 4/9 Magic sailing. I bought the picture CD. On the last day of the cruise, I checked the kiosk & saw that the embarkation pic was not on in my file. After spending 30 minutes of going through thumbnail shots/prints, we found it!! The CM tagged it with a post-it (my name, room #, "add to cd" note) & said he'd send it down to be added to the CD.

I am finally home today and reviewing the CD and the picture is not here :-(

I am going to contact them to see if they can find the picture now, but I do not have high hopes. I am kind of peeved as it was costly, and I thought it was all solved after spending the time to find the pic and get it all resolved.

Has anyone had an experience like this??
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Old 04-19-2011, 02:22 PM   #2
lbgraves
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The shoreside office for Shutters is great! Send them an email with a picture of what you were wearing that day and an approximate time that you boarded and they will find it and email you the picture. They keep the date for at least a month after the cruise.
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Old 04-19-2011, 02:23 PM   #3
truck1
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Yes. Matter of fact in Oct. We were missing our pic with Mickey in formal wear, on the night we were married. When we got back, I called Image, which is the name of the company that handles DCLs shipboard photography, and, after sending a similar pic, I had an email back with the missing pic within 2 days.

1 800 772 3470 Ask for Gregg Nusser. Hes the shoreside supervisor, and coudlnt have been nicer. dont wait, as they occasionally dump the server to make room for more pictures.
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Old 04-19-2011, 05:07 PM   #4
cinjam
When will we go again???? Why in April, of course!
 
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That's great to hear!! I will call them.
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Old 04-19-2011, 09:05 PM   #5
ALSBC91
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We had two pictures taken at CC that we saw on the kiosk, but when we got home, they were not on the CD. I called the # on the back of the CD, which gave us an email contact. We sent the location, date, ship and another picture of us and within 12 hrs, the 2 missing pictures had arrived by email!
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