Really Need To Know What You Think...

[Mel522]

Originally Posted by lilstint

Here is the amazing but true ending to the story. DD and I (yes, my daughter is a grown lady....kids in my siggy are my grandchildren) went back to Target armed with printed receipt (which actually had a picture of a model wearing the exact coat in the exact color) and we also brought the big cardboard Patagonia tag from the coat which had the $299 retail price on it.

I walked up to the service desk and asked to speak to "Chris" the manager. The lady looked very confused and told me there was no manager named Chris. She said that there was a stock guy named Chris and asked if he was a really tall guy (which he was!) I was not surprised that he was not the manager since I really thought that a manager of a store like Target would have handled the situation differently. As I mentioned, he was really very rude and that surprised me. She called the real manger over for us and we very briefly explained the incident and gave him the receipt and tags for the coat. Well...HE was EXTREMELY apologetic and quite disturbed about the potential hazard. He then opened the cash register and handed my daughter $194.88.

We still took a loss on the coat because I don't think it can be replaced at that price so DD is going to have to wear it "as is" but, at least, I didn't have to pay that kind of money to have her walk around in a torn coat.

Here's the kicker. We went back to check out the Christmas stuff and the display was still there and the "razor like" shard of metal was left untouched! They were fully appraised ("put on notice" in legal terms) of the potential hazard in their store and never fixed it. Now THAT is a law suit waiting to happen.

You didn't by chance take a picture of the "razor like" shard of metal since it's still there? I'm really curious about how bad the damaged display is.

[eliza61]

This is going to be a hard one to prove. How big is the rip and was the display table broken?

I doubt if I would push this very far, and I'm thinking by the time you get back you maybe met with "I don't remember this conversation".

I'd probably chalk it up to an unfortunate accident.

Oops just read your last update. glad to hear you got some help

[cheshireqt]

Originally Posted by lilstint

Here is the amazing but true ending to the story. DD and I (yes, my daughter is a grown lady....kids in my siggy are my grandchildren) went back to Target armed with printed receipt (which actually had a picture of a model wearing the exact coat in the exact color) and we also brought the big cardboard Patagonia tag from the coat which had the $299 retail price on it.

I walked up to the service desk and asked to speak to "Chris" the manager. The lady looked very confused and told me there was no manager named Chris. She said that there was a stock guy named Chris and asked if he was a really tall guy (which he was!) I was not surprised that he was not the manager since I really thought that a manager of a store like Target would have handled the situation differently. As I mentioned, he was really very rude and that surprised me. She called the real manger over for us and we very briefly explained the incident and gave him the receipt and tags for the coat. Well...HE was EXTREMELY apologetic and quite disturbed about the potential hazard. He then opened the cash register and handed my daughter $194.88.

We still took a loss on the coat because I don't think it can be replaced at that price so DD is going to have to wear it "as is" but, at least, I didn't have to pay that kind of money to have her walk around in a torn coat.

Here's the kicker. We went back to check out the Christmas stuff and the display was still there and the "razor like" shard of metal was left untouched! They were fully appraised ("put on notice" in legal terms) of the potential hazard in their store and never fixed it. Now THAT is a law suit waiting to happen.

I love happy endings, you got reimbursed the full price of what you paid, that is greatl! Maybe another sale will come up for Martin Luther King or Presidents day? I wish the display was fixed, I am a worrier, and that would be on my mind until I saw it fixed.