Sears Ripped Me Off

[Bell30012]

On a Mac to capture the full screen use COMMAND + SHIFT + 3, if you only want a portion of the screen COMMAND + SHIFT + 4. Your screen shot is saved to your desktop with the time/date. As an earlier poster mentioned. Easiest thing ever. My experience with Sears has been that they have always honored a web offer for me, even if I didn't have the screen shot.

[lost*in*cyberspace]

Originally Posted by jgreco

I also was ordering over $12k of flooring from a store. I called first to verify it was indeed in stock (which it was). When I went to checkout finally, the price had increased almost $3000. I called them back and they said yeah, when you called we noticed the price was wrong so we changed it. They wouldn't honor it either. They were the only carrier of this floor so I had no other option and needed it to match the rooms that were already done . If I had just not called first....
Any chance I get, I will tell people not to use them. I'd like to think that cost them the extra $3k.

Business make mistakes in pricing all the time. They don't have to honor these prices, although they sometimes do.

[kaytieeldr]

Wow! That is so wrong of them not to honor their sale! It isn't like they wouldn't know they ran it!

I would print out what was posted here about their sale.
Id go to sears with the promo and the item you bought intending to get the promo.
Id ask for a mgr and ask him/her WHY you were told that they are not honoring their own sale.

Before everyone starts vilifying Sears (not saying it's not deserved in some cases)...
The OP wasn't told the offer isn't being honored, just that the people she's spoken with aren't aware of it and could she provide some proof of its existence.
The offer was valid on purchases made between 9/16 and 9/30.
The OP made her purchase on or after 9/24 - so at least 2/3 of the way into the offer period.
According to the fatwallet discussion, all award cards will be sent via e-mail by October 25, 2012 - so we're only about 1/3 of the way between the purchase date and the fulfillment deadline.

Does the OP's e-mail receipt include any information about an award card? That would help a lot toward proving existence of the offer and her eligibility in the event she still doesn't have the award card by 10/25.
Is the OP sure she entered her e-mail address correctly (most likely, especially if she has any kind of proof of purchase related to this issue).
Has the OP checked her spam, junk, and trash mail folders? It's possible it came but her mail server didn't recognize the sender so diverted the e-mail; or that she didn't recognize the source and put it in the trash folder without opening.
Was the OP aware of all the conditions up front, including the timeline?

Yeah, Sears screws up - anybody remember the really, really cheap princess televisions a few tears ago, but after you paid online and went to pick it up, they didn't have any? But in this case, Sears isn't ripping off anyone.

[cyndik1111]

Originally Posted by Bell30012

On a Mac to capture the full screen use COMMAND + SHIFT + 3, if you only want a portion of the screen COMMAND + SHIFT + 4. Your screen shot is saved to your desktop with the time/date. As an earlier poster mentioned. Easiest thing ever. My experience with Sears has been that they have always honored a web offer for me, even if I didn't have the screen shot.

Wow, thanks so much! I did it and it worked! And the image saved on my desk top just like you said it would! It even made a little camera snapping noise. Gotta love a MAC!....sorry to hijack the thread.

[seasheller]

We used to shop Sears all the time. Then about five years ago they had a great rebate deal on several items. I bought them all (mostly tools). I got about half the rebates back. I called and wrote several times, and they always agreed that I should get the rebates, just keep watching the mail for them. After three months of nothing, I cancelled my Sears credit card and haven't shopped there since. Never did get them. Just hope my appliances hold up for awhile because they all came from Sears ten years ago.

[Bell30012]

Living in a small town we have a Sears Catalog Store. So when we want to purchase things from Sears we have them shipped to the Catalog Store. I've never had any issues with them standing behind any offer or purchase. We also now have a JC Penny Catalog Store. Love them.

[Ginny Favers]

Wow, you guys are the GREATEST!

Thank you, Dizneefun and Lost*in*cyberspace for that info. I've sent it to them and hope that they will resolve it.

I remembered the original offer said something about receiving the card by late October, but after I placed the order, there was no email, no notice on the invoice, no notification at all that I would be receiving it. So when I emailed them and they said, "We have no idea what you're talking about," I was a bit concerned.

I'll let you know how it turns out! Thank you again!! (It is also nice to know I'm not going crazy and didn't imagine the offer!!)

[Minnesota!]

When you placed the order did you get an email confirmation of what you ordered?

[Ginny Favers]

Originally Posted by Minnesota!

When you placed the order did you get an email confirmation of what you ordered?

Yes, but there was no mention at all of the free gift card. There was no mention of it at all after I placed the order, which concerned me.

Just wanted to say that they emailed me and told me that they're sending me the gift card. I am not sure they would have, had I not provided the information Dizneefun and Lost*in*cyberspace gave me. Thank you again!

(I hope they follow through on their promise this time!)

[richmond282]

I quit purchasing anything with a rebate a couple years back for this exact same reason. I will only purchase such items IN-STORE where they hand you a gift card right away.