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Old 12-26-2014, 09:26 AM   #2131
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Originally Posted by hsmamato2 View Post
what is the benefit of preordering? Why not just go at the proper time and order then? I am with a group,and I seriously cannot concieve of knowing what I want to eat next month for lunch....
We won't bother doing the food pre-order again. They had our FP+ but they'd lost the food pre-order anyway so might as well just order when you get there. Honestly it was our second time and the food wasn't that great either time so we probably won't bother eating there again. I know people just rave over it but neither of us was really impressed either time. The atmosphere and surroundings are amazing but the food was just okay to us.
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Old 12-26-2014, 11:41 PM   #2132
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Yes--having trouble on the site, too. Made Fastpass reservations a few weeks ago for 1/6. Can log in to site but cannot see reservations--says to just check with member services upon my arrival. Lets me start to make a new reservation, but then says I have another one and asks if I want to cancel it. Frustrating--hope it's not lost!!!
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Old 12-27-2014, 07:53 AM   #2133
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Just wanted to pop in a say a big THANKS to Andre and others for the helpful information in this thread. I was able to secure my reservation this morning but would not have been successful without all the tips and tricks found here (and I needed most of those tips and tricks)!
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Old 12-27-2014, 10:58 AM   #2134
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Originally Posted by hsmamato2 View Post
what is the benefit of preordering? Why not just go at the proper time and order then? I am with a group,and I seriously cannot concieve of knowing what I want to eat next month for lunch....
The benefit would be getting seated a little quicker. However, we have preordered 2x and both times when we showed up for our meal the orders were not there. To be honest, I sort of expected it the 2nd time so it wasn't that big of a deal to quickly place my order again. But the 1st time was indeed somewhat of a big deal because it was all new to me and a little frustrating.
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Old 12-27-2014, 08:47 PM   #2135
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Booked my FP+ Successfully!

I think I remember saying that I would let you know how it worked for me when I actually got to the 27-day mark, so here I am!

To recap, I am a single woman traveling with a family of four, and we have two separate room reservations, and two separate MDE accounts (we're linked as Friends and Family).

When I first logged on to the Be Our Guest website, I used my email and the family's 12-digit confirmation number (it was before the 60-day mark, so I used the memory maker confirmation number; it was only later that I learned that this number is linked to the family's resort reservation, and I have my own number which is connected to my resort reservation), and it had grouped me with the mom, daughter and son from the other family. Then, I used the family's email and my 12-digit number to access Be Our Guest for the dad.

The 27-day mark for the day we want to have lunch is today, and we live in Pacific Time, so at 11:00pm last night I logged on and tried to make the FP+ reservations. Something really weird is that it had switched some of the names around, so the other family was now grouped together on the account that used my email (the one that I had originally made using their 12-digit number), and I was alone on a separate account which used the family's email (that was the account I made using my 12-digit number). No big deal, just weird. The only explanation I can think of is that it is connected to the memory maker, since that's the only change we really made between when I made the Be Our Guest accounts and now. We changed the Memory Maker account so that I am the primary account holder, instead of the dad, since I will be staying at Disney 3 days longer than the rest of the family and we just wanted to make sure it would still work for me after they leave.

Anyway, at 11:00pm Pacific Time, I logged on and tried to go to the date, but it still said no FP+ were available for that day. I logged out and logged back in, so maybe 2-3 minutes had passed, and then it all worked perfectly! I chose direct-to-table and I figure if we change our minds about the food we can always make those changes later or when we get there. I was able to get exactly the time slot that we wanted (and matching time slots for both reservations), and there were lots of other options available, too (just refresh the page, as the FAQ says). Yay!!!

The only unfortunate thing is that the family I am traveling with doesn't know how popular Be Our Guest is, and their attitude is like, "well, we'll look at the menu the night before and if we like the food and if the timing is convenient then we'll eat there and if we don't make it there's no penalty if we don't show up" and I'm like, "no! I worked too hard for this! we have to eat there!!!" But, I've tried to explain that it's hard to get in and that it's a really nice quick-service meal (we're on the QS dining plan), so hopefully it'll all work out. I'll try to remember to post here again just to let people know how the process works with skipping the line, getting our food, etc. Since we're going in mid-January, I wonder how long the stand-by line would even be?

Thanks, Andre, for your great post and your amazing follow-up to everyone's questions. I wouldn't have been able to do it without you!

Edit/P.S.: I made the reservation on an android smart phone, using Chrome. I would have preferred to have done it on a computer, but I was in the car so that wasn't an option. There were no problems, though!

Last edited by Nuxgwkkw; 12-27-2014 at 08:49 PM. Reason: want to add more detail
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Old Yesterday, 05:14 AM   #2136
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Originally Posted by Nuxgwkkw View Post
Thanks, Andre, for your great post and your amazing follow-up to everyone's questions. I wouldn't have been able to do it without you!
You're most welcome.

I first set up the FAQ as there was so much information (and misinformation) spread around different posts, and no one else seemed especially enthusiastic about consolidating all the confusion - and Disney most certainly weren't helping anyone! So I tried to pool together all the facts that I knew or could find out, and put them into one short and easily digestible post (I think I failed in that last bit though, LOL).

I'm glad it worked out well for you, posts like yours make all the time and effort worthwhile.

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