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Old 05-08-2014, 02:07 PM   #1
Drinehart811
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On hold for Reservations Changes?

Hey all, I'm sure I'm not the only one who made a reservation before free dining was announced and now has to change my dates and resort. Is there any way to cancel a package reservation on the website? I've LITERALLY been on hold for 1 hour and 47 minutes trying to cancel one after just booking a new package online to get my free dining. I figured it'd be busy but a 2 hour hold time is CRAZY!!!
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Old 05-08-2014, 02:09 PM   #2
Wood Nymph
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No, you can't cancel on the website. You have to call them. It is probably a safety measure so that people don't have reservations cancelled by accident. Plus they need the credit card information for the refund.
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Old 05-08-2014, 02:10 PM   #3
islandtimect
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Quote:
Originally Posted by Drinehart811 View Post
Hey all, I'm sure I'm not the only one who made a reservation before free dining was announced and now has to change my dates and resort. Is there any way to cancel a package reservation on the website? I've LITERALLY been on hold for 1 hour and 47 minutes trying to cancel one after just booking a new package online to get my free dining. I figured it'd be busy but a 2 hour hold time is CRAZY!!!
Have to cancel deposited vacation over the phone. Be happy you aren't a travel agent- waits have been 5 hours!
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Old 05-08-2014, 02:21 PM   #4
Drinehart811
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Originally Posted by islandtimect View Post
Have to cancel deposited vacation over the phone. Be happy you aren't a travel agent- waits have been 5 hours!

OMG! Yeah, my phone is half dead after 2 hours now. This is insane!
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Old 05-08-2014, 05:59 PM   #5
Mikeyjtecumseh
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Just book a new reservation on line and cancel your old one in a couple of days. Not many rooms left. What resort are you in? No dining rooms left at ASM OR CORONADO
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Old 05-08-2014, 06:10 PM   #6
Drinehart811
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Just book a new reservation on line and cancel your old one in a couple of days. Not many rooms left. What resort are you in? No dining rooms left at ASM OR CORONADO

Yeah, I did book the new one online. I got a standard room at CB. Had to get Sat to Sat instead of Sun to Sun like I wanted, but at least got free dining. I can deal with one day off. Lol.
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Old 05-08-2014, 06:13 PM   #7
linzjane88
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I am with you! On hold only for about an hour and a half now. I just want to cancel my old reservations
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Old 05-08-2014, 07:06 PM   #8
MyOtherSS
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So can you book a new reservation online before canceling your current one with the agent to ensure you get the free dining? Tired of being on hold
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Old 05-08-2014, 07:08 PM   #9
Drinehart811
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So can you book a new reservation online before canceling your current one with the agent to ensure you get the free dining? Tired of being on hold
Yes, that's what I did. You just have to put down a new deposit. When you call to cancel your other one they can either transfer whatever payment you made to your new one or just refund you. GL :ixie dust::
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Old 05-08-2014, 07:10 PM   #10
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Okay, thank you!
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