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Old 03-26-2014, 01:52 PM   #436
PolyAddict
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Anyone know if they still deliver packages to your room at the Poly when club level? Meaning items bought at parks and such.

Thanks
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Old 03-26-2014, 02:07 PM   #437
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Anyone know if they still deliver packages to your room at the Poly when club level? Meaning items bought at parks and such.

Thanks
Don't the the answer but love your ticker

If no one answers email IPO?

Have a great trip!
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Old 03-26-2014, 02:27 PM   #438
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Anyone know if they still deliver packages to your room at the Poly when club level? Meaning items bought at parks and such.

Thanks
They did in February - but you have to be sure to put your room number on the form. I forgot once, and it went to Bou Tiki.
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Old 03-26-2014, 06:47 PM   #439
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Don't the the answer but love your ticker If no one answers email IPO? Have a great trip!
Thank you! I hate that i can't see it on the Disboards app
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Old 03-26-2014, 06:50 PM   #440
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They did in February - but you have to be sure to put your room number on the form. I forgot once, and it went to Bou Tiki.
Awesome! One of my favorite perks!
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Old 03-29-2014, 10:29 PM   #441
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Staying at WL 5/10-5/17, our first time at WL and also our first time staying club level! I've read you can see a partial view of Wishes from some of the rooms. Does anyone know what room request I could put in that might get me that view? Decided to do this trip last minute. Usually I plan for months!
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Old 03-29-2014, 11:15 PM   #442
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Contemporary cl

My family just came back from a land and sea vacation. Both of them were in the concierge level. I had a much more enjoyable time on the cruise because I didn't have to fight with the management over the condition of the room. Needless to say, I will never stay at another Disney resort. When I pointed out all of the "perks" that I was supposed to have gotten, the response was we're sorry.

As a peace offering I was offered free tickets. I told them I wasn't interested since I still have days from a never expire that I purchased years ago. I just had a bad experience at the contemporary and the management really didn't give care. It's a shame that the resort staff don't take some tips from the cruise line staff. Maybe they would have a better response to customer complaints
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Old 03-30-2014, 07:27 AM   #443
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My family just came back from a land and sea vacation. Both of them were in the concierge level. I had a much more enjoyable time on the cruise because I didn't have to fight with the management over the condition of the room. Needless to say, I will never stay at another Disney resort. When I pointed out all of the "perks" that I was supposed to have gotten, the response was we're sorry.

As a peace offering I was offered free tickets. I told them I wasn't interested since I still have days from a never expire that I purchased years ago. I just had a bad experience at the contemporary and the management really didn't give care. It's a shame that the resort staff don't take some tips from the cruise line staff. Maybe they would have a better response to customer complaints
So glad you had a wonderful cruise time. What specifics with the room were you thinking you were to receive as perks that you did not? Hope things haven't changed since I was at YC last summer....
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Old 03-30-2014, 07:34 AM   #444
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My family just came back from a land and sea vacation. Both of them were in the concierge level. I had a much more enjoyable time on the cruise because I didn't have to fight with the management over the condition of the room. Needless to say, I will never stay at another Disney resort. When I pointed out all of the "perks" that I was supposed to have gotten, the response was we're sorry.

As a peace offering I was offered free tickets. I told them I wasn't interested since I still have days from a never expire that I purchased years ago. I just had a bad experience at the contemporary and the management really didn't give care. It's a shame that the resort staff don't take some tips from the cruise line staff. Maybe they would have a better response to customer complaints
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So glad you had a wonderful cruise time. What specifics with the room were you thinking you were to receive as perks that you did not? Hope things haven't changed since I was at YC last summer....
Yes, more details would be nice.
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Old 03-30-2014, 08:04 AM   #445
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Jcota, seems like you have bad luck with Disney resorts considering your thoughts on CSR after an August stay in 2012 or 2013...?

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Old 03-30-2014, 08:12 AM   #446
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We stayed club level at the GF in November and I had requested some alternative milk-type for my allergic son (I asked for soy, almond, or rice) and was told before we went that the lounge would definitely have some. When we got there, I asked and the nice lady in the lounge told me they didn't have anything and couldn't get anything. We're going again in November and staying club level again. Is there a better way to get some alternative milk? I have read in the concierge threads several times that people got soy or rice milk on request! Am I doing it wrong?
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Old 03-30-2014, 08:46 AM   #447
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Originally Posted by Mom&RN View Post
Staying at WL 5/10-5/17, our first time at WL and also our first time staying club level! I've read you can see a partial view of Wishes from some of the rooms. Does anyone know what room request I could put in that might get me that view? Decided to do this trip last minute. Usually I plan for months!
You will love WL CL. The WL itself is great, but CL is just amazing. The food offerings are great and the CL CMs are very friendly and accommodating. As for the room request, I don't have a room number, but I wanted to mention that if you just put a room number as a request and it can't be met, the room assigner won't know why you requested that particular room. With that said, I would maybe put something like "view of Wishes, if possible" and then add a room number as your second request, that way the room assigner will have an idea of why you wanted that particular room. Have a great trip and enjoy the WL .

Quote:
Originally Posted by jcota View Post
My family just came back from a land and sea vacation. Both of them were in the concierge level. I had a much more enjoyable time on the cruise because I didn't have to fight with the management over the condition of the room. Needless to say, I will never stay at another Disney resort. When I pointed out all of the "perks" that I was supposed to have gotten, the response was we're sorry.

As a peace offering I was offered free tickets. I told them I wasn't interested since I still have days from a never expire that I purchased years ago. I just had a bad experience at the contemporary and the management really didn't give care. It's a shame that the resort staff don't take some tips from the cruise line staff. Maybe they would have a better response to customer complaints
I'm glad you had a great cruise, but I'm sorry your WDW portion of the trip wasn't the best. It would be great, though, if you could elaborate on what happened.

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We stayed club level at the GF in November and I had requested some alternative milk-type for my allergic son (I asked for soy, almond, or rice) and was told before we went that the lounge would definitely have some. When we got there, I asked and the nice lady in the lounge told me they didn't have anything and couldn't get anything. We're going again in November and staying club level again. Is there a better way to get some alternative milk? I have read in the concierge threads several times that people got soy or rice milk on request! Am I doing it wrong?
I've never inquired about or requested special items, but my suggestion is to email IPO and tell them your dietary needs and have them noted on your reservation. I would also follow up with IPO a week or so before your trip to make sure it's noted and to see if what you need will indeed be available at the time of your trip. Good luck.
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Old 03-30-2014, 08:49 AM   #448
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I've never inquired about or requested special items, but my suggestion is to email IPO and tell them your dietary needs and have them noted on your reservation. I would also follow up with IPO a week or so before your trip to make sure it's noted and to see if what you need will indeed be available at the time of your trip. Good luck.
I will do the followup emails and cross my fingers. Thank you!
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Old 03-30-2014, 09:05 AM   #449
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I will do the followup emails and cross my fingers. Thank you!
Good luck and I hope you have a great trip .
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Old 03-30-2014, 05:55 PM   #450
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Thank you Mickeynut1 for the info. I'm looking forward to our stay. Wanted to stay club level and the only club level left when I booked (very last minute for me) were AK and WL. We've stayed at AK before so decided it would be nice to try a new resort.
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