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Old 11-14-2013, 04:38 PM   #46
Mrs Doubtfire
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What a shame about you visit to DC. I certainly wouldn't be happy with the Cabana attendant and incident with the cable and rays.

Having said that, we were just there as non swim guests and although the queues for food were long, we found the staff willing to give you whatever you wanted both at breakfast and lunch. The staff in the aviary were helpful and gave us different food to attract other species. Also had a lovely chat to one of the workers. I did notice a lifeguard deny knowledge of where a British family should go for their dolphin swim and the next minute direct an American family over to the place where the pre talks are given

Also, there didn't seem to be enough loungers as one family were asking if there were more as they had walked around the park and couldn't find any.
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Old 11-14-2013, 07:31 PM   #47
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Originally Posted by Mrs Doubtfire View Post
What a shame about you visit to DC. I certainly wouldn't be happy with the Cabana attendant and incident with the cable and rays.

Having said that, we were just there as non swim guests and although the queues for food were long, we found the staff willing to give you whatever you wanted both at breakfast and lunch. The staff in the aviary were helpful and gave us different food to attract other species. Also had a lovely chat to one of the workers. I did notice a lifeguard deny knowledge of where a British family should go for their dolphin swim and the next minute direct an American family over to the place where the pre talks are given

Also, there didn't seem to be enough loungers as one family were asking if there were more as they had walked around the park and couldn't find any.
Last year, they couldn't do enough for us and they were overwhelmingly good all the way around. This year, it seems they have lost their mojo. When we were house hunting we spoke to our sales guy and he said he thought they had changed their management early this year, so that might account for it.
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Old 12-13-2013, 07:04 AM   #48
Tony Bush
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We made it!!

I'm running a TR in the Trip Report Section already but I know already it's going to be on a delay so I figured I'd offer some quick little updates here too!

Yesterday was travel day. We arrived on time on the BA flight and as much as it pains me to say it, I think Virgin offer the better Premium Economy product overall. BA wasn't bad, I have no complaints (which I did have with Virgin PE last year) but as a product, I think Virgin offer more.

Flight landed on time... we were off the plane and through immigration in record time. From gate to baggage claim in less than 5 minutes. All was going well but baggage took forever to come through and by the time it did and 40 minute line had developed for customs who were clearly on some sort of go slow! Through customs on over to the other terminal without a hitch, but Avis were clearly on the same go slow! No hard upsell but I think that's probably because I'm a grumpy sod and made it clear not to bother! We have a 4 door Kia Rio, plenty big enough and a half decent ride.

Arrived at SSR about 8.10pm and met with friends who flew home to OH today. Finally went to bed after 11pm and managed to avoid the first day crack of dawn wake up today.

Busy first day and got everything we wanted to do and more done. Loving the FP+. Picked up the free gift card at World of Disney, quick and painless, it's at the information desk to the left of the jewellery. Picked up our photopass + and got slightly confusing information. Went to Target for room supplies and then over to Epcot at 1pm.

We did Test Track, Captain EO, Character Spot (all on FP+) and we also did Imagination with Figment & Nemo and walked around the World Showcase stopping at Belgium for some waffles and Italy for a Cannoli. We left at 4.30 for our Dinner reservation at the Yachtsman which was absolutely outstanding. I have to say of all of the restaurants we've been to on-site, we absolutely love Yachtsman. Truffle Mac & Cheese was new for us, it was divine as was the entire meal. Thank you, Kathy our excellent server, we'll be back!

After dinner we went back to SSR and I am updating this sitting by the pool watching the world go by over at Downtown Disney! Amazing first day and we'll be heading off to watch the movie by the pool with a couple of adult beverages in a few minutes.

Other highlights so far...

Love the refurb at SSR
Love the AAA Diamond Parking
Love being back at our happy place!

Did I miss the Trip report ?

Tony
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Old 12-17-2013, 07:59 AM   #49
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Just wanted to chip in on the Discovery Cove debate. We went on as non swim guests and hadn't been before so nothing to compare to. Went with my BIL and SIL who are hard to get moving in the mornings, so we weren't as early as we otherwise would have been, but still weren't trailing in mid morning or anything. Went straight to breakfast and then SIL had a bit of a fainting turn and felt very ill. We grabbed a single lounger near the restaurant tables and got her laid down and then dh and I went off to find us a permanent spot for the group. It didn't help that as a first visit we didn't know our way around, but we couldn't find any loungers in the shade. DH asked am employee if he knew of any shady areas that were free but he didn't. We eventually settled on a patch of shade and started to haul loungers from a distance away - one from here, one from there. We were extremely lucky that the employee we'd approached came over to dh and said he felt really bad for us, to hang fire for a few minutes. He gave us a cabana for the day. It really made the day, especiallyas SIL could lie down comfortably until she felt fully better.

So yes, definitely short on loungers. (I hadn't thought I'd have to battle for them - I thought there'd be more than enough - so hadn't prioritised bagging them as I now realise I should have). We experienced great customer service - but it was entirely down to one employee, we were very lucky, and I wouldn't pretend its representative of what everyone would experience.

Food lines were very long. We went late for lunch thinking the queue would have diminished but it was still about 25mins. There weren't enough people clearing tables either so it felt very canteenish. The food was good though.

For us it was great value as we were doing sea World and Busch anyway and the incremental cost wasn't too much. I probably wouldn't pay $200 for a cabana though as me, dd and dh spent no time there, we were always in the water.

If we go back to Orlando it will be a 'maybe', not a 'must do'.

Sencybil xx
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