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Old 12-10-2013, 08:19 AM   #76
julmops
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I would be pretty ticked off if I were you. I just don't understand if you booked a package through virgin why it isn't showing up with your reservation detail. It is for the rest of us and we go in January and have had no problems.

When you click my disney experience at the disney world website
then sign in
then click my reservations

for tickets and passes it is just complete blank?

Mine were always there I just couldn't access them till 60 days out. I know you are a lot less then that now. Clicking make fastpass plus selections on the right hand side has never worked for me. I actually have to click on the day I want in my itinerary and click fastpass+ service there. Also it doesn't work on the app for me. I have no idea why but I'm not worried about that yet.
Nothing shows up yet ... The bottom line is now very clear for me ... Next time I need Disney tickets, I will carefully avoid Virgin or any TA for that matter and book directly with Disney ... Lesson well learned
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Old 12-10-2013, 08:23 AM   #77
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Nothing shows up yet ... The bottom line is now very clear for me ... Next time I need Disney tickets, I will carefully avoid Virgin or any TA for that matter and book directly with Disney ... Lesson well learned
Yeah I don't blame you. I won't book through virgin again though TBH
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Old 12-10-2013, 08:35 AM   #78
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Nothing shows up yet ... The bottom line is now very clear for me ... Next time I need Disney tickets, I will carefully avoid Virgin or any TA for that matter and book directly with Disney ... Lesson well learned
I have to say we normally use VH but this time for our holiday next year we used Ocean Florida as they were much cheaper. All our 14 uk Ultimate tickets are showing up on MDE and our Magic Bands are also showing waiting to be customised. So I don't think it's all TAs that have "issues"
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Old 12-10-2013, 08:42 AM   #79
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I have to say we normally use VH but this time for our holiday next year we used Ocean Florida as they were much cheaper. All our 14 uk Ultimate tickets are showing up on MDE and our Magic Bands are also showing waiting to be customised. So I don't think it's all TAs that have "issues"
There are some of us who have also booked with VH that have bands and tickets showing. It is just more frustrating when booked through a TA they will blame disney and disney will blame TA and you can't ever find some one down to fix it. Where if you book directly with disney if there is a problem you just deal with disney.
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Old 12-10-2013, 08:55 AM   #80
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I have to say we normally use VH but this time for our holiday next year we used Ocean Florida as they were much cheaper. All our 14 uk Ultimate tickets are showing up on MDE and our Magic Bands are also showing waiting to be customised. So I don't think it's all TAs that have "issues"
Happy to see that some of us have better luck !
We were very happy with Virgin for January 2013 holidays but it wasn't involving Disney parks so there was no issues whatsoever ...
I keep my fingers crossed that this will be solved soon so I can start planning further ... I'm completely planned out for the moment and feel a bit frustrated ... LOL
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Old 12-10-2013, 05:16 PM   #81
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Hi again julmops, Guess what, I got the each same responses from virgin. I've suggested they may wish to change their standard scripts very politely of course!!!! Which number at disney did you try? I was directed to the it dept who said very nicely that I have to be patient.........I might try again if you have an alternative contact.......
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Old 12-10-2013, 05:26 PM   #82
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I tried the main UK number but got someone very energetic and determined to solve my problem... Can't remember names though...
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Old 12-13-2013, 06:31 AM   #83
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Just when I had lost all hope, I've checked MDE yesterday and it's now linked!!!
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Old 12-13-2013, 02:53 PM   #84
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Yeah !!! Great news, so pleased, have a great time, hopefully the same will happen for me !!!! Enjoy.
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Old 12-13-2013, 03:22 PM   #85
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Just when I had lost all hope, I've checked MDE yesterday and it's now linked!!!
So pleased for you are all your FP+ booked now? X
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Old 12-13-2013, 06:53 PM   #86
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Yes all sorted! We only need to pack and wait 20 days!
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Old 12-14-2013, 04:46 PM   #87
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Yes all sorted! We only need to pack and wait 20 days!
That's great
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Old 12-19-2013, 11:33 AM   #88
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I contacted virgin by Facebook and was told they couldn't help HOWEVER I phoned disney in America and asked very nicely if they were able to help as I was staying at port orleans French quarter and hey presto the lovey girl gave me the booking reference and when loaded on to MDE showed everything thing including park tickets and dining. Just keep trying it really depends on who you are speaking to
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Old 01-02-2014, 05:38 PM   #89
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Well thought I'd report a happy end to the story, disney has manually linked tickets at 23 days as promised, been able to book all my fast passes, I'm a happy. Bunny, so if anyone is in the position I was don't panic, disney will link the tickets at 20 ish days out.
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Old 01-05-2014, 05:33 PM   #90
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Can anyone help me? I've booked through Thomson holidays but our flights are with Virgin holidays and tickets were booked as part of the one ticket from attraction world through Thomson. We are staying on-site at AoA. Who do I call to get our MDE confirmation number?? I was going to call the UK 0800 number but that seems to be for people only booking through WDW? Disney emailed me back saying contact my agent but will that be Thomson or Virgin?
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