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Old 10-20-2013, 09:42 PM   #16
nansmama
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For the record, my agent was not named Stacey, LOL. I'm sure Stacey is awesome.
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Old 10-23-2013, 11:04 PM   #17
fla4fun
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Originally Posted by nansmama View Post
Yeah, it was like pulling teeth to get the agent to change days on one of the reservations. Took so long for the agent to get back to me that it was getting down to the wire and I even called Disney direct to see if there was any way to change it myself. Finally after two weeks got an answer from the agent. Never again...
I had similar issues with DU. Normally, I take care of everything myself, and watch for discounts like a hawk. One of DU's selling points is that they will monitor the discounts and if you are qualified for one such as AP or Fla Res, they will work to have it applied - you can just sit back and relax. So while I was dealing with my mom having cancer and not able to monitor the Disney site daily, I thought it would be good to have someone working for me. I booked two trips through DU and on both of them, I saw where the discount had come available, emailed my DU agent, waited and waited as the room availability dwindled, and was so stressed out! One time, I didn't get an email back until the next day, and the email was to ask what I wanted her to do (duh, book with the discount) and the other time the agent even tried to argue with me and tell me I was wrong, that no discount had come out! So unless I can be guaranteed to have a different agent, I won't work with them again. It's a shame, because so many people have had good experiences with them too . . . .
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Old 10-23-2013, 11:18 PM   #18
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At least you got a reply. I have requested cruise quotes it took 3 days the first time, and the second time I never got a response. It would take me 5 minutes to price out a cruise online and e-mail it to someone. The only reason I had considered using them was for the OBB.
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Old 10-24-2013, 08:02 AM   #19
cannonboys
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The way I look at it, if the travel agent doesn't get back to me immediately then they lose a sale. Just like in Pretty Woman...."BIG MISTAKE....HUGE!!!"

When you are planning a trip, you want prices right then and there cause a day can make a big difference... ie. air fares, room discounts, etc.
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Old 10-24-2013, 08:07 AM   #20
kamik86
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If you can't get multiple quotes and an answer in less then a day what is the point of even using a TA? I really don't get it.

If you can call Disney do the exact same amount of work and get the answer yourself I"m surprised the TA has any business at all.
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Old 10-24-2013, 08:21 AM   #21
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If you can't get multiple quotes and an answer in less then a day what is the point of even using a TA? I really don't get it.

If you can call Disney do the exact same amount of work and get the answer yourself I"m surprised the TA has any business at all.
We are all planners. We all know how to get the best deal and where to find discount codes etc. I think most people on here would not bother with a TA normally. But for those who do not have the time or inclination to keep up with discount codes etc then the TA can be great.

I use a Dreams Unlimited TA specifically for cruises (extra onboard credit). I always email her direct so her response is faster. But I do not bother with my normal Disney vacations. I think overall DU is great. But sometimes they have some issues by not having a direct phone number. People expect immediate answers these days.
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Old 10-24-2013, 10:19 AM   #22
OrangeCountyCommuter
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Originally Posted by deno2 View Post
I am long time, frequent visitor to WDW that recently decided to give Dreams Unlimited a try. I sent a detailed request for a quote at 1:00pm on Monday and didn't hear back until over 24 hours later. In addition, I had asked for prices on 3 different resorts, and/or suggestions for a different resort that would accommodate a family a 5. On Tuesday at noon, I phoned 1-407-WDISNEY and got the answers I wanted, (including suggestions) within 10 minutes. When I finally got a quote from Dreams Unlimited, I was quoted a price for one resort, (the most expensive off my possible list) that was the exact same as the price from the Disney cast member. Am I being unrealistice to think that I would hear back sooner, AND that I would have gotten a quote for more than one resort?

deno
Nope!

What you expected is what a REAL TA does. The problem is that most of the "Disney TAs" are part timers who do this in between their day jobs or taking care of the kids (AKA as 'a hobbby to pay my way to Disney' I have several friends doing it, I won't use any of them LOL!)

I only use TAs that have some type of 24/7 PHONE coverage. (No folks standing at the front desk at 7 PM and sending your TA an email is not going to work if there's an issue LOL!) If a TA won't give you phone numbers and doesn't have a night weekend cover service then it's more like "I want you to use me so I can make money to go to Disney" LOL!
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Old 10-24-2013, 10:54 AM   #23
cbrown1007
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I think it depends on the agent? I am a Disney travel agent with another agency, and if I get a request for a quote, I get them out to the client within 24 hours. It doesn't take me long, and I love doing it. I'm sorry you must have gotten a bad agent! I have a fulltime job and 2 kids, and I still get quotes out within 24 hours.
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Old 10-24-2013, 05:35 PM   #24
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Quote:
Originally Posted by lucyem View Post
We are all planners. We all know how to get the best deal and where to find discount codes etc. I think most people on here would not bother with a TA normally. But for those who do not have the time or inclination to keep up with discount codes etc then the TA can be great.

I use a Dreams Unlimited TA specifically for cruises (extra onboard credit). I always email her direct so her response is faster. But I do not bother with my normal Disney vacations. I think overall DU is great. But sometimes they have some issues by not having a direct phone number. People expect immediate answers these days.
This.
Cruises-DU for the onboard credit. We booked our next cruise onboard our last one and got DCL's credit, telling them our DU agent's name at time of booking so she got credit and we got DU's onboard credit as well. I step on board with a $400 credit toward shipboard charges.

Other Disney trips-myself online or on the phone. No travel agent can help me any more than I can help myself. I don't need guidance on where to stay/ADRs/room types or anything else.
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