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Old 10-20-2013, 10:55 PM   #1
grubbsjj
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Help! My Shutters Photo CD is missing a priceless picture!

I just got off the Wonder on Saturday out of Galveston, and put my cd in my home computer and realized that I am missing my favorite image! I purchased the photo CD and all of the prints. I have 70 prints, and 69 images on CD. I went to the website for the My Cruise Photo and put in a request, and got an email acknowledging the request, but am afraid the image will be removed from the ship before I hear from a human, rather than automated response. Anyone else have this problem in the past? How do you get it resolved?
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Old 10-20-2013, 11:20 PM   #2
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I had a similar experience - my CD broke (not sure if it was broken when I got it or if it got broke in transit on my way home). I immediately got on here and was encouraged to call Shutters. They sent me a new CD but one image was missing, I described it and they emailed it to me.
They were helpful. Fingers crossed for pixie dust in getting that photo!!

I think notifying them immediately is better than say a month from now. So hopefully it helps.
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Old 10-20-2013, 11:26 PM   #3
grubbsjj
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I wonder how to call Shutters. I was concerned because the only response I got was automated, and haven't heard anything since then. It'd be nice to talk with someone about it. I also lost another picture "that was corrupted" on Castaway Cay. The boy time my son hugged goofy I didn't have my camera. The missing pic on the CD was of him throwing sand in Mickey Mouses face, sand in mid air. (He is 2).
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Old 10-20-2013, 11:47 PM   #4
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They really are good about getting back to you and finding the missing pictures. There should be a number listed on the website. Since it's Sunday, they may not be in the office so I would give them until tomorrow to get your message.
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Old 10-20-2013, 11:49 PM   #5
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call tomorrow - since you have the print with you, there's typically a number on it and they'll use to track it. They'll email it to you then.
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