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Old 09-17-2013, 02:41 PM   #31
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We've never received a call from our DVC guide after check-in either, but I do still really like him. We actually got to meet up with him when we were down there last month for the open house and I was reminded of how great he is!
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Old 09-21-2013, 10:17 AM   #32
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My guide is Linda Scolaro. I wouldn't use anyone else. She ALWAYS returns calls right away. Even Sat. and Sun. Very nice to work with.
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Old 09-26-2013, 06:21 AM   #33
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My family has been working with Gibb for over 15 years. We have bought over 4,000 points with him without a hitch.
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Old 09-30-2013, 07:46 PM   #34
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Not loving my guide so much this week-won't divulge his name here because I don't believe in trashing people on open forums. I actually came to this forum to see who people are liking

I added myself to the waitlist for 100 BCV points before the March price increase-he told me in an email that I was first in line for my use year (which I found out here on the boards not to be true and confirmed this information during my July cruise with the DVC guide on board). I thought I would wait it out until the six month price guarantee was up (which was two weeks ago) and tomorrow starts my new use year. That means that not only did I not get the 2012 points, but now would pay the increased price. In my eyes this decreases the value of that direct add-on significantly (by approximately $2700 when I calculate the price increase and place a value on the 100 points that did not come with the deal).

I knew that the wait might exceed six months, but I didn't expect to have my place on waitlist significantly misrepresented. I sent him an email yesterday but do not expect any resolution. Calling member satisfaction in the morning to change guides and putting my add on purchase on hold for now until I cool down.
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Old 10-11-2013, 02:20 PM   #35
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We also have Linda Scolaro...excellent person to work with!

January 1979 Offsite; January 1992 POR; March 1999Honeymoon ; May 2002 CBR; May 2008 Offsite; November 2008 CBR March 2009 DVC SSR, BCV; August 2009 DVC AKV,BCV; December 2009 DVC SSR; February 2010 DVC BCV; November 2010 DVC BWV; May 2011 POP; March 2012 DCL Dream and POP; May 2012 POP; April 2013 DVC BCV; November 2013 CSR; Yacht Club, DCL Dream and BWV May 2014, SSR and AKV-Jambo September 2014
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Old 10-12-2013, 01:01 AM   #36
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Originally Posted by ljcastro18 View Post
My guide's name is Tod Bearding he is simply amazing. I have bought 700 direct points from him, his service is really over the top.
Our guide is also Todd and we LOVE him. He is super nice, calls us back promptly. Even called us back the other day to make sure the people he transferred us to were able to get the question we had answered. We have had an hour long conversation going over EVERYTHING and he was just superb. Without him, we'd be lost!
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Old 10-12-2013, 06:52 AM   #37

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Originally Posted by Nancy F View Post
My guide is Linda Scolaro. I wouldn't use anyone else. She ALWAYS returns calls right away. Even Sat. and Sun. Very nice to work with.
Same here since 2000. She is great, nice and efficient. She has called a few times over the years to say hello or right before a new DVC resort was set to go on sale. Never any pressure and a professional. Would recommend her to anyone anytime.
DVC 09/00 OKW - 6/02 BCV

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Old 10-14-2013, 11:42 AM   #38
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How can you go about finding out who your guide is?

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Old 10-14-2013, 10:07 PM   #39
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Originally Posted by GOOFY D View Post
How can you go about finding out who your guide is?
I don't know about the rest of them, but when we called for the first time, we just happened to get Todd. We talked to him for an hour, and he answered all our questions, and then gave us his DVC number to call him back directly. Every time since then, we just called his personal number. When we got our paperwork, he was listed on it as our DVC rep. He's been phenomenal!
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