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Old 10-10-2013, 08:41 PM   #3436
karriealex
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I got the shock of my life today. You all know we stayed at the Poly in August and then went to Portofino Bay. Well the Portofino Bay part of the trip was horrible. I called management to let them know what happened so they could change things and no one else would have to go through what we did. When I was telling her what happened all she kept saying was OMG OMG OMG. Well she begged us to give them another chance and offered us the two days we stayed. I waited and waited for the certificate, I called twice with no return call and figured oh well I got lip service. Well for the heck of it I called today and got the same lady. She fell all over herself apologizing and asked if she could email me the certificate and call to make sure I got it. I said fine. The email came, she called, and I told her I got it. Well when I opened it up it was not for two days at club level but THREE and with a roll away bed!!! I almost fell over. That is over 1200.00!!! I never called just to get something I just didn't want others to have the same experience. I am totally blown away. We will use it when we do our annual trip in June but we will go there first and then to Disney because no matter what there is nothing like a Disney resort.
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Old 10-10-2013, 09:01 PM   #3437
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Originally Posted by karriealex View Post
I got the shock of my life today. You all know we stayed at the Poly in August and then went to Portofino Bay. Well the Portofino Bay part of the trip was horrible. I called management to let them know what happened so they could change things and no one else would have to go through what we did. When I was telling her what happened all she kept saying was OMG OMG OMG. Well she begged us to give them another chance and offered us the two days we stayed. I waited and waited for the certificate, I called twice with no return call and figured oh well I got lip service. Well for the heck of it I called today and got the same lady. She fell all over herself apologizing and asked if she could email me the certificate and call to make sure I got it. I said fine. The email came, she called, and I told her I got it. Well when I opened it up it was not for two days at club level but THREE and with a roll away bed!!! I almost fell over. That is over 1200.00!!! I never called just to get something I just didn't want others to have the same experience. I am totally blown away. We will use it when we do our annual trip in June but we will go there first and then to Disney because no matter what there is nothing like a Disney resort.
Glad they made things good for you. We had a similar experience with them. I had something happen, but it wasn't anything really terrible. I don know once they took it upon themselves to enter our pet room and walk our dogs, but I don't think it was that. Anyways, the manager sent me a certificate for two nights to make up for it. They really do have good customer service there.
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Old 10-10-2013, 09:10 PM   #3438
karriealex
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Originally Posted by rcraw45425 View Post
Glad they made things good for you. We had a similar experience with them. I had something happen, but it wasn't anything really terrible. I don know once they took it upon themselves to enter our pet room and walk our dogs, but I don't think it was that. Anyways, the manager sent me a certificate for two nights to make up for it. They really do have good customer service there.
Wow they entered your room?? Not good. We were just treated very rudely by the staff, denied entrance to the CL lounge even though we were dressed correctly and had CL privliges, given wrong and bad information at every turn, almost tipped over in my wheelchair getting to universal in the bus because he did not have me secured correctly and treated rudely by the boat captains amongst other things. I just didn't want anyone else who paid for club level to be treated as we were and that is why I said something. What they did for us was very nice and very special and we will give them another chance as they assured me that all the managers and staff in all the departments were spoken to. My heart though really is in Disney at the Poly. What happened at PB would never happen at the Poly.
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Old 10-10-2013, 09:18 PM   #3439
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I had to laugh at my kids this past weekend. We went up to Disney to pick up a painting at Wyland Galleries that the artist was personalizing for me. It was a 30th anniversary gift from my husband. Well we stayed at Pop Century because I just couldn't do two days this month at the Poly and five days in December. Well my kids opened the door, walked in and at the same time said "Oh my God mom these rooms are TINY!!" They are so used to the Poly. I could not believe how many times the three of us got in each others way that weekend. We had a blast but I think from now on we will save for the Poly on every trip.
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Old 10-10-2013, 10:07 PM   #3440
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Originally Posted by karriealex View Post
I had to laugh at my kids this past weekend. We went up to Disney to pick up a painting at Wyland Galleries that the artist was personalizing for me. It was a 30th anniversary gift from my husband. Well we stayed at Pop Century because I just couldn't do two days this month at the Poly and five days in December. Well my kids opened the door, walked in and at the same time said "Oh my God mom these rooms are TINY!!" They are so used to the Poly. I could not believe how many times the three of us got in each others way that weekend. We had a blast but I think from now on we will save for the Poly on every trip.
deluxe does spoil you, especially the monorail resorts. I hate to say it but that's how we feel about AKL!! Booked AKL for a quick trip with the winter discount, paid $190 a night per room for pool view. We took our older daughter and her best friend and picked up younger daughter at the Outback Bowl in Tampa where she had performed at halftime. So five virtual adults. So thankful we booked two connecting rooms as they seemed extra small since they are so dark. The bathroom, OMG, You get out of the shower and you need to open the door immediately it's so claustrophobic in there. We are just home tonight from three nights in Tokelau again and I have to say, I like the rooms there for the size (it was just myself and my husband this time) but why, oh why did they do away with the full length mirror?? I missed that most of all, and wish thaty they could get some more powerful hairdryers! Other than that, perfect room, perfect location, 3929 right next to the elevators!
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Old 10-10-2013, 10:16 PM   #3441
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Originally Posted by rcraw45425 View Post
deluxe does spoil you, especially the monorail resorts. I hate to say it but that's how we feel about AKL!! Booked AKL for a quick trip with the winter discount, paid $190 a night per room for pool view. We took our older daughter and her best friend and picked up younger daughter at the Outback Bowl in Tampa where she had performed at halftime. So five virtual adults. So thankful we booked two connecting rooms as they seemed extra small since they are so dark. The bathroom, OMG, You get out of the shower and you need to open the door immediately it's so claustrophobic in there. We are just home tonight from three nights in Tokelau again and I have to say, I like the rooms there for the size (it was just myself and my husband this time) but why, oh why did they do away with the full length mirror?? I missed that most of all, and wish thaty they could get some more powerful hairdryers! Other than that, perfect room, perfect location, 3929 right next to the elevators!
You are not alone in how you feel about AKL. We have stayed there twice and we wont again. It is beautiful and all but the rooms are too small and too dark for my taste. It is kind of why I am also hesitant to stay at WL because they were designed by the same person. We are three adults and a 15 year old and we really need our space. The full length mirror didn't really bother me because I am overweight and the last thing I want to see is a full length view of myself ROFL. They do need stronger hair dryers. It was a pain when my hair was long but not so bad now that it is short.

How was the construction and noise over at Tokalau?
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Old 10-10-2013, 10:40 PM   #3442
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Originally Posted by karriealex View Post
Have a safe and wonderful trip!!!!
Thank you! The whole family is so excited and really tired from "life" so we can't wait for the week of fun and relaxation! The kids are going through their pins right now but I keep telling them they need to go to sleep - but y'all know how that is

Quote:
Originally Posted by karriealex View Post
I got the shock of my life today. You all know we stayed at the Poly in August and then went to Portofino Bay. Well the Portofino Bay part of the trip was horrible. I called management to let them know what happened so they could change things and no one else would have to go through what we did. When I was telling her what happened all she kept saying was OMG OMG OMG. Well she begged us to give them another chance and offered us the two days we stayed. I waited and waited for the certificate, I called twice with no return call and figured oh well I got lip service. Well for the heck of it I called today and got the same lady. She fell all over herself apologizing and asked if she could email me the certificate and call to make sure I got it. I said fine. The email came, she called, and I told her I got it. Well when I opened it up it was not for two days at club level but THREE and with a roll away bed!!! I almost fell over. That is over 1200.00!!! I never called just to get something I just didn't want others to have the same experience. I am totally blown away. We will use it when we do our annual trip in June but we will go there first and then to Disney because no matter what there is nothing like a Disney resort.
I know you had a bad experience there and I let you know we did as well - but I didn't tell you the story! We only stayed one night but they put us in the dog friendly area which I had no idea they had. We actually went to the pool straight away and I had no idea about this until we got back to the room. Well, I'm allergic to dogs!! And when I called - sneezing and stuffy, they said that I didn't mention it in my reservation and they had no where to move me. I could not believe it. I went to the front desk and they said the same thing. I was LIVID!!!! How was I supposed to make it through the night barely able to breath? I told my husband I was out of there and a motel 6 would be find with me. As I showered (to get the dander out of my eyes and flush them out), he had a talk with management. So I'm drying off, put on my clothes, shoving things in the suitcase - and he says, come with me. Turns out, there was another non-dog room available. And because he didn't want me to be stressed, he handled it all - to the tune of the entire stay - hotel and food - being comped along with an offer to return. Given that really was my only complaint (we loved the pool and the service there), I now give them a because they turned it around for us. Yes, we were inconvenienced and spent extra time with this ordeal but comping the night and food was beyond my discomfort (well, if I didn't move rooms that is). Anyway, I'm sorry to go but wanted to tell you that I was also amazed at management's concern. They did offer us 'more' if we returned (more than one night comp) but DH knew my immediate satisfaction was more important - at the time!!!! I would now like to have such a certificate So YEAH!!!!

Quote:
Originally Posted by rcraw45425 View Post
deluxe does spoil you, especially the monorail resorts. I hate to say it but that's how we feel about AKL!! Booked AKL for a quick trip with the winter discount, paid $190 a night per room for pool view. We took our older daughter and her best friend and picked up younger daughter at the Outback Bowl in Tampa where she had performed at halftime. So five virtual adults. So thankful we booked two connecting rooms as they seemed extra small since they are so dark. The bathroom, OMG, You get out of the shower and you need to open the door immediately it's so claustrophobic in there. We are just home tonight from three nights in Tokelau again and I have to say, I like the rooms there for the size (it was just myself and my husband this time) but why, oh why did they do away with the full length mirror?? I missed that most of all, and wish thaty they could get some more powerful hairdryers! Other than that, perfect room, perfect location, 3929 right next to the elevators!
LOVE the room size in Tokelau!!! We were given a choice room in - um, what's the longhouse everyone likes next to the pool? HA! We saw it and I turned around and couldn't stay in it. OH MY, PLEASE let me get TOKELAU this time!!! Darn this online check-in - it is erroring out continuously!!!!
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Old 10-10-2013, 10:46 PM   #3443
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I m new to the poly. It has been my dream for years. Finally with the room discount i was able to book. All that was left was standard, but i do not care. Poly is my dream resort.
I do have couple questions if you poly pros dont mind
Do all rooms come with a day bed?
What do you think of rarotonga? Being close to the food court n transporatation is important. As far as view i think it would be insane to sit on my balcony and watch the monorail. Which is what got me thinking rarotonga. Now when i do online check in can i request this? Or should i call and ask for "rarotonga, 3rd floor monorail view"?
Any input you all can give to make this magical would be great!
Thank you
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Old 10-10-2013, 10:48 PM   #3444
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You are not alone in how you feel about AKL. We have stayed there twice and we wont again. It is beautiful and all but the rooms are too small and too dark for my taste. It is kind of why I am also hesitant to stay at WL because they were designed by the same person. We are three adults and a 15 year old and we really need our space. The full length mirror didn't really bother me because I am overweight and the last thing I want to see is a full length view of myself ROFL. They do need stronger hair dryers. It was a pain when my hair was long but not so bad now that it is short.

How was the construction and noise over at Tokalau?
We heard no construction noise, we faced the TTC. My biggest complaint was Monday night we heard Richard Petty Driving experience running laps until close to 11PM. I did notice this morning when we were getting ready to check out that we heard a lot of noise down below from the housekeeping guys with their little carts full of laundry.

WL rooms are also a little on the smallish dark side. Our first stay there our girls were little so it wasn't much of an issue, we stayed again CL a few years back and it did get tight at times. The AKL fiasco, as we call it started with going to our connecting rooms on Zebra trail aka the never ending hike to find that they connected, to the rooms on the other sides! Room coordinator moved us to Giraffe trail to connecting rooms, the kids room wound up having bunk beds which did not thrill three teen aged girls (two college bound). Naturally the youngest was stuck with the bunk bed, which had terrible non mattress mattresses. Not meant for grown ups! WL, IMO, has a couple of things going of it that AKL lacks, WL has location, the boat to MK and view of Wishes and also the ability to take a resort launch to CR giving it access to the monorail resorts. AKL is just too too isolated. We drove over there today to have lunch at Sanaa before driving home and it's so isolated from the read of the "world"
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Old 10-10-2013, 10:50 PM   #3445
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Now I lay me down to sleep, I pray to the tiki gods my dole whip doesn't weep...



And if I should wake in the middle of the night, I pray that the monorail is still young and sprite...



But if nothing goes my way, that's okay, because I know an Island Sunset is coming my way...



Good night, sleep tight and for heaven's sake, don't let ANY bedbugs bite!



And if they do, I'll sleep here instead...



or maybe here...



but no worries, because I will dream - and a dream is a wish your heart makes...when you're fast asleep...

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Old 10-11-2013, 12:12 AM   #3446
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Originally Posted by Tinkerbellie16 View Post
Thank you! The whole family is so excited and really tired from "life" so we can't wait for the week of fun and relaxation! The kids are going through their pins right now but I keep telling them they need to go to sleep - but y'all know how that is



I know you had a bad experience there and I let you know we did as well - but I didn't tell you the story! We only stayed one night but they put us in the dog friendly area which I had no idea they had. We actually went to the pool straight away and I had no idea about this until we got back to the room. Well, I'm allergic to dogs!! And when I called - sneezing and stuffy, they said that I didn't mention it in my reservation and they had no where to move me. I could not believe it. I went to the front desk and they said the same thing. I was LIVID!!!! How was I supposed to make it through the night barely able to breath? I told my husband I was out of there and a motel 6 would be find with me. As I showered (to get the dander out of my eyes and flush them out), he had a talk with management. So I'm drying off, put on my clothes, shoving things in the suitcase - and he says, come with me. Turns out, there was another non-dog room available. And because he didn't want me to be stressed, he handled it all - to the tune of the entire stay - hotel and food - being comped along with an offer to return. Given that really was my only complaint (we loved the pool and the service there), I now give them a because they turned it around for us. Yes, we were inconvenienced and spent extra time with this ordeal but comping the night and food was beyond my discomfort (well, if I didn't move rooms that is). Anyway, I'm sorry to go but wanted to tell you that I was also amazed at management's concern. They did offer us 'more' if we returned (more than one night comp) but DH knew my immediate satisfaction was more important - at the time!!!! I would now like to have such a certificate So YEAH!!!!



LOVE the room size in Tokelau!!! We were given a choice room in - um, what's the longhouse everyone likes next to the pool? HA! We saw it and I turned around and couldn't stay in it. OH MY, PLEASE let me get TOKELAU this time!!! Darn this online check-in - it is erroring out continuously!!!!
I am very very glad they did something for you too. I was also shocked when I saw the dogs when we checked in. I had no idea thy allowed them.

I hope the check in is working for you in the morning. What to,e do you arrive? If it is early enough they have the chance to move you if the room is not where you want, This is a big celebration for you and I would like it to be perfect for you!
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Old 10-11-2013, 12:15 AM   #3447
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Now I lay me down to sleep, I pray to the tiki gods my dole whip doesn't weep... And if I should wake in the middle of the night, I pray that the monorail is still young and sprite... But if nothing goes my way, that's okay, because I know an Island Sunset is coming my way... Good night, sleep tight and for heaven's sake, don't let ANY bedbugs bite! And if they do, I'll sleep here instead... or maybe here... but no worries, because I will dream - and a dream is a wish your heart makes...when you're fast asleep...
So cute! Have a blast.
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Old 10-11-2013, 12:21 AM   #3448
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So cute! Have a blast.
That was so cute, Of course now I am craving a Dole Whip LOL
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Old 10-11-2013, 09:47 AM   #3449
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I am so excited!! We actually get to stay at the Poly this February 8-15th!! My parents are treating themselves, me and my family, my brother and his family, and my sister and her husband to a WDW trip!!! We were originally booked at the Grand Floridian but when discounts came out we are all now staying Club Level at the Poly!!!! I have been dreaming of staying here for many years!! There will be 13 of us total in 4 rooms!!! WE can't wait to tell the kids their surprise at Thanksgiving!!!! Thanks guitarob for an awesome thread!!!!!

~Beth
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Old 10-11-2013, 02:22 PM   #3450
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That was so cute, Of course now I am craving a Dole Whip LOL
Jeff and I discovered the orange ones at Aloha Isle. Reminded me of a orange Push Up from my childhood. Unfortunately, not available at Captain Cooks. We did have original Dole Whips at the Poly though. Funny thing, I believe that a Dole Whip is becoming a prerequisite in choosing a hotel now!
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