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Old 10-09-2013, 12:03 AM   #11
Join Date: Dec 2006
Location: 6 miles from Disneyland
Posts: 4,024
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Originally Posted by SueM in MN View Post
A good couple of reminders:

Everything is going to be new for guests using the new program, but also for CMs, so please everyone be patient with CMs and other guests.

There are people (like the protesters that are apparently coming to DL) who are hoping the program fails and really not giving it a chance. I just hope no one gets hurt out of all this.

One final reminder, the first few days and weeks are going to be the hardest because everything is just getting settled. It probably won't be all worked out for a while. Anyone going in the near future should expect waits and some snafus - expecting everything to roll out completely smoothly would be kind of like going shopping on Black Friday and expecting the stores to be completely empty - it's just not going to happen.
Agreeing with all of this.

I spoke to some of my favorite CMs tonight and they are terrified. It is the attractions CMs who will bear the brunt of the system change, even though they have NO control over it.

So if you are frustrated at an attraction, please do not be mean to the attraction CMs - they are just doing what they were told from above. I suggest finding the nearest kiosk (in DL) or asking for a lead (WDW) who can get you to someone from Guest Relations.

If everyone is patient, that will help the most!

"Its kind of fun to do the impossible" ~Walt Disney

Married in Disney World 10/26/2009!
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