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Old 10-08-2013, 09:39 AM   #106
Tigger's ally
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Originally Posted by DaisyD View Post
Well Disney knows sent out letters under peoples doors a few days ago so they indeed know the monorail will be shut down. So where is my letter? They have sent letters to me warning of construction on the beach. Where is the letter warning me that we won't have monorail access for 7 hours a day during my entire stay?
IMO Disney dropped the ball and since it affects ME then yeah I can say that. I am not asking for compensation as long as there is another alternative to the bus for ECVS. RustySkupper said there should be boats with ECV access so that will be fine with me. If there isn't then yeah, I'll be complaining. We are long time resort guests to the Poly as I'm sure many are. It is common courtesy to tell guests what will be open or closed during our stay at the resort.
Heck we went to the Hershey Spa last year for a weekend and I got a phone call 2 days before letting me know one of the mineral spas would be down and would that be a problem. I expect the same from Disney.
and do you know for sure that it will be down the days you are there? Do you think Disney knows for sure that it will be down the whole time you are there? They could get word tomorrow that they are done for all we know. I am sure they are pushing the contractors as we speak. For all any of us know, it could be running full time starting this weekend. Such are the things that happen during construction times.
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Old 10-08-2013, 09:54 AM   #107
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Hopefully this will be in the right thread now...

Hopefully this will be in the right thread now...

I am feeling troubled by the lack of compassion here...maybe "mean-spirited" is too strong a word, but it feels like people are being criticized for expressing disappointment when they pay extra for a specific feature only to find out that it won't be available. Also, asking for compensation is within our cultural expectations, to my way of thinking, and is not greedy or out of line. Disney may not grant it, but it within cultural expectations to nicely ask. I hope all of us can be a bit kinder.
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Old 10-08-2013, 10:01 AM   #108
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Originally Posted by mevelandry View Post
We'll agree to disagree. You pay more than other resorts for that monorail. If it doesn't work they kinda owe you some compensation.
agreed! AND this seems insane because now the buses will be backed up because of people like the OP that have a wheelchair person with them. It just sounds like a sorry idea IMO. The OP paid for the convenience of having a monorail because of having a wheelchair person with them. Now that convenience has flown out the window along with the money. I would downgrade and save money if I was going to have to hassle with the dreaded buses anyway. I'd be pissed too!
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Old 10-08-2013, 10:04 AM   #109
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The OP booked her trip in January. You honestly expect Disney to have known way back then that the monorail would have to be closed during the day in October?
well they know now and they should have hopped their happy butts on the phone and said, "guess what? You will be reimbersed for x amount of dollars due to our inconvenience to you. But Disney is never in the habit of giving money BACK.
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Old 10-08-2013, 10:08 AM   #110
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Originally Posted by katieg999 View Post
Hopefully this will be in the right thread now...

I am feeling troubled by the lack of compassion here...maybe "mean-spirited" is too strong a word, but it feels like people are being criticized for expressing disappointment when they pay extra for a specific feature only to find out that it won't be available. Also, asking for compensation is within our cultural expectations, to my way of thinking, and is not greedy or out of line. Disney may not grant it, but it within cultural expectations to nicely ask. I hope all of us can be a bit kinder.
I don't think anyone has a problem at all with someone expressing dissapointment. I am sure they are dissapointed. Just like I am dissapointed every time I am there and I have bus issues, or bad weather, or noisy neighbors, or my beer is warm. It's just anymore, everyone expects monetary considerations. What most people are saying is that Disney is doing all that they can for this inconvenience, adding boats and busses. They are making sure that everybody gets where they are going. Disney is making the best of construction detours. People fail to understand that these added boats, and busses and such probably cost Disney more money to begin with. Lots more. They actually are going out of their way to make up for the detour.
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Old 10-08-2013, 10:29 AM   #111
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Originally Posted by Tigger's ally View Post
I don't think anyone has a problem at all with someone expressing dissapointment. I am sure they are dissapointed. Just like I am dissapointed every time I am there and I have bus issues, or bad weather, or noisy neighbors, or my beer is warm. It's just anymore, everyone expects monetary considerations. What most people are saying is that Disney is doing all that they can for this inconvenience, adding boats and busses. They are making sure that everybody gets where they are going. Disney is making the best of construction detours. People fail to understand that these added boats, and busses and such probably cost Disney more money to begin with. Lots more. They actually are going out of their way to make up for the detour.
Exactly. And while it maybe a part of our culture to ask for monitary compensation, that doesn' t make it a nice part of our culture. It is a pretty sad part.
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Old 10-08-2013, 10:36 AM   #112
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To be honest, I'd be pissed too. Regardless what others believe, you are paying more for the monorail. For those saying that they are priced higher because they are Magic kingdom resorts, well Wilderness lodge is also considered a Magic kingdom resort, but is priced much lower due to the lack of monorail.

I'd really be annoyed over the whole dinner reservation thing. If I was staying at the contemporary and scored an Ohana res at 5p and had to now jump through hoops to get there or pay a cab (because of course you won't be able to change the time now), I'd be pretty perturbed. Would it ruin my vacation, no, but it definitely removes the convenience factor that I would be paying a premium for.

There should be some sort of discount or something offered to those staying during the time affected.
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Old 10-08-2013, 10:43 AM   #113
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Originally Posted by Tigger's ally View Post
and do you know for sure that it will be down the days you are there? Do you think Disney knows for sure that it will be down the whole time you are there? They could get word tomorrow that they are done for all we know. I am sure they are pushing the contractors as we speak. For all any of us know, it could be running full time starting this weekend. Such are the things that happen during construction times.
I called a person who is a front desk manager there that I have known over the years. They confirmed when the monorail will be down. They said it might be up an hour here or there but doubtful and don't depend on it. I asked them why didn't anyone there bother to tell people this as soon as it was learned. They said it should have been done but upper management felt a letter to guest staying there at the time was sufficient. The manager agreed it was a lousy thing to do to future guests affected by it but pretty sure there will be launches capable of taking ECVs to the MK.

I missed it but are you going to be staying at the Poly during the time the monorail will not be working? Will you have an ECV in tow also? Just curious if this even affects you?
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Old 10-08-2013, 10:49 AM   #114
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agreed! AND this seems insane because now the buses will be backed up because of people like the OP that have a wheelchair person with them. It just sounds like a sorry idea IMO. The OP paid for the convenience of having a monorail because of having a wheelchair person with them. Now that convenience has flown out the window along with the money. I would downgrade and save money if I was going to have to hassle with the dreaded buses anyway. I'd be pissed too!
Yes I'm sure the buses will be a nightmare. My mom already gets dirty looks from people as she is boarding her ECV on the bus. She is in her 80s and quite alert and can see the contempt of some people. When we use the bus for MGM or AK we generally have to wait for a couple buses as it is because there is only space for 2 ECVS. I can't imagine what will be if everyone in ECVS now doing this new loop on buses to the resorts will be. We plan on going to the GF and CR for two dinners that week. Both ADRs are at 530pm. So now we will be dependent on buses instead of just hopping the monorail. Also wanted to add I'm not the OP and will not be requesting a refund or anything. I will let them know I'm not happy with how this was done if in fact they do not provide ECV friendly launches to MK and that will be the last time I stay a MK Deluxe again.
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Old 10-08-2013, 10:52 AM   #115
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You pay that much more for a Deluxe not just for the monorail. What about the refrigerators? People pay for them and didn't get them. Stop whining.
People got money back for not getting refrigerators, how hilariously ironic that you just proved the point people are trying to make.

And part of paying for a Monorail resort, is the monorail, not simply that its "deluxe". There are several different deluxes, some on and off the monorail.

If AKL decided to keep all the animals indoor for 2 weeks, would you say "well you are just paying for a deluxe, not for the animals" !?!?!?!?
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Old 10-08-2013, 10:59 AM   #116
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Originally Posted by katieg999 View Post
Hopefully this will be in the right thread now...

I am feeling troubled by the lack of compassion here...maybe "mean-spirited" is too strong a word, but it feels like people are being criticized for expressing disappointment when they pay extra for a specific feature only to find out that it won't be available. Also, asking for compensation is within our cultural expectations, to my way of thinking, and is not greedy or out of line. Disney may not grant it, but it within cultural expectations to nicely ask. I hope all of us can be a bit kinder.
You are seeing the general bent of Disney apologists here, they will put their back against the wall and defend Disney at all costs, often (though certainly not all of them) include mean and spiteful comments toward people who complain about anything. And while there certainly are cases where people complain too easily, you will see these people defend just about anything Disney does. Of course, if it were someone other then Disney, they might not be so forgiving.

Then there is the second category of defenders, the people who will call you out for any complaints they simply don't agree with. I mean, you can see it in the thread stuff like "well I don't book the Monorail resorts just for the monorail, so YOU have nothing to complain about" ... etc etc... Of course, when something THEY want or find central to their vacation is down, they will be the first ones to light up the boards with complaints.
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Old 10-08-2013, 11:01 AM   #117
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Originally Posted by Shaden View Post
People got money back for not getting refrigerators, how hilariously ironic that you just proved the point people are trying to make.

And part of paying for a Monorail resort, is the monorail, not simply that its "deluxe". There are several different deluxes, some on and off the monorail.

If AKL decided to keep all the animals indoor for 2 weeks, would you say "well you are just paying for a deluxe, not for the animals" !?!?!?!?
Disney didn't have a substitute for the missing fridges. They have added more boats and buses to make up for the reduced monorail hours. Reduced not gone.
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Old 10-08-2013, 11:21 AM   #118
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When people spend as much money on a vacation as the deluxe resorts are , they have expectations of the company. One MAJOR expectation of these resorts is the convenience of the monorail transportation.

The failure to meet this expectation, which is clearly shared by most who use the deluxe resorts , is something Disney should avoid.

Monetary compensation will never happen, the alternate transportation is not likely going to be an equivalent replacement in most peoples eyes. Simple as that.

People are upset , rightly so, that their expectations were not met.

Should the company try a few other things to satisfy customer who are justly upset about this? YES!!

All this is basic customer service 101.
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Old 10-08-2013, 11:23 AM   #119
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I called a person who is a front desk manager there that I have known over the years. They confirmed when the monorail will be down. They said it might be up an hour here or there but doubtful and don't depend on it. I asked them why didn't anyone there bother to tell people this as soon as it was learned. They said it should have been done but upper management felt a letter to guest staying there at the time was sufficient. The manager agreed it was a lousy thing to do to future guests affected by it but pretty sure there will be launches capable of taking ECVs to the MK.
Thanks for this report. Did your contact confirm the "two week" estimated timeframe between 10/6 and 10/20-ish?
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Old 10-08-2013, 11:55 AM   #120
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Originally Posted by Shaden

You are seeing the general bent of Disney apologists here, they will put their back against the wall and defend Disney at all costs, often (though certainly not all of them) include mean and spiteful comments toward people who complain about anything. And while there certainly are cases where people complain too easily, you will see these people defend just about anything Disney does. Of course, if it were someone other then Disney, they might not be so forgiving.

Then there is the second category of defenders, the people who will call you out for any complaints they simply don't agree with. I mean, you can see it in the thread stuff like "well I don't book the Monorail resorts just for the monorail, so YOU have nothing to complain about" ... etc etc... Of course, when something THEY want or find central to their vacation is down, they will be the first ones to light up the boards with complaints.
Sadly, this
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