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Old 09-28-2013, 05:14 PM   #1
SueM in MN
It's like combining the teacups with a roller coaster

 
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Arrow WDW -Disability Access Service (DAS) Post 1 updated 4/25/14 - stamps at attractions

WDW- Disability Access Service (DAS) FAQs
The DAS program was rolled out at all WDW and California Disney parks on October 9, 2013.
This thread is going to be about Walt Disney World questions and information, not debate on the new system.
Please try to keep questions on the new program on this thread so people are not needing to read or respond on a bunch of different threads.
Because this is a very 'hot button' item, there will be some guidelines for discussion that need to be followed to avoid this thread moving down the same path as others on the DAS.

1) Follow the Disboards posting guidelines
No sarcasm, no personal attacks, no name-calling. In other words, play nice. As Thumper's mom said, "If you don't have something nice to say...don't say nothing at all."

2) Be respectful of others. Many people are afraid of the unknown and are feeling very vulnerable right now. People have different disabilities/needs and different comfort levels about their disabilities. Because this is a new & unfamiliar way of doing things, people are concerned.

3) No debates:
  • about whether Disney is right or wrong
  • about whether a change was needed
  • about asking for a doctor's letter or proof of disability
  • about any particular disability being worse/more disabled/truly disabled/more in need of accommodation.
4) No posting of links to blogs, other forums, quotes from other forums or petitions - We want this to be a helpful thread, not a list of people who are panicked and not willing to give the new program a try. If you want to share those, send them by Private Message or email to your friends. If you are unsure about whether such a quote or post from another source would be helpful to the thread, please send it to the moderators.

Post 1 is DAS FAQs. It will be updated as more information comes out. If you have a question - check here first. Chances are good your answer is in post #1

Post 2 is Guidelines for discussion, FAQs about the change and other information

Post 3 and 4 are going to be a collection of suggestions or things people feel have been helpful as they navigate the new system.


Walt Disney World - Disability Access Service Cards (DAS) FAQs
The information that follows is not 'official', but is as complete, up to date and accurate as possible.
Some is from documents already released by Disney and some from personal conversations with reliable sources. The Moderators are not employed by Disney and make no claims to be speaking for Disney.

items that are rumor will be labeled as rumor. Anything not labeled as rumor has been confirmed to be accurate, at least at the time of the last update. Disney can always change things, but we will try to keep the information as current as possible.

What is the Disability Access Service (DAS)?
This is Disney's new way of providing assistance to guests with disabilities that prevent them from waiting in a traditional line environment because of their disability.
The quick overview:
  • Guests with a disability that prevents them from waiting in a traditional line environment will receive a DAS card with their photo on it.
  • Person the DAS was issued to must actually be going on the attraction in order to use the DAS. It can't be used for the group to shorten their wait on attractions the DAS holder chooses not to or can't ride.
  • Using the DAS card, the guest will be able to get a return time, based on the current wait time. That will allow the guest to wait in a place of their choice.
  • It will work much like a Fastpass. (We are going to call the DAS return times Return Times to help differentiate them from Fastpass (FP) and Fastpass + (FP+)
  • DAS can be used in addition to using Disney's Fastpass Service, so guests will be able to get a DAS Return Time and Fastpasses.
    Fastpass + began at WDW and took the place of the older Fastpass program. Guests with disabilities can also use Fastpass +
    DAS is meant to be used together with Fastpass Plus and using them together will give the most flexibility.
Can I write ahead of time and get a DAS card? Where do I request one?
No, you can't write or call ahead to get one.
  • If you have specific questions about the DAS program, you can email Disney at disability.services@disneyparks.com
  • not available at Downtown Disney, water parks or resorts
  • issued at Guest Relations at Theme Parks (see below for locations)
    - DAS card issued at one park is valid at any other Theme Park; do not need one for each park
    - DAS card is only used at Theme Park attractions; not used at Water Parks, buses, restaurants or parking
Where can I find Guest Relations at WDW?
Guest Relations locations inside and outside of the park are open during park hours.
You do need to go thru the security bag checkpoint to get to the outside of the park Guest Relations, but you don't need to actually enter the park. Once you are actually in the park area, look for Guest Relations in the 'wall' of the buildings that make up the outside wall of the park.

BE AWARE: There is no guarantee that a DAS can be issued at park Guest Relations outside of the parks. If it is busy, they try to send as many people as possible to Guest Relations inside of the park.*
Many people visiting the outside of the park location have ticket issues, which need to be resolved before they can enter the park. Those kinds of issues can be very time consuming.
So, if it's busy, they may limit the outside Guest Relations to only/primarily deal with ticket problems.
MK
Outside of the park Guest Relations is to the right when you face the front of the park after you go thru the bag check point.
Inside of the park Guest Relations is on the left in City Hall after you pass under the train station.
Epcot
Outside of the park Guest Relations is almost straight across from the monorail exit, on the right side of the park entrance. Bag check is closer to the left side of the park entrance; after going thru bag check, go right past the ticket booths and you will find it.
Inside of the park Guest Relations is to the left, after you pass Spaceship Earth.
There is also a Guest Relations booth at the International Gateway. First reports said they may NOT be issuing DAS cards there, but people have posted they did get one there.
DHS and AK
Outside of the park Guest Relations is to the left as you face the park entrance.
Inside the park Guest Relations is also to the left, soon after you pass thru to actually enter the park.
How do I request a DAS?
  • person the DAS card is being requested for needs to be present, even if they can't talk
    - you will be asked about your/the person's needs related to disability, not your diagnosis
    - you may be asked "why are you requesting it?" - this does not mean they are asking what your disability is; they want to know what your needs are.
    - For example, diabetes, autism and fibromylagia are not disabilities - they (like Cerebral Palsy, that is one of the conditions my DD has) are conditions that can cause a disability.
    Not everyone with a condition has a disability. So, your task will be to explain how your conditions affect you in a way that causes a need for accommodations IN LINES.
    - different people with the same diagnosis can have very different needs
    - no proof or doctor's note is needed, and CMs have been instructed they will not be looked at
    - explain your needs clearly, calmly and concisely.
    - include details the CMs will need, but don't include details that are not pertinent to waiting or accessing attractions.
    *posters, please do not post exactly what you said to get a DAS - people need to explain their own needs.
  • there will not be any different stamps like GACs had; the person will either be issued a DAS card or not
  • Guest (responsible person if guest is not able to sign) must sign terms and conditions on the DAS card which says they
    - agree they understand how the program works
    - agree to not abuse the DAS
    - agree they will not use it for commercial gain (like leading tours) or give it to someone else
    - DAS can be revoked if this contract is breached
How many people will the DAS be issued for?
  • DAS will usually be issued for up to 6 (5 plus the person with a disability)
    - Guest Relations will be able to make exceptions on a case by case basis, but will not be able to issue a DAS for more than 10.
    - for example, 7 for a family of 2 adults and 5 children; 7 for family of 2 parents, 3 children, Grandma and Grandpa. (This was done for GACs on a case by case, exception basis)
    - If a DAS is issued for more than 6, all members of the group must be present at the time the DAS is issued
    - issuing a DAS for more than 6 also requires a supervisor to approve
What does the DAS card look like?
  • front of the card will have a photo of the person the DAS is issued to, their name, date, location issued and number of guests in the party
  • front will also have a list of terms and conditions.
  • back of card will have spaces for writing Return Times.
  • the card will be printed in Guest Relations and all the above information will be printed on the card
  • DAS card is about 5x 7 inches, but can be folded to be slightly larger than the GAC card, which was 3.5 inches by 5 inches.
What about the photo? Why are they taking a photo? Do I have to have one?
  • the photo is taken with an iPad at Guest Relations and takes only a few seconds to take
  • the reason for the photo is so they can make sure the person using the DAS is the person it was issued to
  • if a person refuses to have their photo taken:
    - the guest may have to show photo ID when getting the DAS and when using it
    - the DAS may be valid for only one day
    - a parent or guardian may have their picture taken instead, BUT the person whose picture is on the card must always be present to use it
How long will the DAS be issued for?
  • DAS card will be issued for length of stay up to 14 days, depending on the guest's ticket entitlement/length of stay
    - the system is set up to allow for no more then 14 days, so the card can't be made valid for longer than that, except for guests with Annual Passes.
    - 'proofs' given as an example included a resort key or something else showing dates for a stay; valid multiday park ticket
    - guests with Annual Passes may have DAS validated for up to 60 days
    - once all the Return Time spaces are filled, a new card will be needed, even if the old one is not expired.
  • Getting a replacement card reprinted will take less time than getting the original card (QR code on the card will allow the information to be read and a replacement to be printed quickly).
Where will I get a Return Time?
  • DAS is for the use of the person it was issued to and can't be used for attractions they will not be going on/experiencing
  • Guest using a DAS will get a Return Time for the attraction they want to visit, based on the current wait time
  • Return times will be for the current wait time minus 10-15 minutes.
  • the CM will write the attraction name, current time, current wait and the Return Time on the card. A stamp will be used for each entry to prevent guests from writing in times.themselves.
  • At WDW, guests go the the attraction to obtain a return time
    - kiosk or podium at Fastpass + area
  • the DAS holder (person whose name and picture is on the DAS does NOT have to be present to obtain a return time.
    - would allow another member of the group to get a Return Time while the DAS holder is resting or doing something else.
    - would allow the DAS holder to not approach the attraction until they will actually get in line
How will the DAS work?
  • Only 1 (one) Return Time can be written on the DAS at a time, which puts the DAS holder into a virtual 'standby queue'.
    - Just like a guest actually standing in a standby queue, the DAS holder can't be in multiple standby queues at the same time.
    - Just like a guest actually standing in a standby queue, the DAS holder can also get Fastpasses using the Fastpass Plus System.
  • Once the Return Time has arrived, the DAS holder and their group go to the attraction to redeem the Return Time
  • just like Fastpass, you won't be able to come earlier than the Return Time
  • the CM at the return point will direct you to the Fastpass Return line or to an alternate entry, depending on the attraction
  • CM will check the Return Time, look at picture on the DAS card and confirm that the DAS holder is going to ride/experience the attraction
    - the first CM at the ride entrance will check the return time and check that the DAS is valid
    - the CM at the Fastpass collection point will check the photograph to make sure the DAS holder is actually riding and will usually cross off the Return Time on the card
    In some cases, the first CM will cross off the Return Time and the second CM will check it.
  • the Return Time will remain active until it is used (you won't lose your spot if late)
  • When a Return Time has been redeemed, it is crossed off and is no longer active.
    - crossing off a Return Time also voids or cancels it and is the same as getting out of line
    - when a DAS Holder has no active Return Times to redeem, they can get a new Return TIme
    - a DAS holder can choose to cancel a DAS Return Time by crossing it off
  • If an attraction is broken or not in operation, there is no current standby time and the DAS holder will not be able to get a Return Time.
  • UNCONFIRMED RUMOR, PROBABLY TRUE: If the DAS holder returns to an attraction and it is broken or not operating:
    - a Fastpass to come back later will be given
    - the DAS Return Time will be cleared, allowing the DAS holder to get another Return TIme
  • DAS holders will not be able to use DAS for Celebrity Autographs or most Character Meet & Greets (this is consistent with the way GACs worked)
  • DAS holders will be able to get Return Times for Character Meet & Greets that have Fastpass or Fastpass Plus
I had specific stamps on my GAC. How will they handle those?
  • There will no longer be any stamps; guests with disabilities will either get a DAS or not
  • Attraction based procedures and accommodations will be set up to handle guests who previously used stamps
  • Guests needing assistance for visual or audio concerns will need to communicate their need to the attraction host
  • Attraction CMs are receiving training on the DAS system and how to accommodate guests at their attraction.
I have a wheelchair, rollator, walker or ECV. Will I need a DAS card?
  • If your only needs are mobility related, no you would not.
  • Majority of mobility device users will not have other needs and would not receive a DAS card
    - Cast Members (CMs) can see the mobility device and will direct you to the correct place.
    - Guidemap for Guests with disabilities available for each park lists the 'Mobility Entrance' for each attraction
    - MK and Epcot are older parks and has a few attractions that are not accessible thru the main (Standby) line.
    - Animal Kingdom and the Studio were built with mostly Mainstream (accessible) lines and guests whose only needs are mobility based will use those Mainstream Lines.
  • Depending on attraction, guest may:
    - be waiting in the Mainstream queue
    - receive a return time at the attraction (NOT at a kiosk)
My child doesn't have a wheelchair, but needs to stay in the stroller. Is this allowed?
  • Strollers are not usually allowed inside buildings or in most queues, but can be if needed because of disability.
    - may be helpful to create a 'safe haven' for a child with cognitive/sensory disabilities or autism
    - may be needed by children with disabilities that affect muscle tone or stamina
  • Sticker tag will be placed on the stroller to show it is being used as a wheelchair.
    - park rental strollers would need a new sticker each day
    - personal strollers are usually tagged for the length of stay.
  • If the only needs are mobility related, the child will not need a DAS; they will just need the sticker.
    - If only for mobility related needs, the guest would follow the information above for guests using wheelchairs.
    - if the child has additional needs besides using the stroller as a wheelchair, they would need a DAS card.
  • With a 'stroller as a wheelchair', you will be able to:
    - take the stroller in all lines and buildings, even if strollers are not usually allowed
    - use wheelchair entrances.
    - use the stroller until boarding. The child may need to be removed to board a ride, but you can leave the stroller at the boarding area. You won't need to fold it, but should take anything of value.
    - use the stroller in shows and sit in the wheelchair seating areas. The child may need to get out of the stroller and sit on an adult's lap if the stroller seat is too low. Most shows have limited numbers of wheelchair spots, so wheelchair spots are sometimes filled before other seats are filled.
    - use wheelchair areas for parades. Wheelchairs and strollers are usually parked very close together across the front of the viewing area. If your child needs to be away from others, this may not work for you, or you may need to park behind the front row to get more space. Areas sometimes fill quickly, so arrive early.

What about Children on Make-a-Wish, Give Kids the World or other Wish type trips? Will they use DAS too?
No.
Children on Wish Trips will be issued a separate lanyard and card that will provide the accommodations they need. Their lanyard will have some identification and date information.
Nothing will change for them on how they access attractions, only on what they will use.


STILL UNDER CONSTRUCTION.
MORE TO COME.............................
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Be a rainbow in someone else's cloud. Dr. Maya Angelou
trip report link in Memory of eternaldisneyfan, who lived these words: Some people are always grumbling because roses have thorns. I am thankful that thorns have roses. Alphonse Karr

Last edited by SueM in MN; 04-26-2014 at 01:26 AM.
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Old 09-28-2013, 11:12 PM   #2
SueM in MN
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Guidelines for Discussion, history and other things

This forum is a place of support and help, a positive environment.
Discussions on different forums, websites, Facebook, boards, blogs all over the internet have had a hard time remaining positive and many have had to close because of the types of comments.
Because this can be a 'hot button' item to discuss, we are setting some guidelines for discussion on this thread.

1) Follow the Disboards rules found here: http://www.wdwinfo.com/guidelines.htm
No sarcasm, no personal attacks, no name-calling. In other words, play nice. As Thumper's mom said, "If you don't have something nice to say, don't say nothing at all."

2) Be respectful of others. Many people are afraid of the unknown and are feeling very vulnerable right now. People have different disabilities and needs; no one can know someone else's needs

3) No debates:
  • about whether Disney is right or wrong
  • about whether a change was needed
  • about asking for a doctor's letter or proof of disability
  • about any particular disability being worse/more disabled/truly disabled/more in need of accommodation.

4) No posting of links to blogs or petitions. If you want to share them, share them by Private Message

The information that follows is not 'official', but is as complete, up to date and accurate as possible. The Moderators are not employed by Disney and make no claims to be speaking for Disney.

The current changes may seem scary, but to me, this is all deja vue.
In 2004, when Disneyland was changing from the Special Assistance Pass to the Guest Assistance Card, the same thing happened.
People wrote articles saying they could not possibly go to Disneyland if the Special Assistance Card went away. There were not as many blogs, but there were discussion boards and petitions begging Disney not to get rid of the Special Assistance Pass and replace it with the Guest Assistance Card.
The reasons for the change then were the same as now - abuse by non-disabled guests and lines for guests with disabilities sometimes longer than regular lines.
2004 article that sounds very familiar to now: http://articles.latimes.com/2004/jul.../me-disabled19

Although the abuse has been in the news recently, Disney has been looking at the problems with use of the Guest Assistance Cards for a long time.

The population is aging and there are more people going to Disney parks with disabilities all the time. They simply could not continue to accommodate them all under the way the Guest Assistance Card was working.
This article explains it very well.
http://www.themeparkinsider.com/flume/201309/3695/
And this picture shows what can happen when a line gets overloaded with guests with special needs.


This is the handicapped line for Small World. Most lines handle guests with mobility devices thru the regular line, but some, like Small World, have a handicapped entrance because the regular line is not accessible.
All the people you can see in the photo are in the handicapped line and their wait will probably is about one hour. The actual entrance of the handicapped line is in in front of the man and woman wearing orange shirts. To their right, you can see someone trying to get out - just behind her is the main ride exit.
The 'regular' entrance is the the left of the picture, where you can see some signs.
This is a picture from the front of the ride at the same time.

You can see the 25 minute wait posted and see how widely spaced people are in the regular line.
This is one of the things that Disney is trying to correct with the new program.


STILL UNDER CONSTRUCTION ..........
MORE TO COME>>>>>>>>>
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Life is what happens to you when you're busy making other plans......John Lennon
Be a rainbow in someone else's cloud. Dr. Maya Angelou
trip report link in Memory of eternaldisneyfan, who lived these words: Some people are always grumbling because roses have thorns. I am thankful that thorns have roses. Alphonse Karr

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Old 09-28-2013, 11:15 PM   #3
SueM in MN
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Suggestions or things people feel have been helpful as they navigate the new system

This post is going to be a collection of suggestions or things people felt have been/would be helpful for navigating the new system.
I will add things to this post and post 4 (planning for expansion) from suggestions made on this thread.

1) My Disney Experience - a smart phone app from the Disney company that has maps, information about attractions, wait times
An internet connection is needed to use some features, like the wait times and interactive maps. Disney has recently added wi-fi in all the WDW parks.
Available in the iTunes app store, Google Play app store and Amazon app stores
Link to WDW version on the Disney website: https://disneyworld.disney.go.com/pl...e/mobile-apps/

2) Coming soon - Guide for Guests with Cognitive Disabilities
There will be a WDW version and a Disneyland version.
These are booklets being developed by Disney with information that should be especially helpful for people visiting with cognitive or neurologic disabilities. They will be available as a printed copy at the parks and as an electronic version on the Disney World/Disneyland websites.
Helpful information about attractions will include:
- duration of attraction
- sensory information about attractions (sights, smells, sounds)

These sound like they will be an awesome resource
I will share more about this as I get more information.


MORE TO COME..........
CONSTRUCTION BY YOU AS YOU ADD SUGGESTIONS TO THIS THREAD>>>>>
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Spaceship Earth: We are all passengers together.
Life is what happens to you when you're busy making other plans......John Lennon
Be a rainbow in someone else's cloud. Dr. Maya Angelou
trip report link in Memory of eternaldisneyfan, who lived these words: Some people are always grumbling because roses have thorns. I am thankful that thorns have roses. Alphonse Karr

Last edited by SueM in MN; 09-29-2013 at 02:45 PM.
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Old 09-28-2013, 11:16 PM   #4
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More Suggestions.......

Suggestions and Tips
  • If you have a smartphone or tablet, download Disney wait times apps. Rumor is that CMs will be using "My Disney Experience" app for WDW. It cannot hurt to have other wait time apps on your phone, especially as they all have different capabilities (menus, etc). Apparently you cannot get the ride times for the "My Disney Experience" until you are in the park, so you must have your GPS enabled. Having the other wait times apps will give you an idea of what to expect before you even get to the parks. Having this will keep you from going all the way to a ride only to find out it is down, or that the wait time is too long for you. This should help people plan, and take away a little of the unknown from your day.
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Spaceship Earth: We are all passengers together.
Life is what happens to you when you're busy making other plans......John Lennon
Be a rainbow in someone else's cloud. Dr. Maya Angelou
trip report link in Memory of eternaldisneyfan, who lived these words: Some people are always grumbling because roses have thorns. I am thankful that thorns have roses. Alphonse Karr

Last edited by KPeveler; 10-03-2013 at 01:09 AM.
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Old 09-29-2013, 08:50 AM   #5
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DAS card and non line related issue?

The GAC has allowed us to be seated in the handicapped section of shows and the Philharmagic. Any idea how the new DAS would work for that?
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Old 09-29-2013, 10:13 AM   #6
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My wife and I have the same question. My guess is that we'll find out when the program is officially announced. With all the focus on the controversial aspects of the new program information about the needs of other disabilities hasn't been leaked yet.

Logic says that disability-appropriate seating will remain. With all Disneys efforts to be fair to all, not accommodating the visually impaired would be counter to that.
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Old 09-29-2013, 10:36 AM   #7
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I am moving the recent posts asking questions about DAS to this thread and opening the thread for discussion.

Keep checking - posts 1-4 will be updated.
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Spaceship Earth: We are all passengers together.
Life is what happens to you when you're busy making other plans......John Lennon
Be a rainbow in someone else's cloud. Dr. Maya Angelou
trip report link in Memory of eternaldisneyfan, who lived these words: Some people are always grumbling because roses have thorns. I am thankful that thorns have roses. Alphonse Karr

Last edited by SueM in MN; 09-29-2013 at 10:49 AM.
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Old 09-29-2013, 11:21 AM   #8
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What about families with multiple disabled persons

I haven't really seen anything about this mentioned anywhere. My family of 5 has 4 people who could qualify for disabled assistance. The last time we went, summer of 2012, we had 2 GACs. I asked for one for each of my boys, but the guest assistance CM told me to just use the same card for both. I know that isn't the way it should be, but after going back and forth several times I gave up.

Realistically we need 3. My father needs one, as sometimes he and my mother do go off on their own. I also need one for each of my boys. There are certain attractions that one or the other will not ride. For example, the younger one loves Dinosaur, but most of the time, the older one will not go on it. I don't get one for myself because I don't go on anything without at least one of the boys.

The needs are essentially the same for all three. Basically we can't stand in overly long lines for different reasons, several of us also have issues with the sun. We cannot go at less crowded times of year because I work for the school system. Myself and ds 12 have fibromyalgia, ds 15 is autistic, and my father has multiple issues including mobility, anxiety, claustrophobia etc. My father is in an ECV and ds 12 is in a manual wheelchair. We only get so many hours in a park before we have to go back to the room and rest.

I admit that I don't like change. I liked the old system, and the new one terrifies me. I keep telling myself to just give it a chance and see what happens. We have a trip scheduled for Christmas time of this year. We will be staying at SOG. We are planning 3 days at Universal, 2 days at Seaworld, and 6 at WDW. Universal and Seaworld are extra challenging because we can't easily go back to the room for a few hours.

Does anybody know how they are planning to handle families with multiple disabled persons? Will we be able to get 3 DAS cards? If not, what do you do when you have multiple people with issues?
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Old 09-29-2013, 11:31 AM   #9
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Quote:
Originally Posted by SueM in MN View Post
[b]T
Helpful information about attractions will include:
- duration of attraction
- sensory information about attractions (sights, smells, sounds)
This sounds very much like the information in Passporter's Walt Disney World for Special Needs. This book really helped us when we first starting vacationing at Disney. (Hope I can write the name of the book, if not please delete the post)
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Old 09-29-2013, 11:38 AM   #10
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Quote:
Originally Posted by Splashboat View Post
This sounds very much like the information in Passporter's Walt Disney World for Special Needs. This book really helped us when we first starting vacationing at Disney. (Hope I can write the name of the book, if not please delete the post)
No, that's fine.
I was one of the reviewers on the original book.

It has a lot of good info, but some people find it very intimidating because of the length.
The Disney information will be shorter, but very helpful.
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Old 09-29-2013, 11:41 AM   #11
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Quote:
Originally Posted by emeraldmom View Post
I haven't really seen anything about this mentioned anywhere. My family of 5 has 4 people who could qualify for disabled assistance. The last time we went, summer of 2012, we had 2 GACs. I asked for one for each of my boys, but the guest assistance CM told me to just use the same card for both. I know that isn't the way it should be, but after going back and forth several times I gave up.

Realistically we need 3. My father needs one, as sometimes he and my mother do go off on their own. I also need one for each of my boys. There are certain attractions that one or the other will not ride. For example, the younger one loves Dinosaur, but most of the time, the older one will not go on it. I don't get one for myself because I don't go on anything without at least one of the boys.

The needs are essentially the same for all three. Basically we can't stand in overly long lines for different reasons, several of us also have issues with the sun. We cannot go at less crowded times of year because I work for the school system. Myself and ds 12 have fibromyalgia, ds 15 is autistic, and my father has multiple issues including mobility, anxiety, claustrophobia etc. My father is in an ECV and ds 12 is in a manual wheelchair. We only get so many hours in a park before we have to go back to the room and rest.

I admit that I don't like change. I liked the old system, and the new one terrifies me. I keep telling myself to just give it a chance and see what happens. We have a trip scheduled for Christmas time of this year. We will be staying at SOG. We are planning 3 days at Universal, 2 days at Seaworld, and 6 at WDW. Universal and Seaworld are extra challenging because we can't easily go back to the room for a few hours.

Does anybody know how they are planning to handle families with multiple disabled persons? Will we be able to get 3 DAS cards? If not, what do you do when you have multiple people with issues?
If you are going on the same attraction at the same time, I believe you will be issued a return time that would cover the group. If you are going on separate attractions at the same time, then at least one person in each group would have to have a DAS to get the return time.

Most of the information out there is for Disneyland, but I believe one part stated that guests in wheelchairs and ECVs will be directed to the mainstream line, if it is accessible. For those with other issues, wait times will be based on the current wait time, as accessed by a CM.
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Old 09-29-2013, 12:14 PM   #12
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Quote:
Originally Posted by Schmeck View Post
If you are going on the same attraction at the same time, I believe you will be issued a return time that would cover the group. If you are going on separate attractions at the same time, then at least one person in each group would have to have a DAS to get the return time.

Most of the information out there is for Disneyland, but I believe one part stated that guests in wheelchairs and ECVs will be directed to the mainstream line, if it is accessible. For those with other issues, wait times will be based on the current wait time, as accessed by a CM.
I have information about both.
DL and WDW are basically the same process.
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Old 09-29-2013, 01:58 PM   #13
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I am also waiting to see how they handle non "wait time" related problems.

My mom while slow and needing more rest stops is fine to walk in normal circumstances on level surfaces, or even slight inclines. Her only problem is steps. She has problems maintaining her knee while walking up or down steps.

I had figured to ask for a GAC so that she could bypass the bridge in TSM and could sit at entrance level of the shows like Indiana Jones/Fantasmic,etc. (not sure what else has steps in DHS and Epcot but I know it's only a few that are not mainstreamed)

I don't need shorter waits(already reserved my FP+) or alternative waiting (standing in line is not an issue as long as she can lean occasionally in longer queues), I just need to by pass the stairs.
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Old 09-29-2013, 02:25 PM   #14
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Quote:
Originally Posted by bookgirl
I am also waiting to see how they handle non "wait time" related problems.

My mom while slow and needing more rest stops is fine to walk in normal circumstances on level surfaces, or even slight inclines. Her only problem is steps. She has problems maintaining her knee while walking up or down steps.

I had figured to ask for a GAC so that she could bypass the bridge in TSM and could sit at entrance level of the shows like Indiana Jones/Fantasmic,etc. (not sure what else has steps in DHS and Epcot but I know it's only a few that are not mainstreamed)

I don't need shorter waits(already reserved my FP+) or alternative waiting (standing in line is not an issue as long as she can lean occasionally in longer queues), I just need to by pass the stairs.
I have other issues that a wheelchair will not help with, but I also have issues with stairs and turnstiles and I am trying to find out how that will be handled. This is a much bigger issue at Disneyland than Disney World, but it's still an issue.
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Old 09-29-2013, 03:16 PM   #15
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I'm still writing post one, but am adding what I know for these questions.
Quote:
Originally Posted by 3DisneyBuggs View Post
The GAC has allowed us to be seated in the handicapped section of shows and the Philharmagic. Any idea how the new DAS would work for that?
If you are issued a DAS, it would put you in the same place as when you were using the GAC.

If you are not using DAS, what was the accommodation you got with the GAC?
Was it the waiting space at Philharmagic that you needed or what was it about the handicapped section of shows that you needed?
Quote:
Originally Posted by emeraldmom View Post
I haven't really seen anything about this mentioned anywhere. My family of 5 has 4 people who could qualify for disabled assistance. The last time we went, summer of 2012, we had 2 GACs. I asked for one for each of my boys, but the guest assistance CM told me to just use the same card for both. I know that isn't the way it should be, but after going back and forth several times I gave up.

Realistically we need 3. My father needs one, as sometimes he and my mother do go off on their own. I also need one for each of my boys. There are certain attractions that one or the other will not ride. For example, the younger one loves Dinosaur, but most of the time, the older one will not go on it. I don't get one for myself because I don't go on anything without at least one of the boys.

The needs are essentially the same for all three. Basically we can't stand in overly long lines for different reasons, several of us also have issues with the sun. We cannot go at less crowded times of year because I work for the school system. Myself and ds 12 have fibromyalgia, ds 15 is autistic, and my father has multiple issues including mobility, anxiety, claustrophobia etc. My father is in an ECV and ds 12 is in a manual wheelchair. We only get so many hours in a park before we have to go back to the room and rest.

I admit that I don't like change. I liked the old system, and the new one terrifies me. I keep telling myself to just give it a chance and see what happens. We have a trip scheduled for Christmas time of this year. We will be staying at SOG. We are planning 3 days at Universal, 2 days at Seaworld, and 6 at WDW. Universal and Seaworld are extra challenging because we can't easily go back to the room for a few hours.

Does anybody know how they are planning to handle families with multiple disabled persons? Will we be able to get 3 DAS cards? If not, what do you do when you have multiple people with issues?
They will ask you to explain each person's needs (for example, autism and fibromylagia are not disabilities - they (like Cerebral Palsy, that is one of the conditions my DD has) are conditions that can cause a disability.
Not everyone with a condition has a disability. So, your task will be to explain how your conditions affect you in a way that causes a need for accommodation.

They will likely give more scrutiny to people asking to use DAS for more than one person in their group (so, be prepared that you will get more questions about your needs).
The reason for the extra scrutiny is there were people who were asking for GACs for more than one member of their group to bypass the normal 6 person limit for a GAC. There are also people who have written (blogs, etc) that they plan to say more than one member of their party needs to use DAS so that they can have more than one Return Time going at once.
Disney is aware that there can be people with more than one person with a disability in their group, so I'm sure they have considered that there are people who will be parties that have more than one person needing a DAS also. That would definitely be the exception rather than the rule, so don't necessarily expect it.
Plus, some people who had been given GACs may not qualify for a DAS.

Quote:
Originally Posted by bookgirl View Post
I am also waiting to see how they handle non "wait time" related problems.

My mom while slow and needing more rest stops is fine to walk in normal circumstances on level surfaces, or even slight inclines. Her only problem is steps. She has problems maintaining her knee while walking up or down steps.

I had figured to ask for a GAC so that she could bypass the bridge in TSM and could sit at entrance level of the shows like Indiana Jones/Fantasmic,etc. (not sure what else has steps in DHS and Epcot but I know it's only a few that are not mainstreamed)

I don't need shorter waits(already reserved my FP+) or alternative waiting (standing in line is not an issue as long as she can lean occasionally in longer queues), I just need to by pass the stairs.
That is a part that is not totally clear from the information we have - and may be something covered individually with the CMs at those shows. If the need is visible (cane, crutches, knee brace, etc the CMs could see that you need to bypass the stairs.

What is out there says it would fall under the heading of "Attraction Accommodations" , which is how they are handling things like front row seating for guests with visual disabilities. The attraction CMs are reportedly undergoing specific training for how to do those for their attraction.
Guest would need to explain what they need to the attraction host.

Alternate entries in the situation where the regular line is not accessible is a different situation and is handled differently (I am writing that up now for post 1)
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