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Old 09-26-2013, 06:49 PM   #1
livetocruise
Earning My Ears
 
Join Date: Jun 2013
Location: Holland, MI
Posts: 52

Missing TS credits leads to huge headache! MB problem?

We just got back from Disney today, wanted to share our experience at dinner last night.

We ate at San Angel Inn for our last dinner and were planning to use our last to TS credits. Waitress scanned our bands prior to serving to confirm we were on the DDP. Great food, awesome dessert, my favorite meal of the trip!

Then came time for the check. She brings us the first receipt, I write in the tip, and give it back. She brings the check back to the table and wants to confirm if we were charging this to our room. I said of course not, we were using our remaining TS credits, as the meal came to almost $80 for the 2 of us. She says we don't have any credits left. Ummm..problem!

I asked her to recheck and even gave her both KTTW cards to use. Nothing. TS credits = 0. I knew I had planned our meals perfectly and I knew we still had credits to use, I even had my receipt from our last TS meal that said 2 adult TS meals remaining. So where did they go?

She and the manager had both come to our table to try and figure this mess out and basically said we'll either charge this to your room or take your credit card and you can figure this out later. I said no way. I did not have an extra $80 laying around for this meal.

I ended up using the manager's phone to call Pop Century's Concierge to check our folio. The CM was dumber than a box of rocks, seriously. She proceeded to go through EACH meal credit we had used from day one including snacks and quick service. She FINALLY got to our table service meals and said we had used them at 1900 Park Fare, Mama Melrose, and Tutto Italia, which was all correct and should have equaled 6 credits. She eventually figured out that 1900 PF had charged us 4 credits....to which she said that some restaurants charge 2 TS credits for the meal a piece and PF was probably one of those restaurants....seriously? By this time I was seriously losing patience. After being put on hold for what felt like forever (probably 5 minutes), she comes back and says they replaced the credits. No explanation, just that they replaced them. I would not let her hang up until the meal was covered and the credits reappeared, which took another 5-10 minutes.

This whole scenario took up close to an hour to fix and by the end I was so irritated. I'm still not sure what the problem was. It sounds like 1900PF was charged twice, and the waitress there was having trouble with our MB, so maybe that caused it? But that doesn't explain why our most recent TS receipt still showed 2 credits remaining..

Just want to give everyone fair warning that are using MB to pay with meal credits. Be careful that it only charges once and watch your credit availability to avoid unnecessary stress.
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