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Old 08-31-2013, 05:29 PM   #31
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Originally Posted by Tiger View Post
And my husband, the fireman, says
Why do people post stuff like this?


And my wife the merchandise buyer/corporate credit recovery manager says it's only common sense not to use the fridges. It's being recalled for a reason.
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Old 08-31-2013, 07:53 PM   #32
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We had a 3 night stay at ASMo and 7 at POR. Non-working fridge at ASMo. I talked to the manager and he told me I needed "documentation" from Disney that they were giving refunds. Later, I spoke to another manager who gave me the credit within 5 min. To follow up, even later, I got a voicemail from the first manager saying that he noticed Lamar had given me a credit as a good will gesture and he would still like to see my documentation......really??? I ignored his call and enjoyed my $45.
Just a side note~I did bring a collapsable cooler but could never even get a buckets worth of ice from the ice machine, let alone a coolers worth.

Checked into POR and requested a fridge or a credit. Manager sent a fridge up. It didnt work but it had ice in it when it was brought in. We finally discovered that the outlet didn't work. It was much nicer having the fridge for late August!
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Old 08-31-2013, 10:16 PM   #33
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Quote:
Originally Posted by Babooagain

The room our friend had last week did not have a working fridge. If you just need it for milk you could bring a small collapsable cooler from home and just use ice to keep it cold. Then you would have both milk and more souvenier money!
Thank you, I already packed my cooler bag just in case.
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Old 08-31-2013, 10:23 PM   #34
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Quote:
Originally Posted by rammh
We had a 3 night stay at ASMo and 7 at POR. Non-working fridge at ASMo. I talked to the manager and he told me I needed "documentation" from Disney that they were giving refunds. Later, I spoke to another manager who gave me the credit within 5 min. To follow up, even later, I got a voicemail from the first manager saying that he noticed Lamar had given me a credit as a good will gesture and he would still like to see my documentation......really??? I ignored his call and enjoyed my $45.
Just a side note~I did bring a collapsable cooler but could never even get a buckets worth of ice from the ice machine, let alone a coolers worth.

Checked into POR and requested a fridge or a credit. Manager sent a fridge up. It didnt work but it had ice in it when it was brought in. We finally discovered that the outlet didn't work. It was much nicer having the fridge for late August!
Where would you even get "documentation" anyway? I'm glad you got you're refund.
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Old 08-31-2013, 10:41 PM   #35
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Quote:
Originally Posted by rammh View Post
We had a 3 night stay at ASMo and 7 at POR. Non-working fridge at ASMo. I talked to the manager and he told me I needed "documentation" from Disney that they were giving refunds. Later, I spoke to another manager who gave me the credit within 5 min. To follow up, even later, I got a voicemail from the first manager saying that he noticed Lamar had given me a credit as a good will gesture and he would still like to see my documentation......really??? I ignored his call and enjoyed my $45.
Just a side note~I did bring a collapsable cooler but could never even get a buckets worth of ice from the ice machine, let alone a coolers worth.

Checked into POR and requested a fridge or a credit. Manager sent a fridge up. It didnt work but it had ice in it when it was brought in. We finally discovered that the outlet didn't work. It was much nicer having the fridge for late August!
I would be most unhappy if someone demanded documentation! Do you remember the name of the problem manager I'll try to avoid him! How very annoying!
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Old 09-01-2013, 03:04 AM   #36
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I got a letter in the mail regarding the possible fridge issues too. But nothing in that letter mentioned a $15 credit if your room doesn't have one. How are you guys hearing about this? Where did Disney announce it?
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Old 09-01-2013, 07:19 AM   #37
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Smile

Disney has not announced this-they aren't going to offer it up, it is by word of mouth so far.We will be at POR in 3 days- will see if we have fridge.


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Old 09-01-2013, 07:36 AM   #38
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We just got done with 15 nights at pop and were told twice no credit sorry no fridge. Ah well it was still a wonderful holiday!!!
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Old 09-07-2013, 09:58 PM   #39
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Just checked into POP - requested a room with a "new" fridge. The room has one but does not work. I called the front desk and the CM said she wasn't aware of a credit but that she was "in the back" and I was welcome to stop by the front desk and ask about one.
For those of you have received a fridge credit, do I need to go by the front desk(rather than just call)?

Thanks!
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Old 09-07-2013, 10:03 PM   #40
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Originally Posted by HLAuburn View Post
Just checked into POP - requested a room with a "new" fridge. The room has one but does not work. I called the front desk and the CM said she wasn't aware of a credit but that she was "in the back" and I was welcome to stop by the front desk and ask about one.
For those of you have received a fridge credit, do I need to go by the front desk(rather than just call)?

Thanks!
You should definitely go to the front desk and ask.
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Old 09-07-2013, 10:05 PM   #41
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Quote:
Originally Posted by HLAuburn View Post
Just checked into POP - requested a room with a "new" fridge. The room has one but does not work. I called the front desk and the CM said she wasn't aware of a credit but that she was "in the back" and I was welcome to stop by the front desk and ask about one.
For those of you have received a fridge credit, do I need to go by the front desk(rather than just call)?

Thanks!
I stopped at the front desk and immediately received a credit.
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Old 09-07-2013, 11:12 PM   #42
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Quote:
Originally Posted by Disneylover99 View Post
You should definitely go to the front desk and ask.
Quote:
Originally Posted by wolf29 View Post
I stopped at the front desk and immediately received a credit.
Thanks! So what exactly should I say when I ask for it? "I read on the DISboards..." just sounds a little strange! any advice? Thanks again!
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Old 09-07-2013, 11:17 PM   #43
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Thanks! So what exactly should I say when I ask for it? "I read on the DISboards..." just sounds a little strange! any advice? Thanks again!
"Since a refrigerator was listed as an amenity, would I be eligible for a credit?"
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Old 09-07-2013, 11:22 PM   #44
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Quote:
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"Since a refrigerator was listed as an amenity, would I be eligible for a credit?"
Perfect...thanks. Ill definitely give it a try in the morning. All they can say is no, right!?
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Old 09-07-2013, 11:32 PM   #45
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Quote:
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"Since a refrigerator was listed as an amenity, would I be eligible for a credit?"
I would just change the last part.

"Since a refrigerator was listed as an amenity, I would like to receive a credit".

I was told no at first when I asked too nicely. If you are still told no, but you feel strongly about receiving the credit, then ask to speak to a manager.
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