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Old 08-17-2013, 11:46 AM   #11

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Join Date: Jan 2002
Location: South Florida & Motown
Posts: 10,784

Originally Posted by tjkraz View Post
It's not "commission" per se, but there are sales expectations for every staff member.

They do receive a fixed salary. However, those who cannot meet expectations do not last long. Those who exceed expectations are eligible for bonuses and other rewards which accompany good performance.

Disney trains staff members but they cannot oversee every sale. Some DVC reps come from other sales positions--some selling other timeshares--and bring habits which are not necessarily in line with Disney philosophy.

Fortunately, your experience is reflective of a single DVC sales guide--not the philosophy Disney tries to instill in its employees.

If you want to have a positive impact on the situation, I would recommend speaking with a DVC sales manager. Briefly explain your interaction and how you were put-off by the Guide's actions. The manager can use that information to determine if additional training is necessary or perhaps--combined with feedback from others--determine that the individual is not a good fit for the organization. And they can also assign you to someone who is a better match for your own needs.

Good luck.

Yes, I agree with reporting him. This is not the way DVC should be sold! Ours was NO pressure, but we did buy 17 years ago.
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