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Old 08-07-2013, 11:50 AM   #16
Lostboy32
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Quote:
Originally Posted by Sandisw View Post
Wow...I am always asked for the last 4 of my SS when I call MS...if the contract is loaded, you should be able to see it in your online account which would would have the member number there..
Yeah they asked me for the last 4 of my SS# also but its not associated with the account so its useless. I guess I can try and contact my seller... but i dont have any of their information, I could try adding a password via fax OR I can try and be patient and wait for the paper work from the mouse...
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Old 08-07-2013, 03:37 PM   #17
Sandisw
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Originally Posted by Lostboy32 View Post

Yeah they asked me for the last 4 of my SS# also but its not associated with the account so its useless. I guess I can try and contact my seller... but i dont have any of their information, I could try adding a password via fax OR I can try and be patient and wait for the paper work from the mouse...
Got it...missed the part that they don't have that for you...
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Old 08-07-2013, 04:18 PM   #18
Lostboy32
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NOTHING in the mail today
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Old 08-07-2013, 10:43 PM   #19
JWG
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Our contract, deed recorded with Orange County on 7/24, was added to our membership yesterday (8/6), but still no points loaded.
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Old 08-08-2013, 02:44 PM   #20
Lostboy32
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IM IN! No points are loaded but im IN and I have my member #!!!

Got it over the phone in a kind of round about way. I called up MA and instead of asking for my member number I asked if they could please help me set up my online account.... The MA was really sweet and helpful. She verified my name and full mailing address, gave me an club ID # (this is totally different then your member ID #) and an activation code. Walked me thru set up. Once I was in the account my member # popped up....

No points but im IN!!!!!!
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Old 08-08-2013, 04:23 PM   #21
Lostboy32
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Two hour later my points showed up!!!
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Old 08-08-2013, 08:56 PM   #22
JWG
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Originally Posted by Lostboy32 View Post
Two hour later my points showed up!!!
Do they load points on certain days? Our contract was entered on Tuesday (13 days after it posted to the Orange County Comptroller site) and our points also loaded today, two days later.

We weren't in a huge hurry, no points until 8/2014, but glad to actually see the points.
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Old 08-11-2013, 01:58 PM   #23
guppy1013
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Quote:
Originally Posted by Lostboy32 View Post
IM IN! No points are loaded but im IN and I have my member #!!!

Got it over the phone in a kind of round about way. I called up MA and instead of asking for my member number I asked if they could please help me set up my online account.... The MA was really sweet and helpful. She verified my name and full mailing address, gave me an club ID # (this is totally different then your member ID #) and an activation code. Walked me thru set up. Once I was in the account my member # popped up....

No points but im IN!!!!!!
I tried this back door approach on Friday. Not in the system yet. Booooooo
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July 2014: VGF/BWV split stay
Jan. 2014: AKL-KV- 1st DVC stay
2013- Purchase DVC
Dec. 2012: Swan- 1st family trip!; Dec. 2006: Dolphin; Feb. 2003: WL/ BWV; Feb. 2001: All Star Music

Many previous trips prior to meeting each other!
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Old 08-12-2013, 07:50 PM   #24
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Originally Posted by JWG View Post
Do they load points on certain days? Our contract was entered on Tuesday (13 days after it posted to the Orange County Comptroller site) and our points also loaded today, two days later.

We weren't in a huge hurry, no points until 8/2014, but glad to actually see the points.
I'm glad I read this I keep checking my online account since our contract was posted on the OCC website on 8/1 and nothing yet. Hopefully by the end of the week! I have 4 nights booked for Feb need another 4 nights and wanted to use the banked 2012 points that are coming with the contract.
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Old 08-13-2013, 10:41 AM   #25
kgeary
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Quote:
Originally Posted by Lostboy32 View Post
IM IN! No points are loaded but im IN and I have my member #!!!

Got it over the phone in a kind of round about way. I called up MA and instead of asking for my member number I asked if they could please help me set up my online account.... The MA was really sweet and helpful. She verified my name and full mailing address, gave me an club ID # (this is totally different then your member ID #) and an activation code. Walked me thru set up. Once I was in the account my member # popped up....

No points but im IN!!!!!!
Yeah this concept went no where. They gave me my member number over the phone but now won't give me a club id# or activation code. Still not in and they told me they won't send out the info for another 10 days. Not sure if that is true but if that is the case I am talking 40 days since we closed until I can get this info.
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Old 08-13-2013, 10:55 AM   #26
Moniqu17
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My guess is we will be waiting around 40 days too then. We closed on 7/12 and haven't heard anything yet. I'm hoping it doesn't go over though
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Old 08-13-2013, 11:46 AM   #27
guppy1013
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I'm in the system!!! But cannot get membership # or any online acct info. Said I should get packet by Friday
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Me and DH in our 30s; DD: 4; DD: 2


July 2014: VGF/BWV split stay
Jan. 2014: AKL-KV- 1st DVC stay
2013- Purchase DVC
Dec. 2012: Swan- 1st family trip!; Dec. 2006: Dolphin; Feb. 2003: WL/ BWV; Feb. 2001: All Star Music

Many previous trips prior to meeting each other!
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Old 08-13-2013, 03:24 PM   #28
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Originally Posted by kgeary View Post
Yeah this concept went no where. They gave me my member number over the phone but now won't give me a club id# or activation code. Still not in and they told me they won't send out the info for another 10 days. Not sure if that is true but if that is the case I am talking 40 days since we closed until I can get this info.
You need to call back. Once you have your member #, you have everything you need to access your account over the phone. You can start reserving immediately (assuming your points are loaded). You also have what you need to get the other two pieces of info for setting up your online account (Club ID and activation code).

Just call them and say, "Hi, I'm a new member and I need some help getting my online account set up." They'll ask for your member # and your address, etc. and then they should walk you through the process. They should give you your club ID - the policy is that if you have any one of the following pieces of information, you can get any of the first three:

- Member #
- Club ID #
- SSN
- Password

They can never give out your password, if you have one. But if you have any of the first three, you can get the other two. Just call back until you get someone understands the system and will help you. Don't explain your whole back story, just say you need to get your online account set up.
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Old 08-13-2013, 03:25 PM   #29
dmunsil
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FWIW, I was never sent my club ID and activation code. I had to get it over the phone. Some people have gotten one or the other of those via mail or email, but all I ever got was a letter with my member #, and then a package with a guide book a few days later.

But once you have your member #, everything else can be gotten over the phone.
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Old 08-14-2013, 04:07 PM   #30
kgeary
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Join Date: Jun 2013
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Paid DVC Rent/Trade
Gold Membership

Finally got in and got my points

Had to call several times because of confusion. Finally got in the system today and they loaded the points while I was on the phone.

We bought at HHI and had a fully loaded contract including points from 2012 that were banked and we had to use

Booked
2 nights at VGF
4 nights at Vero Beach
6 nights at HHI

Now just waiting on my BLT Tower resale to close and load

best of luck to those who are still waiting
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