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Old 08-07-2013, 06:47 AM   #16
Bonniec
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I am concierge and when I was asked I was told I did not have to wait up until midnight. I specifically wanted 2 cabanas on a DD with #17, the furthest out possible. I logged in right at midnight anyway and it was done. As were my palo brunch reservations. I got cabana #15 both days because I was told that was the furthest out I could book due to weddings and if none were booked they would move me. Which they did end up doing eventually, so now I have #17.

I have no doubt it was set up automated. They guaranteed nothing, but told me not to wait to worry and to let them take care of me. And they did.
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Old 08-07-2013, 07:57 AM   #17
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I'm sailing concierge in November and can confirm that CMs are not waiting up til midnight and frantically logging in with all of our requests

A week or so prior to the 120 day mark, I emailed back and forth with shoreside concierge (super helpful and nice!!!). For Palo or spa treatments, they gave me very specific times they could and couldn't do - which makes me believe they do pre-book things or at least have a tally going of which concierge requests have already been made. The day before the 120 day mark I logged on and viewed my itinerary - all reservations showed up including times and the specific cabana number we received. So they were obviously booked prior to midnight. I could not book anything (those sections were grayed out) but the activities still showed up on my reservation.

This will be our first DCL cruise and so far I am very pleasantly suprised with the concierge service.
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Old 08-07-2013, 08:58 AM   #18
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If we are booked through a travel agent, we can still access Shoreside Concierge after our trip is paid in full, correct?
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Old 08-07-2013, 09:24 AM   #19
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If we are booked through a travel agent, we can still access Shoreside Concierge after our trip is paid in full, correct?
Yes, you can.

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Old 08-07-2013, 10:34 AM   #20
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I'm platinum and cruising for the first time in years not in concierge. I assumed because we were now platinum I had a fighting chance of logging on at midnight and getting a cabana.

I logged on exactly at midnight a few days ago and ALL CABANAS were gone on the Family Beach and only 2 were left on the adult beach (we need family beach).

I understand that concierge guests pay a lot of money for their rooms, but I'm scratching my head as to the overwhelming benfit of being platinum if all of the most desired stuff is already gone at the 120 window.
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Old 08-07-2013, 10:56 AM   #21
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I also "pre-booked" with concierge for our october cruise and checked at the exact stroke of midnight and everything was plugged in. No one has fingers that fast, definitely automated.
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Old 08-07-2013, 11:05 AM   #22
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I understand that concierge guests pay a lot of money for their rooms, but I'm scratching my head as to the overwhelming benfit of being platinum if all of the most desired stuff is already gone at the 120 window.
Over the past couple years DCL has lessened the draw to become platinum. The only exclusive benefit you do get now is priority boarding, after concierge. The discount is shared with Gold, along with the reception. The special tours/experiences are gone, along with the increased OBC for OBBs. We would never get a cabana at CC, so this latest change really won't affect us. Everything we valued was gone already.
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Old 08-07-2013, 11:19 AM   #23
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Question about prebooked "activity"?

We are all booked! However, on our Palo and Remy reservations only one name is listed. A code is listed after the time, for instance, DD PALO 2.

Just spoke with shoreside, our reservations are for two. The reservation is in my name. Regardless of the number dining, the reservation will only list one name.
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Old 08-08-2013, 01:49 PM   #24
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Originally Posted by TheRatPack View Post
If we are booked through a travel agent, we can still access Shoreside Concierge after our trip is paid in full, correct?
If I'm understanding this right, we must be paid in full to use Shoreside Concierge and it doesn't matter if we used a travel agent? This is the first time we are doing a cruise and the first time we are doing concierge. We booked with a travel agent so I'm trying to figure out if I need my TA to make requests. At what time frame do people normally contact concierge or do they contact you? Sorry for all the questions, but we really want to get a cabana for our cruise and I was trying to figure out a way around having to stay up to midnight to do it.
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Old 08-08-2013, 02:01 PM   #25
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Quote:
Originally Posted by chemnerd09 View Post
If I'm understanding this right, we must be paid in full to use Shoreside Concierge and it doesn't matter if we used a travel agent? This is the first time we are doing a cruise and the first time we are doing concierge. We booked with a travel agent so I'm trying to figure out if I need my TA to make requests. At what time frame do people normally contact concierge or do they contact you? Sorry for all the questions, but we really want to get a cabana for our cruise and I was trying to figure out a way around having to stay up to midnight to do it.
I've been reading and from what I can tell you have to be paid in full and then you can contact shoreside concierge and make your request (or your TA but I'm guessing contacting shoreside concierge would get better results). You have to be paid in full before you can access any of those services though.

As far as them contacting you, not sure.....this is our first cruise as well . I put a note on my calendar close to 120 days, so I'll be sure to be paid in full, and have all my research and request written down to turn over to the concierge (or stay up myself and do it).
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Old 08-08-2013, 02:21 PM   #26
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You must be paid in full. Does not matter where you booked your cruise. You can send your requests to Shoreside Concierge well before the 120 day mark.

Shoreside will also contact you a few days before the 120 day mark.

From my email, "As a Concierge Guest, your services begin even before you board the ship. Beginning at 120 days" ... "prior to your sail date,
as long as your reservation has been paid in full, your Shoreside
Concierge Services Team can offer you personalized service in planning
the details of your cruise including:"

There are VERY helpful, and easy to work with!
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Old 08-08-2013, 06:53 PM   #27
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Originally Posted by lbgraves View Post
Over the past couple years DCL has lessened the draw to become platinum. The only exclusive benefit you do get now is priority boarding, after concierge. The discount is shared with Gold, along with the reception. The special tours/experiences are gone, along with the increased OBC for OBBs. We would never get a cabana at CC, so this latest change really won't affect us. Everything we valued was gone already.
So true. With concierge 'pre-booking' cabanas, platinum level is meaningless at this point. Even at silver and gold levels, we never had trouble getting excursions or Palo reservations. Even so, we still have a fabulous cruise!
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Old 08-09-2013, 11:18 AM   #28
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Quote:
Originally Posted by MAYNARDS99 View Post
You must be paid in full. Does not matter where you booked your cruise. You can send your requests to Shoreside Concierge well before the 120 day mark.

Shoreside will also contact you a few days before the 120 day mark.

From my email, "As a Concierge Guest, your services begin even before you board the ship. Beginning at 120 days" ... "prior to your sail date,
as long as your reservation has been paid in full, your Shoreside
Concierge Services Team can offer you personalized service in planning
the details of your cruise including:"

There are VERY helpful, and easy to work with!
Thanks for the info. I've been keeping a sheet that has all my notes for this upcoming cruise and it has now grown to over 5 pages. Since this is a once in a lifetime trip for us I want to make sure I have everything lined up.
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Old 08-09-2013, 02:00 PM   #29
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Quote:
Originally Posted by kathi View Post
I'm platinum and cruising for the first time in years not in concierge. I assumed because we were now platinum I had a fighting chance of logging on at midnight and getting a cabana.

I logged on exactly at midnight a few days ago and ALL CABANAS were gone on the Family Beach and only 2 were left on the adult beach (we need family beach).

I understand that concierge guests pay a lot of money for their rooms, but I'm scratching my head as to the overwhelming benfit of being platinum if all of the most desired stuff is already gone at the 120 window.
Perhaps this is less of an issue with the classic ships since there are only 22 concierge cabins vs 41?
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Old 08-09-2013, 08:46 PM   #30
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I wish I had known something about this "pre-booking" thing. I am going concierge for the 2nd time in two years and stayed up until midnight to book my cabana. Travelling with an autistic child, this is a must for us otherwise we likely won't be able to get off the boat in Castaway Cay. I logged in before midnight, hit refresh every 2 seconds and at 00:00:01 there were NO family cabanas left. They were all sold out.
I am actually really upset to hear this is happening. They certainly don't advertise it. My TA put in a request for a cabana at the time of our booking in January but clearly it got unnoticed. I am actually mad enough that I might even consider cancelling the cruise if this is how they treat guests.
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