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Old 08-01-2013, 01:40 AM   #1
Join Date: Apr 2013
Posts: 267

Purchased the CD and Prints from Shutters but they didn't print all my prints :(

I purchased the digital files CD with prints from Shutters on the Fantasy last week. Uploaded my CD today and matched them up with my prints and realized that I'm missing one setting (six images) of prints. Luckily they are on my cd, but so bummed that I didn't catch it. I want those prints I paid for!

Does anyone know if Shutters will still print the missing prints for me (and send them)? I'm guessing it's too late but figured it wouldn't hurt to ask on here in case anyone else has experienced this. In hindsight, I should have counted the prints and taken the time to figure it out on board but the last day was already so hectic. Live and learn.
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Old 08-01-2013, 07:25 AM   #2
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Join Date: Jan 2009
Location: Fredericksburg, Virginia
Posts: 377

They will not print the photos and send them to you now that the cruise has ended. We had a similar problem arise on our cruise last February. We checked the photo kiosk daily to make sure that all our photos taken from the day before were showing up digitally and that the printed photos were in our photo box. We had photos taken the night before the cruise ended and when we went to guest services the next morning to claim our photo CD and printed photos we noticed that those photos from the night before were not printed out and in our photo box. They said they were too busy on the last morning to print them for us but at least they were on the photo CD. It pays to check daily to be sure none of the photos were inadvertently not printed out. Overall, I am still quite happy because we ended up with over 150 printed photos and all of them on the CD too for sharing with friends and family. It is still a great bargain if you like to get your photos taken alot on the cruises.
Me (47)DH (44)DD (16) DD (14)DD (14) DD (11)

10 cruises (3-Wonder; 3-Magic; 1-Dream; 3-Fantasy)
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Old 08-01-2013, 12:09 PM   #3
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Join Date: Oct 2012
Location: O'Fallon, MO
Posts: 424

Pretty sure you have to catch it before you leave the ship. We had some missing prints last year and told them about it the last night. They couldn't get them ready in time, so they actually mailed them to us. But once you leave, I don't think you will have any luck getting them.

Disney Fantasy 7-Night Western Caribbean - May 2014
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Old 08-01-2013, 01:07 PM   #4
Join Date: Apr 2013
Posts: 267

Bummer... But that's pretty much what I thought. I am glad that I have them on cd. Thanks for the replies. I like the idea of checking daily... I'll have to do that next time.
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Old 08-01-2013, 03:24 PM   #5
Jennifer in MI
DIS Veteran
Join Date: Feb 2008
Location: Grosse Pointe Park, MI
Posts: 933

On our last DCL cruise, they didn't put a few of our photos on our cd. I wrote to them afterward and they were able to make it right by giving me a new cd with all of them on there. It's worth a try to ask! Different situation, I realize, but you never know!
Jennifer, Disney-lovin' homeschooling mama to
DS (18), DS (16), DS (13), and finally!! a princess DD (8)

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Old 08-01-2013, 04:38 PM   #6
Earning My Ears
Join Date: Jan 2013
Posts: 10

Definitely call the customer service number in the CD/Pack, they will work with you to make you happy, even contacting the ship while at sea.
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