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Old 07-23-2013, 10:56 AM   #1
darnheather
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Thumbs down Wait times for a phone representative?

I've now been waiting 23 minutes to speak to someone on the phone about my reservation. Is this normal? It'd be so much easier if there was a way to cancel resort reservations online.
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Old 07-23-2013, 11:07 AM   #2
mickeynut1
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Quote:
Originally Posted by darnheather View Post
I've now been waiting 23 minutes to speak to someone on the phone about my reservation. Is this normal? It'd be so much easier if there was a way to cancel resort reservations online.
Yes, sometimes it's normal to wait awhile. With that said, I've never waited more than around 5 minutes to talk to someone, but I know there are times the lines are busy with long waits. I know the military discount just came out, so maybe that's making things busier than usual. I hope your call is answered soon .
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Old 07-23-2013, 11:08 AM   #3
tiger4me2
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Quote:
Originally Posted by darnheather View Post
I've now been waiting 23 minutes to speak to someone on the phone about my reservation. Is this normal? It'd be so much easier if there was a way to cancel resort reservations online.
They are very busy with the new military discount being released yesterday. Expect longer than normal wait time.
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Old 07-23-2013, 12:01 PM   #4
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I called this morning at 8ish (mountain) and only waited about 30 seconds to book a new reservation.
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Old 07-23-2013, 03:12 PM   #5
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Originally Posted by Momoftwins+1 View Post
I called this morning at 8ish (mountain) and only waited about 30 seconds to book a new reservation.
Congratulations on your booking!

As far as wait times, up until yesterday, I never really had a wait. Yesterday I waited almost 20 minutes. But I know they were glitchy yesterday and very busy with military discounts.
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Old 07-23-2013, 03:18 PM   #6
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It depends; if a discount has been announced; the wait will be long for the first couple of hours.

If you normally call through lunch hours through the time zones, I have found a wait. People who have the advantage of calling from work often call during that time.

I don't know about evening hours, but I would say that may be a bit of a wait if people are waiting to get home to discuss their trip.

But the biggest waits will be when a discount is announced, like the military one.
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Old 07-23-2013, 06:00 PM   #7
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When I call, I usually will get a recording saying what my expected wait time will be. If it's longer than I want, I hang up and try again later.
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Old 07-23-2013, 06:23 PM   #8
darnheather
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Thanks everyone. It was finally answered at around 30 minutes. Everything went smoothly once the CM answered. Even connected me to dining to cancel a BBB reservation. So hoping to be on the phone again in a week to make a new BBB reservation and add free dining.
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Old 07-23-2013, 06:24 PM   #9
OurBigTrip
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I waited for 45 minutes yesterday, but got the 40% military discount on the rooms I wanted, so I didn't feel so bad after that!
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Old 07-23-2013, 06:48 PM   #10
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I called a few nights ago and they picked right up. For our February trip everytime I called the wait was at least a half hour. In fact on a couple of occasions after a half hour I gave up.
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Old 07-23-2013, 07:17 PM   #11
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I waited 1 hour and 18 minutes yesterday to add my military rate to my plans and then 49 minutes later in the evening to pay off my whole reservation.
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Old 07-23-2013, 07:35 PM   #12
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I got through about a hour ago, with minimal wait. The CM said they were very busy yesterday. This morning, I was waiting as well, so I hung up. Between a new promo and one ending I'm sure they are busy. It seems rooms are selling out at the All Stars.
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