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Old 06-10-2013, 04:53 PM   #121
maxiesmom
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Originally Posted by chloelovesdisney View Post
Oh, so sorry OP, that stinks. Since the monorail breaks down so frequently now and they don't seem capable of handling the crowd effectively with ferries and buses, they really should consider building a bridge/walkway so folks have the option of walking. It shouldn't take 2 hours to get from the TTC to the park.
To be fair, it is not like they can grab any old CM and throw them on the boat and have them pilot it. Or drive the buses either. It probably takes a while to get the right people to the right spot when the monorail goes down.

However that doesn't make it suck any less to be stuck trying to get to the parks.
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Old 06-10-2013, 06:31 PM   #122
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I'm not sure I buy the 'more rude guest' excuse...during my CP I had three rude guests. Three. In 4 months. I encountered more rude CM's than guests...I worked with some truly mean and nasty people at Cosmic's.

Of course, I've worked in customer service for years and years...a lot of younger workers have never done so and in some cases it's their first job. It's a tough place to learn the ins and outs of guest service.

I can't imagine the nightmare the transportation issue must have been. It's not necessarily Disney's fault, of course. The arrival process to the MK has so many variables that could go wrong. It's the most frustrating park to try to enter even on a good day! The fact that the only resort you can safely walk to MK from is CR is also frustrating.
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Old 06-10-2013, 06:42 PM   #123
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We were there the day before 6-5 and the same thing. Arrived at the monorail at 8:15 for an 8:40 reservation at crystal palace and the monorails were not running. Took the ferry. As we were leaving at 5:00 we stood in line at the monorail for 45 min. to be told they were not working and to go to the ferry. Ferry line was very long with many rude and hostile people waiting. It took us and hour and a half to get to our car.
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Old 06-10-2013, 07:27 PM   #124
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OP, sorry to hear you had such a rough start to your day, but it sounds like you all made the best of it and had a blast!

If that were me, and I saw that line of people at the GF waiting for those Willy Wonka boats, I would have done a 180 and got in a cab at the GF valet and went to the CR and then walked to MK.

It's kind of like picking the right line at the grocery store. I always get in the wrong one, and what is the shortest ends up taking the longest. Every. Single. Time.

PS: GO BULLS \m/
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Old 06-10-2013, 07:34 PM   #125
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Originally Posted by Elmo9607 View Post
I can't imagine the nightmare the transportation issue must have been. It's not necessarily Disney's fault, of course. The arrival process to the MK has so many variables that could go wrong. It's the most frustrating park to try to enter even on a good day! The fact that the only resort you can safely walk to MK from is CR is also frustrating.
Thanks everyone for justifying my having and using a car while I am there. If I had gotten to TTC only to find the line extra long for the ferry, I would have gauged how long I thought it might be and if it was too long, I would be saying hello to a different park.
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Old 06-10-2013, 07:57 PM   #126
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Originally Posted by maxiesmom View Post

To be fair, it is not like they can grab any old CM and throw them on the boat and have them pilot it. Or drive the buses either. It probably takes a while to get the right people to the right spot when the monorail goes down.

However that doesn't make it suck any less to be stuck trying to get to the parks.
Honest question: does this mean Disney does not have a "reserve" of available drivers/buses available or on call to deal with situations like this or other bottlenecks that may pop up? No pool of CMs that may be trained in more than one area? Pretty simple to get licensed to drive a bus. It seems fairly simple and routine to me. I've noticed some people defend Disney under any circumstances. I'm sure Disney does a fabulous job as evidenced by how many people love it. But there's always room for improvement, right?? Especially at these prices. I just don't see the shame in admitting that. Call me crazy.
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Old 06-10-2013, 11:06 PM   #127
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Honest question: does this mean Disney does not have a "reserve" of available drivers/buses available or on call to deal with situations like this or other bottlenecks that may pop up? No pool of CMs that may be trained in more than one area? Pretty simple to get licensed to drive a bus. It seems fairly simple and routine to me. I've noticed some people defend Disney under any circumstances. I'm sure Disney does a fabulous job as evidenced by how many people love it. But there's always room for improvement, right?? Especially at these prices. I just don't see the shame in admitting that. Call me crazy.
Yes, this is exactly the point I was attempting to make in my pp. We can make excuses, and pretend that Disney does not have chronic transportation issues, but what purpose would that serve? As someone who adores Disney, I want to make it better by offering well intentioned, constructive criticism. Some of us have been lucky enough to enjoy perfect vacations at Disney. With that said, it may be difficult to walk in the shoes of someone who had a less than magical Disney experience when their vacation plans were interrupted. This recent monorail incident should prove to us that Disney needs to revise their 'PLAN B'. You are right, there is always a need for improvement.
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Old 06-11-2013, 04:33 AM   #128
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Originally Posted by jaykorf001 View Post
Honest question: does this mean Disney does not have a "reserve" of available drivers/buses available or on call to deal with situations like this or other bottlenecks that may pop up? No pool of CMs that may be trained in more than one area? Pretty simple to get licensed to drive a bus. It seems fairly simple and routine to me. I've noticed some people defend Disney under any circumstances. I'm sure Disney does a fabulous job as evidenced by how many people love it. But there's always room for improvement, right?? Especially at these prices. I just don't see the shame in admitting that. Call me crazy.
I'm sure they do have "reserve" people. But I'm also sure they are not standing around, fully dressed, ready to go at all times. They most likely have to be called, get ready, and drive in. Takes a little time.
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Old 06-11-2013, 05:50 AM   #129
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Originally Posted by jaykorf001 View Post
Honest question: does this mean Disney does not have a "reserve" of available drivers/buses available or on call to deal with situations like this or other bottlenecks that may pop up? No pool of CMs that may be trained in more than one area? Pretty simple to get licensed to drive a bus. It seems fairly simple and routine to me. I've noticed some people defend Disney under any circumstances. I'm sure Disney does a fabulous job as evidenced by how many people love it. But there's always room for improvement, right?? Especially at these prices. I just don't see the shame in admitting that. Call me crazy.
As already stated it would take time so I can understand why that isn't an ideal situation. However even if it took time it might help alleviate some of the stress later on if the problems weren't immediately fixed.
What I wonder is why Disney didn't reroute some buses from other parks/resorts which were already in service. IIRC (and I could be mistaken) they have a system in place which allows them to move buses based on need. I don't think it would have been unreasonable to reroute some buses to address those long lines, especially the GF one. I do realize that could cause delays for guests at other resorts/parks but I think if you take 1 bus from here or there it could have made a huge difference, and not have affected other guests too much. But then again I am not a transportation engineer so what do I know. It just seems to me like they didn't do much to address the problem, and that is what would bum me out.

In fact when looking up some info on Disney buses I found an article from September talking about upgrades and the WDW transportation VP said this:

“Here (Disney World) it’s about guest experience, people going on vacation,” said Sam, “It’s a very different atmosphere and mindset … expectation is high.”

http://attractionsmagazine.com/blog/...easing-growth/
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Old 06-11-2013, 09:10 AM   #130
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In fact when looking up some info on Disney buses I found an article from September talking about upgrades and the WDW transportation VP said this:

“Here (Disney World) it’s about guest experience, people going on vacation,” said Sam, “It’s a very different atmosphere and mindset … expectation is high.

http://attractionsmagazine.com/blog/...easing-growth/
Sam was correct; expectations are high. Yet it is Disney itself who 'set the bar' for their guests to expect a certain level of service. If they make no attempt to resolve legitimate issues, Disney lowers it's own standards, leading to guests who are disappointed when they realize their Disney experience is no longer the same. Money is the driving factor here. When failing equipment is not replaced, and staff is reduced to save money, there are consequences. This is probably why more people are beginning to have encounters with rude CM's, as staff cuts create morale problems. Granted, they should keep their cool in all situations, but I am certain that many CM's are overworked and underpaid, and it is reflected back to the guests. Heck, I live in a tourist destination, and I see this happening with many businesses in my community; when there are financial cutbacks the quality of service suffers, yet the prices continue to rise.
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Old 06-11-2013, 09:38 AM   #131
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For what it's worth I agree with you. And yes Mesaboy2 I know Disney changed their policy to allow non-monorail resort guest to use the resort monorail. We are only pointing out that when this change was made Disney did not make plans for the boats to carry non-resort guests. This current policy stinks. Transportation that was planned and sized for resort guests is not equipped to handle the volume of guests packed on at TTC. The OP took the risk. It messed up his day but it really messed up the resort guests' day. And the OP added to the problem.
thank you, you completely understand what I meant
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Old 06-11-2013, 09:47 AM   #132
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In a nutshell, Disney's transportation system STINKS either way you put it. They are also building so many rooms that it doesn't allow for guests from other resorts to park there without taking up spots needed for that particular paying resort guest. Disney is only thinking of one thing and has been all along. That one thing is MONEY. Some here forget it really isn't a Magical place where all your dreams come true. It is not the happiest place on earth either. This is an advertisement ploy to sway your "opinion", it is not based on fact. Fact is, Disney is a business like very other business. While I love Disney and have been going literally since 1974, I am on to their game. They pump it up and take our money. Every year they increase their price and decrease their services. They are worried about their bottom line like every other business. They want and need to increase revenue from the last year (everyday they must BEAT last years day). I worked for them as well and know this for a fact (by the way, not a disgruntle CM, left on excellent terms and can be rehired back).

Anyone in retail will agree too, you have to beat last years figures. That is what Disney does, and they don't give a darn what they do to get those figures. If it means less maintenance, cut backs on staff, increase # of rooms for guests, and even cut back on plate portions, they don't care. They are going to do it. So that is it in a nutshell. As another poster has said, Disney set themselves up for this in one way. This is NOT what Walt had in mind, but this is what it has become and will continue to be.. there is not turning back... Money is the route of all evil. The more we pay, the more some expect to get. The more they, the less they want to give us.. it is all a money game and we fell for it. This is coming from a true Disney fan too.. but the kool aid magic has worn off. I do not wear rose colored glasses here
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Old 06-11-2013, 10:08 AM   #133
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wow has DW really changed that much from 2007? (that was the last time I was there) This thread makes me doubt planning another trip there for next year. I had no problems with transportation and never waited more than 15 minutes for a bus (stayed at a value resort) I am trying to plan a trip for next June at POFQ which I know is a crazy month, so this is worrying me...
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Old 06-11-2013, 10:22 AM   #134
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wow has DW really changed that much from 2007? (that was the last time I was there) This thread makes me doubt planning another trip there for next year. I had no problems with transportation and never waited more than 15 minutes for a bus (stayed at a value resort) I am trying to plan a trip for next June at POFQ which I know is a crazy month, so this is worrying me...
you were lucky, back in 2007 I did wait more than 15 minutes for buses.. in fact back in early 2000's I did as well.. which is why I like my car better than their system. If you have ever left the MK after the fireworks, count yourself lucky getting on in 15 min's. I can remember waiting over 45 minutes with 3 small kids to get back to the FW Campground.. and their internal bus wait was horrible as well. If you missed it you were doomed! That actually has improved over the years I think (FW Campground that is.. ) I could not do the ferry with the kids and the stroller, I had no one to hold my kids when the ferry did the bumping to dock..
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Old 06-11-2013, 11:22 AM   #135
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wow has DW really changed that much from 2007? (that was the last time I was there) This thread makes me doubt planning another trip there for next year. I had no problems with transportation and never waited more than 15 minutes for a bus (stayed at a value resort) I am trying to plan a trip for next June at POFQ which I know is a crazy month, so this is worrying me...
We were there in dec and in may and transportation was fine this board just gets all of the complainers. WDW is what it is a very cool place to go but like every place not perfect
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