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Old 06-10-2013, 04:29 PM   #1
DisneyDoc5
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Yacht Club - mini trip report from last week

Hi Disers,
Just back from a week at Yacht Club and thought I would share our experience. We have stayed at Beach before and loved it.

1. Arrival: super nice, I did online check in, they greeted us and whisked us right to the desk, in our rooms within minutes and got connecting doors with our friends as requested.

2. Rooms: clean, fresh, love the decor, maybe even a touch more than BC. We are boaters to we like nautical theme, navy blue, etc. A little staining on the counter, behind the door, nothing major. Under the day bed was clean (which was not the case for our Poly stay). I asked for early service since we always come back in the pm and it was always done when we returned.

3. Staff - super!

4. Food - here is a major CON for us, the refillable mug situation stinks here. Until noon you can go to the little bar area in the lobby, then after that until 10ish you have to walk all the way out to Hurricane Hannah's. Sorry people, I am not lazy, but this is a pain, especially if it is raining! This may be enought for us to pick BC over YC, we like our mugs and use them a lot! Ate at Yachtsman, delicious, excellent service. Food at Hurricane Hannahs was very good as well.

5. Pool - need I say anything, awesome, staff was awesome. I thought it was easier to get to the pool from YC than BC.

5. Crisis Management - ok, here is the story, 3/4 of the way through our week we notice the toilet is 'sluggish' when flushed (I have several boys in my group, enough said). So Thursday am, I called housekeeping and told them we may need a plunge, but that is was still working. Then at 2 pm (we are in a rainy HW Studios) we get a voicemail from housekeeping that a pipe broke in our room and it flooded and we need to change rooms....after 30 minutes of trying to get ahold of someone, I asked, now, when you get back, ok. So I get back, go to the front desk, it takes Peter 30 minutes to get me new cards, starting to get frustrated. I get up to the room, my DH is there with the hotel manager and our room is destroyed - beds gone, our stuff piled nicely on top of all the dressers and tables, carpet ripped back, fans blowing under it. Sam the manager explains about the pipe and she is going to move us to new rooms, comp us 1 night. I was a little upset because I knew this would cause us to miss our Via Napoli...she saw my frustration and said she would be right back. She added CL access - huge perk, we skipped Via Napoli, ordered pizza, but having the CL was a nice compromise. We were moved and settled within an hour. The communication issues I had prior to her helping us were not good, but she took care of it from there.

6. Operation Duffy - DS11 wanted a Duffy, huge shortage all week in all the parks and gift shops - they had the outfits, not Duffy. I ask concierge Vicki and Jonathan if they could give me the phone number to BW and I would try there - oh no - they took care of it from here. Called all over property, and found the last few at All Star and Coronado Springs - I didn't have time to get it before Magical Express, so they sent a runner over there and got it and I gave him cash - Duffy delivered 1 hour before departure - NOW THAT IS SERVICE!!!!!!!! I told them I was forever grateful because DH loved the lounge and they saved the day - amazing! They were sincerely happy to do this for us, so nice!!! Plus, I don't know what it is, but those are the best hard boiled eggs on the planet!

Overall - excellent visit! I met two disers... Reddy and 1971DBday - this was super! I wrote a mini report on our park experiences on the theme park and attractions board regarding RFID and FP and a few other thoughts.

Have a magical day!
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Old 06-10-2013, 04:33 PM   #2
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Thanks for the report! How nice of the CL staff. Who knew it'd be so hard to get a Duffy? Last summer, I wanted a stuffed Donald......and he wasn't easy to find.
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Old 06-10-2013, 04:37 PM   #3
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Quote:
Originally Posted by Scott MC View Post
Thanks for the report! How nice of the CL staff. Who knew it'd be so hard to get a Duffy? Last summer, I wanted a stuffed Donald......and he wasn't easy to find.
Well, time to plan another trip so you can get a Donald - that's a good enough reason for me! Make it CL in case you need help!
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Old 06-10-2013, 04:40 PM   #4
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Oh...I found him...at BWI..where we were staying...CL also!
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Old 06-10-2013, 04:42 PM   #5
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Wow, the YC delivers as always, sounds like they went above and beyond the call of duty for you!
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Old 06-10-2013, 04:59 PM   #6
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Thank you for your report.
I don't know what I'd do if I came back to a room in that condition At least you had some warning - but still!
Great that they left you feeling happy and well taken care of
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Old 06-10-2013, 06:00 PM   #7
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Accidents happen
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Old 06-10-2013, 07:34 PM   #8
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Sorry to hear of the broken pipe and the issues with your room however that was great that they upgraded you to CL! We check into YC CL in 5 days so thanks for the report! I'm really looking forward to our stay there
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Old 06-10-2013, 07:49 PM   #9
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For the most part sounds awesome. CL access
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4 trips as a kid.2002-Westgate, 2004 -Hilton DTD, 2005 -Westgate, 2007 -Royal Sun DTD, 2008 Hilton DTD, April 2011 -Swan, Dec 2011-Dolphin/ Yacht Club , Feb 2012 -Solo@Swan , April 2012-Dolphin with our friends, june/july 2012 - Beach Club
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Old 06-10-2013, 07:50 PM   #10
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Quote:
Originally Posted by Disney Dad 88 View Post
Accidents happen
This is so true and we really weren't upset, just kind of surprised if anything at the condition of things. The kids were kind of upset and we had to explain that accidents and mechanical things happen and it was no ones fault and they handled it nicely. Probably the most frustrating thing was trying to return their call and get a bit of a run around prior to meeting up with the hotel manager. There was just a communication breakdown on thier end, but it really was not that big of a deal. We would certainly return and I thought they handled things very nicely.
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Old 06-10-2013, 08:26 PM   #11
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Nice review! Sounds like we were at YC around the same time. As it turns out, the toilet in our room was leaky (at the base). We have a young son, so for the first couple days we blamed it on him having a bad aim. Finally we realized the problem wasn't him. We were checking out the next day, though, so we just alerted them then -- didn't want to deal with the hassle of a repair during our stay.

BTW, that CL upgrade is how they get ya. They upgraded us our very first family trip, and you know we've been paying for CL ever since.
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Old 06-10-2013, 09:07 PM   #12
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Quote:
Originally Posted by bowbat View Post
Nice review! Sounds like we were at YC around the same time. As it turns out, the toilet in our room was leaky (at the base). We have a young son, so for the first couple days we blamed it on him having a bad aim. Finally we realized the problem wasn't him. We were checking out the next day, though, so we just alerted them then -- didn't want to deal with the hassle of a repair during our stay.

BTW, that CL upgrade is how they get ya. They upgraded us our very first family trip, and you know we've been paying for CL ever since.
Yup, they got us now! We kind of blamed my precious 'healthy' son for the issue, but it sounds like it was really a bigger problem with the plumbing on that floor, we were on the 4th floor.
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Old 06-10-2013, 10:03 PM   #13
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Thanks for your review. It sounds like you had a decent stay overall. I'm glad to hear that.

Would you mind if I linked to your review on the first page of the YC/BC FAQ thread? People are often asking for reviews/trip reports that are specific to those two resorts, and I have added a section where I am posting links to reports.
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Old 06-11-2013, 07:57 AM   #14
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sure, I was going to go to that thread and post a link to this, but I just haven't done it yet, that would be great!
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Old 06-11-2013, 08:18 AM   #15
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Awesome!!! Thanks! I'll quote your comments over there, and put a permanent link on Page 1.

Dee
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