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Old 06-05-2013, 05:36 PM   #16
ajfd
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Quote:
Originally Posted by disnut8 View Post
Online check in just means once you get there, you should be handed your packet, get your room assignment (if ready) and leave. Your contact with the front desk Cast Member should be limited.
Is this true or is this a case of people confusing what they believe a service _should_ be with what it actually is?

I'm new to this whole Disney thing (having only been to there once recently) That being said, it was my understanding that "check in" consists of three parts:

- Gathering information
- Assembling your packet
- Asking any questions

Online check-in reduces the first two steps as they are completed before you arrive. That's where contact is "limited". That _doesn't_ mean you can't ask questions and make requests. The Disney FAQ on online check-in supports this position:

Q: What are the benefits of Online Check-In?
A: "... Don’t worry—a Disney Cast Member will still be there to greet you and answer your questions."

I have no problem being wrong on this, but nothing I have read from Disney would lead me to the expectation that a CM would be restricted from helping me due to my choice of online check-in.
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Old 06-05-2013, 06:21 PM   #17
vicki_c
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It is true, but it means limited as in briefer. It doesn't mean they're not going to assist you. On line check in is meant to speed things up, and most of the time it does.
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Old 06-05-2013, 07:41 PM   #18
stitchlovestink
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Join Date: Dec 2006
Posts: 4,359

Whether you do online check in or not, you've already been assigned to a room at least a few days prior to checking in. So if you have any room requests they should always be made ahead of time. Now I have it from a fairly reliable source that the resort is not super busy this weekend. Why do I say this? Because my daughter is a CM and we are getting the CM discount on our room and in order to get that she has to go to the resort and show her cast ID to them no EARLIER than 10 days before we arrive. So unless their bookings have skyrocketed in the last couple of days, well...
She talked to an actual room assigner very recently to see if our requests were honored, which they were not...and she inquired as to being moved. That's when she was told it shouldn't be an issue because the occupancy wasn't very high at all. They weren't sure why our requests weren't honored?? So that is how I know. This was an actual room assigner, a real live person at the hotel...not someone over a phoneline at a call center. So since they are PHYSICALLY there ONSITE assigning rooms to guests I'd say I think she has a pretty good idea of how busy they are (or are not in this case!)
Hopefully you will be able to easily switch to connecting rooms if you weren't in them already. But more of the rooms at POP are not connecting than are. Good Luck getting your Rooms!!!
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Old 06-05-2013, 07:56 PM   #19
dansdad
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Quote:
Originally Posted by ajfd View Post
Is this true or is this a case of people confusing what they believe a service _should_ be with what it actually is?

I'm new to this whole Disney thing (having only been to there once recently) That being said, it was my understanding that "check in" consists of three parts:

- Gathering information
- Assembling your packet
- Asking any questions

Online check-in reduces the first two steps as they are completed before you arrive. That's where contact is "limited". That _doesn't_ mean you can't ask questions and make requests. The Disney FAQ on online check-in supports this position:

Q: What are the benefits of Online Check-In?
A: "... Don’t worry—a Disney Cast Member will still be there to greet you and answer your questions."

I have no problem being wrong on this, but nothing I have read from Disney would lead me to the expectation that a CM would be restricted from helping me due to my choice of online check-in.
Everything you stated above is true and accurate. I have been saying for a couple years now I wish Disney would change what they call the process from online check-in to online pre-registration because that is ALL you are doing. You still have to physically check-in. Which means you still get to talk to a CM, ask any questions and IF your room assignment does not work for your needs you can ask if there's any other room available that may be better.
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