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Old 06-05-2013, 05:36 PM   #10
Join Date: May 2013
Posts: 143

Originally Posted by disnut8 View Post
Online check in just means once you get there, you should be handed your packet, get your room assignment (if ready) and leave. Your contact with the front desk Cast Member should be limited.
Is this true or is this a case of people confusing what they believe a service _should_ be with what it actually is?

I'm new to this whole Disney thing (having only been to there once recently) That being said, it was my understanding that "check in" consists of three parts:

- Gathering information
- Assembling your packet
- Asking any questions

Online check-in reduces the first two steps as they are completed before you arrive. That's where contact is "limited". That _doesn't_ mean you can't ask questions and make requests. The Disney FAQ on online check-in supports this position:

Q: What are the benefits of Online Check-In?
A: "... Don’t worry—a Disney Cast Member will still be there to greet you and answer your questions."

I have no problem being wrong on this, but nothing I have read from Disney would lead me to the expectation that a CM would be restricted from helping me due to my choice of online check-in.
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