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Old 06-04-2013, 10:58 AM   #16
shyjade
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Wow, I feel so unloved! Nobody's ever greeted me by name (and I use ME and online check-in).

The greeting we got last year at ASMo made me feel like I was checking in at a Motel 6 (not the most warm-fuzzy or caring front desk CM's on that trip).

Guess there are a lot of single moms checking in with a daughter so they're not sure which family we are?!
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Old 06-04-2013, 12:18 PM   #17
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Originally Posted by jennyjinx3 View Post
We have always been greeted by name when arriving at the Poly (2x) and our past trip at the Beach Club. We had no iphone or electronic devices with us. They just figure it out based on their prior info I think.
We've been greeted by name at the Poly as well as we get off the DME. It's such a nice little "extra" - even if they're alerted by online check-in and/or DME. It makes you feel a little special . We've never been greeted at the door or by name or otherwise at any of the other resorts we've stayed at (WL, POR, POFQ, CSR.)
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Old 06-04-2013, 12:24 PM   #18
cleophus12
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The greeting you by name thing is one of the many examples my DH uses in his talks to employees about Customer Service--that every customer wants to feel special. He always uses the Disney example, particularly from the Beach Club because they were so warm and welcoming.
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Old 06-04-2013, 12:27 PM   #19
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Disney is just plain magical !
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Old 06-04-2013, 12:35 PM   #20
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Quote:
Originally Posted by shyjade View Post
Wow, I feel so unloved! Nobody's ever greeted me by name (and I use ME and online check-in).

The greeting we got last year at ASMo made me feel like I was checking in at a Motel 6 (not the most warm-fuzzy or caring front desk CM's on that trip).

Guess there are a lot of single moms checking in with a daughter so they're not sure which family we are?!
I'm noticing a pattern here, Shyjade.

Not bad-mouthing folks who can stay at a Deluxe. I hope to someday.
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Old 06-04-2013, 12:45 PM   #21
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Quote:
Originally Posted by shyjade View Post
Wow, I feel so unloved! Nobody's ever greeted me by name (and I use ME and online check-in).

The greeting we got last year at ASMo made me feel like I was checking in at a Motel 6 (not the most warm-fuzzy or caring front desk CM's on that trip).

Guess there are a lot of single moms checking in with a daughter so they're not sure which family we are?!
Don't feel like the only one not greeted by name. We've stayed several times at moderate level resorts on site, and regardless of whether we drove there, used ME from the airport or online check-in, nobody ever greeted us by name. In fact, I'd say that the one consistent detail despite changing resorts was that it always felt like we were in the way of the CM's doing more important things. And just to clarify, there were never large crowds checking in when we were. We were maybe like one of three or four families each time.

So perhaps that particular bit of magic is random and sporadic or specific to certain hotels?
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Old 06-04-2013, 12:47 PM   #22
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I wish you guys had not told me about the gate guy calling ahead.....We were greeted by name last year at CSR and I attributed it to pure magic. It WAS 7:00am and we WERE the ONLY family checking in sooooo. People just love to be addressed by name.
We have a new principal at our school this year and when they kids came to open house.....he was addressing the majority of kids 1-5 grade by name. He was hanging out in kindergarten, greeting these kids and parents and taking pictures of him with each kindergartener. When we dropped off the kids a couple days later, he greeted them by name as well!!! We later learned he had studied the year book from the previous year till he knew those kids names, and then studied his kindergarten kids pictures and his notes till he knew them. Made a HUGE impression on kids and parents.
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Old 06-04-2013, 01:41 PM   #23
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I've never been greeted like this, not at the DVC resorts we've stayed at, POR, CBR, or AS sports.

But that's OK; I wouldn't like it, personally. DH and DS would love it, even though they would absolutely get our name wrong (we don't have one family name...DH and I both kept our names and DS is hyphenated), but I would just be weirded out by it.
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Old 06-04-2013, 01:55 PM   #24
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Quote:
Originally Posted by MSSANDRA View Post
People just love to be addressed by name.
Some do.

Quote:
Originally Posted by bumbershoot View Post
I wouldn't like it, personally.
I dislike it when I don't know the person who is calling me by name.

Car salesmen.
Retail store clerks.


For awhile, Walmart was having their checkers call customers by name when
they used their charge cards.
The practice was largely stopped when so many customers complained about it.

This new Disney FP+/MyMagic+ has an element of "magically" calling guests by name...
We'll have to watch and see if it becomes a HIT, or a MISS.
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Old 06-04-2013, 07:07 PM   #25
jennifer in canada
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Our family of four did the pirates cruise this trip and a similar thing happened, but I have no idea how they would know our family by name from that....there were lots of families there already checked in. At the time we said oh, we must be the last family to check in, but as we watched there were tons after us so it could not have been that!
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Old 06-04-2013, 07:31 PM   #26
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Originally Posted by Gracie09 View Post
This happened to us at animal kingdom kidani a couple years ago. We used online check in and magic express and happened to fly first class that trip. I don't know what let them know it was us but it was a nice feeling to be greeted, have them call over bell services to help with our carry on stuff and escort us to the check in counter to finish up. I don't know if it counts as pixie dust officially but to me it did!
This happened to us last year at Kidani as well, and I'm hoping it happens again in October. It was an awesome way to kick off the magic! We also used online check in and magical express, so they must just assume based on what time your flight arrives.
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Old 06-04-2013, 07:40 PM   #27
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We've had this happen numerous times at the Beach Club but not at other resorts. I just completed our post-trip survey from having stayed at Kidani and one of the questions they asked was whether we were greeted by name before we checked in, so they must be training CM's to do this and wanting it to happen.
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Old 06-04-2013, 07:48 PM   #28
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This happened to us too, when we stayed at YC (but not at the CR or AKL). We checked in at security and drove up to the valet area; when they opened my car door and addressed me as "Ms. X", my mom shot me a look and I shot her a raised eyebrow. Not something I was expecting!
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Old 06-04-2013, 10:28 PM   #29
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We were greeted at the Boardwalk recently... the man in the guard shack used what looked like a walkie talkie .. talked to someone and said we had arrived.
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Old 06-04-2013, 10:36 PM   #30
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Quote:
Originally Posted by Robo View Post
Maybe by the 5-inch red, white and blue
name badge you were wearing?





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Hee hee.
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