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Old 04-18-2013, 02:46 PM   #1
mhart
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online check in

Can you do online check in if you are booked your rooms at hotels.com? Or is that something that you can only do if you book through disney? Thanks
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Old 04-18-2013, 04:58 PM   #2
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Can you do online check in if you are booked your rooms at hotels.com? Or is that something that you can only do if you book through disney? Thanks
We booked through Expedia and were able to do online check in with no problem.
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Old 04-18-2013, 07:17 PM   #3
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I booked via Orbitz and just completed my on-line check-in. I did have to email to ask for my 12 digit (all numbers) reservation code. They emailed it to me no problem.!
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Old 04-19-2013, 11:53 AM   #4
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Originally Posted by NewCrew42
I booked via Orbitz and just completed my on-line check-in. I did have to email to ask for my 12 digit (all numbers) reservation code. They emailed it to me no problem.!
Thanks for the info...you emailed orbitz or disney for that code? Sorry if that seems like a dumb question. First time booking a disney trip...
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Old 04-19-2013, 12:08 PM   #5
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Our 12 digit reservation code was included in our Expedia booking info.
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Old 04-19-2013, 12:14 PM   #6
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Thanks for the info...you emailed orbitz or disney for that code? Sorry if that seems like a dumb question. First time booking a disney trip...
The reservation number comes from whomever you booked with.
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Old 04-19-2013, 01:45 PM   #7
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You have to link the reservation to your account. The hotels.com reservation number is not (unless they have changed things very recently) a number that the disney accounts recognize. So you have to contact hotels.com (call or email) to get the 12-number Disney reservation number. It might take them a couple hours to get it (DH has status with their 5star program and they do a lot for him, but it still took them a couple hours to get it) but they can get it and can get it to you.

Then you enter that in to associate the reservation with your account.

Our trip was in Feb, and we had a 2 night reservation on "free" nights through hotels.com there. During that time Disney's systems and site were in even more flux than currently, and even though I did online checkin, they were missing DH's name and DS's names. They were listed as Guest MyLastName, LOL. They were also missing the CC info I had input during the online checkin process. BUT the important stuff, that being when we were arriving and whatever I had checked off while checking in, did get through. And having the CC info missing wasn't unique to the reservation made through hotels.com; it happened more than that during our long stay with 3 other hotel checkins, even though I had booked directly through disney (well, DVC) for them.

So get that number, associate it with your account, try to fix things if there's anything odd (hotels.com only has space for ONE name...just in case you can't get that fixed, put the name of the adult guest that you KNOW will be there to check in at the hotel, just in case someone is delayed by work or whatever), and go about your checkin!
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Old 05-22-2013, 07:18 PM   #8
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I've tried contacting expedia and Disney and neither of them can give me this number to check in online. We leave in a week so shouldn't they have this by now?
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Old 05-22-2013, 09:47 PM   #9
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I've tried contacting expedia and Disney and neither of them can give me this number to check in online. We leave in a week so shouldn't they have this by now?
Did you go to Disney.com? It's a number starting with 4 (should) and it should be on a confirmation. Disney can't access your reservation because Expedia owns it.. At least, they can't tell me anything about mine because it was booked with a TA
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Old 05-23-2013, 12:20 AM   #10
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I've tried contacting expedia and Disney and neither of them can give me this number to check in online. We leave in a week so shouldn't they have this by now?
Keep trying with Expedia. Not all reps know how to get it. 12 digit number starting with 4. The actual Disney confirmation number. Just keep trying.
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Old 05-23-2013, 05:16 AM   #11
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I've tried contacting expedia and Disney and neither of them can give me this number to check in online. We leave in a week so shouldn't they have this by now?

We booked through Expedia. On our booking was a line that
said Expedia booking ID(hotel)and a 9 digit number after it, I entered that 9 digit number to access my reservation and it worked for me. If you can access your reservation you will be able to check in online. We did online
check in with no problem at all.
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Last edited by GeorgiaH; 05-23-2013 at 05:50 AM.
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