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Old 05-18-2013, 04:53 PM   #1156
HeyIt'sMe
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Originally Posted by disneyfantotheend View Post
We haven't been since 2010, my parents since 2007 and my cousin since 1996 and none of us got a pin at all. So I really think there is no rhyme or reason. They are just random.
I thought they were random too until .....

In late 2009 I booked a trip for October 2010 and paid the deposit. A couple of months later we decided not to do the trip so I called and cancelled it. Well, less than a month after cancelling I got my 1st (and so far only) pin code e-mail. It was a 30% off RO discount. We couldn't pass that up so we took the October 2010 trip.
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1970s - Contemporary: Nov 1975
1980s - Offsite: Jun 1985
1990s - Polynesian: Oct 1991, Oct 1993

2000s - Polynesian: Sep 2000, Oct 2001, Sep 2002, Oct 2003, Oct 2004, Oct 2006, Oct 2008
2010s - Polynesian: Oct 2010, Oct 2011, Oct 2012, Oct 2013 / Grand Floridian: Oct 2014
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Old 05-20-2013, 04:18 PM   #1157
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irritated!!!

i just had the worst experience...
i called for my lunch break to see if there was a pin attached to my name, the gentleman was very nice. he asked what type of discount i was looking for i said if free dining would be available i would love that. he then stated he could give me free dining but i would have to arrive a day earlier(Oct 2). I couldnt do that but my boss said it was okay to move the dates back. He then offered me Oct 18. I said i would take it. He went to apply the free dining but then said that the room i had reserved didnt qualify and asked if i would like for him to try the Coronado Springs and i said sure. He then placed me on hold.... Guess what phone disconnects. When i call back i am told that because there was no pin under my name... they couldnt help me. She was more then ready to cancel my reservation when i threatened to do so...... so then i asked to speak to someone to complain. They connected me to someone in Guest Services. He took my information down and stated that he wanted to look into what happened and see what he could do to help me out.... He then asked if i would like to stay in the room i already have booked, i said it didnt matter i was just interested in the free dining i was offered.... He asked for a number to call me back. He then stated he would get back with me by that time tommorrow..... What do you think will come of this? Do you think they will honor the offer?
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Old 05-20-2013, 08:49 PM   #1158
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i just had the worst experience...
i called for my lunch break to see if there was a pin attached to my name, the gentleman was very nice. he asked what type of discount i was looking for i said if free dining would be available i would love that. he then stated he could give me free dining but i would have to arrive a day earlier(Oct 2). I couldnt do that but my boss said it was okay to move the dates back. He then offered me Oct 18. I said i would take it. He went to apply the free dining but then said that the room i had reserved didnt qualify and asked if i would like for him to try the Coronado Springs and i said sure. He then placed me on hold.... Guess what phone disconnects. When i call back i am told that because there was no pin under my name... they couldnt help me. She was more then ready to cancel my reservation when i threatened to do so...... so then i asked to speak to someone to complain. They connected me to someone in Guest Services. He took my information down and stated that he wanted to look into what happened and see what he could do to help me out.... He then asked if i would like to stay in the room i already have booked, i said it didnt matter i was just interested in the free dining i was offered.... He asked for a number to call me back. He then stated he would get back with me by that time tommorrow..... What do you think will come of this? Do you think they will honor the offer?
Ugh, I am so sorry. I hope that you get your free dining. I think that I would cry if that happened to me. I can not stop thinking about that stupid pin!
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Old 05-20-2013, 08:56 PM   #1159
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Ugh, I am so sorry. I hope that you get your free dining. I think that I would cry if that happened to me. I can not stop thinking about that stupid pin!
My husband and I were talking about this earlier. I'd cry and my husband said he'd stroke. Just because you get so excited that you have FD and than it gets taken away. I was ecstatic when I got FD....
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Old 05-20-2013, 09:20 PM   #1160
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I would have thought the original booking guy would have phoned you back after being disconnected? I thought one or two of the CMs have said that in the past, asking for my number in case we were disconnected. When they introduce themselves I always get their name written down, just in case......I would be so upset if I had FDing and then that happened
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Old 05-21-2013, 06:50 AM   #1161
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Originally Posted by eaf2063 View Post
i just had the worst experience...
i called for my lunch break to see if there was a pin attached to my name, the gentleman was very nice. he asked what type of discount i was looking for i said if free dining would be available i would love that. he then stated he could give me free dining but i would have to arrive a day earlier(Oct 2). I couldnt do that but my boss said it was okay to move the dates back. He then offered me Oct 18. I said i would take it. He went to apply the free dining but then said that the room i had reserved didnt qualify and asked if i would like for him to try the Coronado Springs and i said sure. He then placed me on hold.... Guess what phone disconnects. When i call back i am told that because there was no pin under my name... they couldnt help me. She was more then ready to cancel my reservation when i threatened to do so...... so then i asked to speak to someone to complain. They connected me to someone in Guest Services. He took my information down and stated that he wanted to look into what happened and see what he could do to help me out.... He then asked if i would like to stay in the room i already have booked, i said it didnt matter i was just interested in the free dining i was offered.... He asked for a number to call me back. He then stated he would get back with me by that time tommorrow..... What do you think will come of this? Do you think they will honor the offer?
That really stinks. I hope you end up getting it, but I assume you didn't have a pin or the second person would have just completed the process. Hopefully, they will honor it for you, being he told you you had it.
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Old 05-21-2013, 09:23 AM   #1162
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Originally Posted by eaf2063 View Post
i just had the worst experience...
i called for my lunch break to see if there was a pin attached to my name, the gentleman was very nice. he asked what type of discount i was looking for i said if free dining would be available i would love that. he then stated he could give me free dining but i would have to arrive a day earlier(Oct 2). I couldnt do that but my boss said it was okay to move the dates back. He then offered me Oct 18. I said i would take it. He went to apply the free dining but then said that the room i had reserved didnt qualify and asked if i would like for him to try the Coronado Springs and i said sure. He then placed me on hold.... Guess what phone disconnects. When i call back i am told that because there was no pin under my name... they couldnt help me. She was more then ready to cancel my reservation when i threatened to do so...... so then i asked to speak to someone to complain. They connected me to someone in Guest Services. He took my information down and stated that he wanted to look into what happened and see what he could do to help me out.... He then asked if i would like to stay in the room i already have booked, i said it didnt matter i was just interested in the free dining i was offered.... He asked for a number to call me back. He then stated he would get back with me by that time tommorrow..... What do you think will come of this? Do you think they will honor the offer?
Have you heard back from them yet??
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Old 05-21-2013, 09:36 AM   #1163
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I did give my number to the CM and waited a few mins before calling back when i got no return call from him. The 2nd CM that basically said she couldnt help me without my having a pin was not as friendly. I also gave his name to the Guest Services Specialist and wrote down his name as well.... I have not yet heard back from them but expect that will not be until later this afternoon.... I will keep you all posted....
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Old 05-21-2013, 03:49 PM   #1164
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Have you heard back from them yet??
OK so the Guest Service Specialist called me back and said that after reviewing everything he was going to honor the offer and was going to add the free dining to my reservation, saving me a total of 2033.00.... WHEW!!! That felt amazing!!! Oct 18-28 here we come....
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Old 05-21-2013, 04:10 PM   #1165
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OK so the Guest Service Specialist called me back and said that after reviewing everything he was going to honor the offer and was going to add the free dining to my reservation, saving me a total of 2033.00.... WHEW!!! That felt amazing!!! Oct 18-28 here we come....
That is great!!!! Congratulations. Wonder if they reprimanded the CM who made the mistake.
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Old 05-21-2013, 04:53 PM   #1166
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OK so the Guest Service Specialist called me back and said that after reviewing everything he was going to honor the offer and was going to add the free dining to my reservation, saving me a total of 2033.00.... WHEW!!! That felt amazing!!! Oct 18-28 here we come....
Great news!! Congrats
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Old 05-21-2013, 06:13 PM   #1167
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OK so the Guest Service Specialist called me back and said that after reviewing everything he was going to honor the offer and was going to add the free dining to my reservation, saving me a total of 2033.00.... WHEW!!! That felt amazing!!! Oct 18-28 here we come....
Woohoo!! Congrats! I'm so glad it worked out for you. Getting FD is a great feeling isn't it?! Mine was my Mother's Day gift!! Lol
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Old 05-21-2013, 07:19 PM   #1168
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OK so the Guest Service Specialist called me back and said that after reviewing everything he was going to honor the offer and was going to add the free dining to my reservation, saving me a total of 2033.00.... WHEW!!! That felt amazing!!! Oct 18-28 here we come....
That is fantastic!! Congrats
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Old 05-21-2013, 09:38 PM   #1169
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That is fantastic!! Congrats
I'm so glad for you!! What a stressor!!
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Old 05-21-2013, 11:35 PM   #1170
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OK so the Guest Service Specialist called me back and said that after reviewing everything he was going to honor the offer and was going to add the free dining to my reservation, saving me a total of 2033.00.... WHEW!!! That felt amazing!!! Oct 18-28 here we come....
YEAH!!!
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