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Old 05-15-2013, 04:36 PM   #271
jimim
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I called old key west's off site call center to ask about the roll out. She said it was for select resorts at this time and they are changing them but didn't know how often and that she didn't even know if Old Key West was part of it right now or will be. She said it was totally random on how people are selected before and on check in.

That's it. From her conversation I kinda "assumed" that u were picked before check in based on ur package so maybe they are looking at people who have tickets purchased already or are AP holders so they can have it set up in the system before check in?

Just a though.

She did say it was a very limited number at his time and will be ongoing.

Just what I was told. . .

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Old 05-15-2013, 04:38 PM   #272
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Originally Posted by AngiTN View Post
They seem to have zero sense of beta testing or how to roll out something. Their idea of a beta test appears to be throw it out see what works and what doesn't.
This thread is about a beta test going on right now with only 100 guests a day, not throwing tens of thousands of guests to the wolves to see what happens.
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Old 05-15-2013, 04:39 PM   #273
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This thread is about a beta test going on right now with only 100 guests a day, not throwing tens of thousands of guests to the wolves to see what happens.
True, but the new website and the MDE app are thrown out to everyone and seem to be at a beta-test (or worse) level of readiness.
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Old 05-15-2013, 04:57 PM   #274
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There is absolutely ZERO indication that you will be able to reserve FP+ slots six months out. Everything from the interview with the VP to the Terms and Conditions (yes UNCFanatik, I know they can change) have indicated a 60-day window for FP+ reservations. Which makes sense now that you can check into your resort online at 60 days out now too.
OK 2 month rather than 6 months. I still see the same problem arising, with little quantitative difference. The people who do plan every step will be jumping on the site at exactly 60 days, and then other people will be seeing that FP+ are hard to get close to the time, so they will start putting in their FP+ earlier and earlier to get a slot and pretty soon we are where we are with ADR -- You need to get your FP+ reservations in exactly 60 days out, or you're going to be standing in the stand-by line. And I don't want to have to plan every step I take that long in advance, be it 60 days or 6 months! Not to mention that medical problems mean I can't even guarantee 60 days out if or when I will be able to make it to the parks that day.

So I see this, for me and probably many others like me, the end of FastPass. Not this next trip, but soon. And I can NOT see that as a good thing!

And by the way, regardless of what many say, those of us who are not wild about this are not just change phobic. I have been a professional programmer for 35 years, I know how things can change, and you just have to ride out the changes and adapt. I've gone from typewriters to dumb terminals to smart terminals to laptops without complaint. But new things are not always and consistently good. Even successful companies can massivly screw things up in the pursuit of the fancy new tech. I am not a Luddite, but I definately think that while some people will be excited with this, for most people it's going to be one more blow against the magic, and a major pain in the butt.
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Old 05-15-2013, 05:01 PM   #275
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Different people are certainly having, and will continue to have, different experiences with the technology. I've had zero problems with the website or MDE app either at home or at the parks. I was able to book my trip, search ADRs, etc from home, on the road and elsewhere. I made changes to my information on my computer and checked it on my phone immediately after and it matched.

That being said I have noticed buttons being in strange places when I was using Internet Explorer but have had zero issues with Chrome or Firefox on my Windows systems and no problems with Safari on my Mac. (I'm required to use IE at work, ugh)

When we were at the park last Thanksgiving week and the wi-fi worked great everywhere except for MK. Cell signal for Verizon and AT&T was fine and the apps on Android and iPhone worked fine. The only issue I had was my Android phone battery didn't last hardly at all. My iPhone was almost dead by the end of the day due to taking lots of pictures.

Having the maps, times, etc all in the palm of my hand was nice and we're looking forward to it next time.
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Old 05-15-2013, 05:27 PM   #276
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I am going to ask a question...probably crazy but something I just thought about. Do we know if you actually have to have a time frame for your return time? I know the reg FP has an hour return time on it, however do we know if we have an hour or is it "9-12", "12-3" type of return for FP+? Or could it be "May 15, 2013". I know we don't know a lot but just something I was wondering.
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Old 05-15-2013, 05:28 PM   #277
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Quote:
Originally Posted by Leeanne View Post
I am going to ask a question...probably crazy but something I just thought about. Do we know if you actually have to have a time frame for your return time? I know the reg FP has an hour return time on it, however do we know if we have an hour or is it "9-12", "12-3" type of return for FP+? Or could it be "May 15, 2013". I know we don't know a lot but just something I was wondering.
I don't expect a change to the one-hour return window.
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Old 05-15-2013, 05:52 PM   #278
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I completely agree there as well, they won't rest until it's working, but I still fear they're on a bad path. I've seen countless big companies make poor engineering decisions simply because they lack a key piece of information. It's one of those things that comes to light late in the game and has far reaching implications, it's generally unavoidable and usually cause for some hair loss

I am simply afraid they'd made some incorrect assumptions and they might be setting themselves up to blow this. From their point of view though, everything might look like smooth sailing, they may not realize there is a (potential) problem until it bites them, such is engineering. I am in agreement they'll make sure to fix it though, which is why I'm specifically worried about my trip getting caught in the roll-out debugging crossfire, not as much on the long term plan. I'm sure however it plays out, people will figure out how to work the system to their advantage, and we're all go one having a merry time.



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Old 05-15-2013, 05:56 PM   #279
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I've seen a couple of posts in this thread that seemed to reference FP+ will eventually replace fast passes completely. My initial understanding was that regular fp's would stay and FP+ would just supplement them since it's only for 3 attractions per day. Was I wrong about this? Is it going to be just FP+ in the future, with only the ability to reserve for a few rides per day? Sorry if I missed the answer in any of the previous posts in the thread.
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Old 05-15-2013, 05:58 PM   #280
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My initial understanding was that regular fp's would stay and FP+ would just supplement them since it's only for 3 attractions per day. Was I wrong about this?
Maybe.

Nobody knows.

And, it may be that over time (how much time is also unknown) the initial rollout "rules"
(such as current "legacy" FP availability) could change.
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Old 05-15-2013, 06:14 PM   #281
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Originally Posted by Robo View Post

. . . . . . . . . . . . . .DAI - SY

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Old 05-15-2013, 06:24 PM   #282
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Just because Disney to increase profits and that it might improve the guest experience doesn't mean it does. Not every idea is a good one.

Let's take a relatively recent example.
The problem: Disney buses were dedicated to a park/resort(s) loop. This resulted in many times where a bus would be running almost empty because there just wasn't anyone at those resorts at that time who wanted to go to that park but there would be some waiting for another park.
The solution: Put Disney buses on an open schedule so they would be redirected before each dropoff where they were to head next.
The intended result: People would be waiting less, buses would run fuller, and they wouldn't need as many buses.

Why this fails: The function they are optimizing just tries to minimize the total amount of wait time across all people. So if 99 people wait 1 minute less and 1 person waits 89 minutes longer, they have saved 10 wait-minutes. Sounds great unless you are that one person.

Before you could be assured that a bus would be along within 15 minutes (20 if you just missed it). With the new system, if your family was the only one wanting to go to MK while groups of 4-5 families kept coming out for AK every 10 minutes, your family would be sacrificed to keep waiting while each new bus arriving would be heading for AK since five families is greater than one. Eventually they would send an MK bus regardless but that is not what people expect or want. Now this isn't exactly how it works but that was the idea and the actual implementation didn't result in the theoretical optimal solution anyway so the new system is worse for guests. Maybe someone should have run the math that said "Even if we add more buses, the incremental cost of the bus is more than made up for the guests spending their time and money in the park rather than waiting for the bus."

FP+ has all the earmarks of unintended consequences that mathematically look good but guests' emotional human judgement rates it poor.
Oh, come on...

This is the most technologically advanced theme park resort in the world.
There's nothing to worry about.

What could possibly go THAT wrong?






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Old 05-15-2013, 06:29 PM   #283
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Oh, come on...

This is the most technologically advanced theme park resort in the world.
There's nothing to worry about.

What could possibly go THAT wrong?






Love it. I wonder how many people remember Westworld?
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Old 05-15-2013, 06:31 PM   #284
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Love it. I wonder how many people remember Westworld?
I'm geeking out on the mapmeister's classic scifi references.
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Old 05-15-2013, 06:32 PM   #285
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Originally Posted by joshsmom

I REALLY wish they would just fix their WEBSITE first!!! They are spending millions of dollars on FP+, and I can't even get on the website to MAKE a reservation for dining (again!!). The website is a real mess and it seems that if they can't get that right, how are they going to get FP+ right??? I am not for or against FP+, just an observation about things they should clean up first in order for FP+ to work properly.
Exactly. I'm having better luck with the new website but it still has issues. Surely Disney reads all the complaints on here about the website so why can't they get it right?

As far as fast pass + goes it seems silly. Even 60 days out is too far in advance to schedule rides. With time it will be pushed earlier and earlier like dining reservations have been.

It may or it may not work out in the long run. But big businesses do make bad investments at times so its not impossible for this to be a huge financial loss to them. Only time will tell though. No skin off my back. We like Disney World but its just one of the many places in this world we enjoy so if worse comes to worse it will be one less vacation destination to us.
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