Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > disABILITIES!
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 05-14-2013, 01:39 PM   #1
jmartinez1895
DIS Veteran
 
Join Date: Nov 2008
Location: Alabama
Posts: 1,643

Online check in w/ special request

Today while at my travel agents office I had her call the special reservations line to make sure that they had our request in the system
( VIP cleaning and ground floor due to wheelchair being the main request). The lady she spoke to told my TA to tell me to NOT use the online check in. She said that when you have special request for medical reasons you should never check in online because the rooms are auto selected by the computer. Instead you should just wait and check in at the resort, the CM checking you in will see the request ( you can also remind them) and they will be able to see all open rooms and place you in a room that should fit your needs and fix any problems right away. If you check in online and then it will take much longer to fix any issues as they have to take your confirmation out of the room you have been auto assigned and then put you in a new room. For VIP cleaning she said that the housekeeping will get the order and see that a room was not assigned and they will check with the room allocation department and at that time if there are other request ( such as ground floor) and will then assign a room that should work.
Of course there was also the usual disclaimer that it is a request and not a guarantee.
Just thought I'd pass this along in case there are others who might need this info.
__________________
Off Property 2005
POFQ 2008
POP 2009
POR 2011
POR 2013
jmartinez1895 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 07:32 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.