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Old 05-01-2013, 06:15 PM   #76
mickeywho?
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The luggage carts are left by the parking garage/elevator for guests to use in Vero Beach. So this has more to do with the tipping of valet/bell services than any Disney policy regarding insurance. I would have been annoyed too.
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Old 05-02-2013, 12:19 AM   #77
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Originally Posted by River Country View Post
Let me clarify....

I wasnt miffed about the policy...i can understand policy but this was just a complete dis regard for Customer Service IMHO

To have 3 Bell Service men stand there and watch me with my bags is just absurd to me forget about being in WDW I get better bell Service anywhere else i travel. Remember Travel is a customer service industry. If you have a bad customer service experience are you likely to go back.

The reason we all are DVC members is because we feel that Disney is the best at Customer Service

It wasnt busy there was actually no one else unloading at that time.

Yes the resort was nice and seemed relaxing and was actually my second stay there. I may have just been miffed at the time but for the cost per night i feel there are better places to stay i.e. OKW i was driven to my room on a golf cart my bags were brought into my room with me there, i was given a tour of the property and he brought my bags in the room and then asked if there was anything else i needed. That was customer service and deserving of a nice tip

Again this is just my opinion and for the person that stated not everywhere is like home, you are right i dont expect NJ in WDW but thats what i got
As I tried to convey, we weren't there and I understand there are nuances that make or break such issues. However, I understood from the OP that they did offer to care for the luggage but couldn't agree to your terms of car to room directly. I also got the impression your first request was to use the carts yourself. From a technical standpoint and if these impressions are correct, I can find no fault in the approach that was taken.

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The reason we all are DVC members is because we feel that Disney is the best at Customer Service
That may be your personal feeling and expectation but I see it as both inaccurate and an unreasonable expectation. To me, DVC is simply a nice timeshare that happens to be located on WDW property. I'm not sure you could even say that about GF or YC, 2 top end options with no DVC (at least for now). I also find I tend to get better service and response at about any other timeshare I stay at than DVC. Not that DVC is bad but that the others care more about what the individual guest thinks and reacts accordingly.
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Old 05-02-2013, 12:23 AM   #78
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Originally Posted by mickeywho? View Post
The luggage carts are left by the parking garage/elevator for guests to use in Vero Beach. So this has more to do with the tipping of valet/bell services than any Disney policy regarding insurance. I would have been annoyed too.
Sure it is, does it matter? The option is to do away with both options completely or to charge for them directly and specifically. Personally I prefer the have user carts and no valet or bell services but I realize not everyone shares that feeling. You can't have it both ways and that's from someone who has a phobia related to other people messing with their things. We don't valet or use bell services if we don't have to and it's not a financial thing for us, it's an "I'm not comfortable with it" thing.
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Old 05-09-2013, 02:30 PM   #79
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Originally Posted by MoreTravels View Post
"VWL never again"? The OP made the decision without commenting on the resort itself... it is literally judging a book by its cover. To the OP, have you seen and commented on the beach, walkways, wilderness atmosphere, camp fire with marshmallow, romantic boat ride, etc? Nope... you never want to do it again because the check in process did not go very smoothly.

VWL is one of the most relaxing resorts in my opinion, great for vacations.
No, no, no... This is good. The less people that like VWL the better. This makes it much easier for the rest of us to book what we want when we want.

I'm in agreement with the person starting this thread that received bad service. I am on vacation DANG IT! I demand and, frankly, I expect good service or you will get NO tip of any kind and I make it known why you don't get a tip.

However; because I am on vacation , I will take advantage of every op not to carry my junk and don't care when the room is ready. We always drive (we have flown in to Orlando and used ME once) and I always valet park and pay the guys to unload the car. When we do get the room I call and have the bags sent up. We always have a carry on bag with the necessary stuff for the day of arrival so we are not dependent on the big bags of stuff. Most of the time when we arrive we hit the pool for the remainder of the day (if we stay at OKW we hit the boats to DTD) so we don't need the other stuff anyways.

That being said... I will tip, I hate doing it but it is a necessary part of the process. I worked in a hotel when I was in high school and I can tell you there is joy in helping people (even if they don't want it) and getting a nice tip for it. If you refuse to tip (I mean for good service) then stay at the motel 6 for God's sake.

You are on vacation.
You are in the entertainment capital of the world, You are at WALT DISNEY WORLD! Be on vacation. Bring the extra cash needed to tip the people that are there to help you. LET THEM HELP! You go and enjoy your family time and let them schlep the junk for you.

My two cents. Sorry if it is offensive. Not mint to be.
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Old 05-09-2013, 06:50 PM   #80
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Originally Posted by River Country View Post
Let's just say my trip was less than magical at the VWL this past week for several reasons.

1. upon arrival we did not expect to have our 2 Villas ready since we were there early and typically they are not ready until early afternoon and it was 11AM. So we collect our box of stuff that we shipped down and get on a bus to Epcot(even though we had a car....Dont ask) We are not even off the WL property and get a text that our rooms are ready when we were specifically told they would not be ready until 3.

2. Upon return from Epcot i get my min-van with all our bags as my wife and father get the keys to the villas. I pull up in the vallet area and start to unload the car...valet comes over and says...

Valet Mgr: Only a bellman can use the luggage cart
Me: OK do you have one available?
Valet Mgr: Yes but you have to store your bags
Me: But my room is ready now and i am going directly to my room. Why would i store and check my bags when i am going directly to my room?
Valet Mgr: unfortunately that is the only way we do it here
Me: Well in NJ where i am from that is stupid, i will just do it myself

Do you know he sat there with 3 bellman and watch me and my father make 3 trips with bags. I received a White Chocolate Donald later that day wishing me a Magical experience, becasue i guess someone overheard what was going on but the damage was done. In any event i will go back only to see the beautiful christmas decorations and to eat at the Whispering Canyon Cafe but i will not stay there again.

Again this is just my experience and it does not necessarily reflect the true spirit of the resort but i am going back to BWV
I don't need to read the entire thread to share my opinion:

Your response was rude, classless, and ignorant. It is truly shameful to hear that you treated a cast member that way.

Your reasons to not return are entirely baseless.

That is the policy at ALL resorts I have visited, and ALL world-class hotels that employ bell staff that provide to the room luggage service.

Positions with bell services EVERYWHERE are hourly+gratuity positions.
They had EVERY right to stand there and watch you unload your vehicle - all you had to do was check your bags, go to your room, pick up the phone and ask they be delivered. That's it. That's all you had to do. In the time you spent making multiple trips back and forth, they could have had your bags out of your vehicle, and to your room.

This is a hospitality industry standard. Definitely not a "new" policy.

If they took you directly to your room, then depending on the number of arrivals - there wouldn't be ANYONE at bell services, they would all be out delivering luggage to rooms.

It is never OK to treat someone with such disrespect for absolutely no reason.

The only DVC resort that I can recall visiting that has guest use luggage carts is Hilton Head Island, and they are VERY different than the standard luggage cart.

OP, you should be ashamed of your behavior.
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Old 05-10-2013, 09:28 AM   #81
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Originally Posted by csharpwv View Post
I don't need to read the entire thread to share my opinion:

Your response was rude, classless, and ignorant. It is truly shameful to hear that you treated a cast member that way.

Your reasons to not return are entirely baseless.

That is the policy at ALL resorts I have visited, and ALL world-class hotels that employ bell staff that provide to the room luggage service.

Positions with bell services EVERYWHERE are hourly+gratuity positions.
They had EVERY right to stand there and watch you unload your vehicle - all you had to do was check your bags, go to your room, pick up the phone and ask they be delivered. That's it. That's all you had to do. In the time you spent making multiple trips back and forth, they could have had your bags out of your vehicle, and to your room.

This is a hospitality industry standard. Definitely not a "new" policy.

If they took you directly to your room, then depending on the number of arrivals - there wouldn't be ANYONE at bell services, they would all be out delivering luggage to rooms.

It is never OK to treat someone with such disrespect for absolutely no reason.

The only DVC resort that I can recall visiting that has guest use luggage carts is Hilton Head Island, and they are VERY different than the standard luggage cart.

OP, you should be ashamed of your behavior.
I dont think i treated anyone with dis respect. I simply asked for help/assitance with luggage during an off time. I didn't curse at him i expressed my opinion that was all which is what these boards are. I know some of you have beaten me up but thats OK its all good i got nothing but love for this site, WDW, and all things Disney, always have and always will.

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Old 05-10-2013, 09:51 AM   #82
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Originally Posted by River Country View Post
I dont think i treated anyone with dis respect. I simply asked for help/assitance with luggage during an off time. I didn't curse at him i expressed my opinion that was all which is what these boards are. I know some of you have beaten me up but thats OK its all good i got nothing but love for this site, WDW, and all things Disney, always have and always will.

Peace and Love Peace and Love,
Sometimes it helps to assume that maybe we don't always know all the details and to also assume that not every single one of the 60,000+ employees that work at WDW all know all the details as well.

If this is a reason to never go to VWL, than it can be argued that it is a reason to never return to WDW.

Your issues were small potatoes. I suspect that if you start letting these kinds of scenarios not get to you, not only will you enjoy your vacations more, but maybe even life a bit more as well.
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Old 05-10-2013, 12:45 PM   #83
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Originally Posted by River Country View Post
I dont think i treated anyone with dis respect. I simply asked for help/assitance with luggage during an off time. I didn't curse at him i expressed my opinion that was all which is what these boards are. I know some of you have beaten me up but thats OK its all good i got nothing but love for this site, WDW, and all things Disney, always have and always will.

Peace and Love Peace and Love,
I know we're kind of beating a dead horse at this point, but you didn't ASK for help. You told him you would just do it yourself.

I don't think anyone here means any disrespect either. We are just looking at it from an outsider's perspective.
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Old 05-12-2013, 01:05 PM   #84
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Originally Posted by jekjones1558 View Post
This incident is related to the separate status of Valet (employees of BAGS, INC) and Bell Services (employees of Disney). Apparently use of luggage carts at arrival at the front door is restricted to Valet. You can carry them yourself inside and get a bell person or you can pay (tip) valet to unload onto a cart and then pay (tip) Bell Services to deliver to the room. On departure Bell Services can bring your stuff from your room all the way to your car, if it is waiting in the arrival/departure area. This setup is a pet peeve of mine. I am a good tipper and prefer to tip only once. Petty of me, I know.

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I have no problem with their policy and adjust my tip accordingly. When I drop off my car at valet, I don't tip. I tip when I pick it up. I don't tip when I drop off my luggage, either. I tip when it is brought to my room. I tip well, but only once.

As for using the valet carts, I think it is normal for hotels NOT to let guests use them. They are valet tools.
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