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Old 04-23-2013, 05:18 PM   #16
StitchesGr8Fan
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There is also the loss of customer satisfaction for the person trying to make a reservation at the same time but couldn't because of the no-show.
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Old 04-23-2013, 05:33 PM   #17
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Originally Posted by carebee21
I think that in order to keep the $10, Disney has to show that they were somehow "damaged" by you not showing up for your reservation. They got stuck with food, or had a table that they were unable to fill. That typically isn't the case with most of the restaurants that have the credit card guarantee at Disney World now. If I don't show up to Ohana for a reservation, they'll seat someone in my spot, and they will not be damaged or out any money
No. In order to get damages they have to show damages. This is not a damages claim.

This is simple contract law. When you make a reservation at Disney you are entering into a simple contract with them. The contract is that you will show up or you will pay them $10. That is what is in the terms that we all agree upon when we make our reservations. That cool little check box that bounces you if you don't check it that you read and UNDERSTOOD.

If they wanted damages they could get (at least in MI, don't know FL exactly) 10x damages. So 10x what you would have spent on an avg meal. This is the same for a drs office. They aren't charging damages. If they were they would be getting 7-10x the fee for your appointment. That said, it is bad business so they just charge you $10 for not showing up.

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Old 04-23-2013, 06:38 PM   #18
peteykirch
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I'm waiting for Disney to charge the $10 fee to people who try to circumvent the Reservation System in terms of odd numbers of diners. I.E 1 diner making a reservation for 2, 3 for 4, etc.
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Old 04-24-2013, 05:59 AM   #19
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Originally Posted by peteykirch View Post
I'm waiting for Disney to charge the $10 fee to people who try to circumvent the Reservation System in terms of odd numbers of diners. I.E 1 diner making a reservation for 2, 3 for 4, etc.
Why would someone do this? It doesn't make any sense.
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Old 04-24-2013, 06:03 AM   #20
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Originally Posted by NHKristy76

Why would someone do this? It doesn't make any sense.
The new system seems temperamental towards odd numbers, however the cases mentioned are not hurting anyone else from getting a reservation because a party of 1 will still be sitting at a two top and a party of three will still sit at a four top. Increasing the number in those cases does not eliminate another table from other people trying to obtain reservations.
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Old 04-24-2013, 02:19 PM   #21
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I agree it will stop. They had the pirate league at Disneyland very briefly. I made reservations for my son. The time I wanted was "BOOKED" so I went with another time, when I walked pass the league. NO ONE WAS in there and there was 3 chairs for the time I had requested. They saw my son in a Captain Hook outfit so they were trying to talk me into going in I said I had a reservation in an hour. I didn't go an hour early because I was actually about to change him and go on Splash Mountain first, since it is his favorite ride and he loves to get soaked. Then I changed him back to the pirate outfit and went early.
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Old 04-24-2013, 02:27 PM   #22
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Originally Posted by Tonka's Skipper View Post
Actually when the policy was put into effect, there were some complaints, however once folks understood how it worked and that it would open up reservations for everyone, things settled down.

The only ones who really were not happy were the folks that fully admitted they hoarded reservations and this new policy for the most part stopped that.

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or It settled down once rational people realized it was a "done deal". Disney made their decision. It doesn't mean folks who don't agree with the policy changed their minds.

The fee is nothing more then a money grab designed to grab money from guests who forget about the fee or are the victim of unanticipated circumstances.
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Old 04-24-2013, 02:53 PM   #23
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Originally Posted by jemh628 View Post
The new system seems temperamental towards odd numbers, however the cases mentioned are not hurting anyone else from getting a reservation because a party of 1 will still be sitting at a two top and a party of three will still sit at a four top. Increasing the number in those cases does not eliminate another table from other people trying to obtain reservations.
Yeah it's a pain for people going solo, or in odd numbers.

You can punch in a reservation for 1, and nothing comes back, punch in 2, and wham times through the entire night.
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Old 04-24-2013, 02:56 PM   #24
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The fee is nothing more then a money grab designed to grab money from guests who forget about the fee or are the victim of unanticipated circumstances.
I don't agree with you at all. It is to keep butts in the chairs. Unwanted or extra ADRs don't make Disney money. Only butts in the chairs do. If they can keep people from making 3 ADRs when they only really intend to use 1, then it is more than fine with me! I doubt many people are victims of unanticipated circumstances when it comes to not showing up for ADRs. Rather more of wanting to have endless choices.
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Old 04-24-2013, 03:14 PM   #25
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Quote:
Originally Posted by Lewisc View Post
or It settled down once rational people realized it was a "done deal". Disney made their decision. It doesn't mean folks who don't agree with the policy changed their minds.

The fee is nothing more then a money grab designed to grab money from guests who forget about the fee or are the victim of unanticipated circumstances.
You are indeed entitled to your opinion, however the well known habits of some guests to double book and then at the last minute decide where to eat or just blow off a reservation is the well problem. I have seen many people come right out a say this is there practice and to *hell* with other guests and hogging reservations!


If you had read the threads at the time you would have noticed over a period of time that people once they understood the policy had no problems, except of course the reservation hoggers.


I addition many folks were all for the policy because it opened up availability.

For those reasons and common sense, I do not find your reasoning holds water.


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Old 04-24-2013, 03:16 PM   #26
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Originally Posted by Lewisc View Post
or It settled down once rational people realized it was a "done deal". Disney made their decision. It doesn't mean folks who don't agree with the policy changed their minds.

The fee is nothing more then a money grab designed to grab money from guests who forget about the fee or are the victim of unanticipated circumstances.
I think you underestimate how much of a problem the multiple bookings were.

You're pretty off base here, though. I worked as a concierge during the policy change, and it was almost across the board positive reactions because people were getting fed up with people farming ADRs. And in regards to people "forgetting" or having "unanticipated circumstances", if you have been to WDW, you'd know that there is plenty of room to work around these fees if something truly unfortunate happens, when it comes to Guest Relations in the parks and resorts.
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Old 04-24-2013, 03:19 PM   #27
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The fee is nothing more then a money grab designed to grab money from guests who forget about the fee or are the victim of unanticipated circumstances.
That will happen but intentionally booking multiple ADRs was a very real problem which has been dramatically reduced by the credit card guarantee.

Don't have much sympathy for people who forget to cancel--you can only do so much to save people from themselves. Bottom line is it's an avoidable charge.

As for the "unanticipated circumstances", a lot of that can be mitigated through realistic planning: don't schedule an ADR for arrival night when your plane is scheduled to land at 3pm; don't leave your hotel at 5pm and think Disney transportation will get you to Be Our Guest by 5:20; don't get in line for any attraction 15 minutes before an ADR.
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Old 04-24-2013, 10:28 PM   #28
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This thread is like going through a time warp back to about 1.5 to 2 years ago before WDW. All the same negative arguments about money grab, customer satisfaction problems and so on. There might be some merit to this except none of the negative stuff comes true as shown by the implementation at WDW that's been in place for more than a year. People need to look at what really happened and see that it's worked well before creating scenarios that simply don't happen.

All you have to do is show up for your ADR, not even on time, and there is no charge. Or call letting them know you won't be there. No charge. If you are trapped on a ride, no charge because its Disney's fault. All of your party doesn't have to show for the ADR, the only requirement is at least 1 person and then no one in the party is charged the $10. No money grab at all since almost all make their ADR or cancel.

So, what's been found is that there is really no down side at all. The upside is that ADR hoarders aren't doing that anymore, unless they figure its worth $10 to them. Bottom line, its working well at WDW and will at DLR.
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Old 04-25-2013, 04:29 AM   #29
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~It's a good policy & fair, too. The year before the credit card guarantee -- right at the 180 day mark, a lot of ADR's were impossible to get. So, I was expecting all the restaurants to be packed, but this just wasn't the case, they were all half empty. I knew something was wrong when we arrived for our Saturday night ADR at Ohana's and seated within five minutes! I had just ordered a Pina Colada at the Tambu Lounge, so the waitress brought the drinks over to our table. I had a wonderful window seat on the fire pit side with a clear view of EMP & Wishes, but the place was empty and the waitstaff was bored!

~We had a cancelled flight one year and it created massive delays causing us to miss lunch and arrive three hours late for dinner and Disney was very accommodating.
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Old 04-25-2013, 04:37 AM   #30
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Quote:
Originally Posted by peteykirch View Post
I'm waiting for Disney to charge the $10 fee to people who try to circumvent the Reservation System in terms of odd numbers of diners. I.E 1 diner making a reservation for 2, 3 for 4, etc.
The no show policy is only for true no shows. If 5 people show up for an ADR of 6, they will not be charged. If no one shows up they will be charged $60.
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