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Old 04-21-2013, 09:23 AM   #1
disbound09
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Join Date: May 2009
Location: Dallas, Texas
Posts: 299

DVC Gold Member
Paid DVC Rent/Trade
Gold Membership

Timeshare Broker Services BAD SERVICE ALERT

Well finally wrapped up our TBS ordeal. I wanted to warn anyone considering using TBS to be ready for a GONG show. Slow painful agonizing ordeal. Excuses galore and a lack of communication are the norm. I waited until we were done to complain to BBB, on DIS boards and Angie's List. Wish I had checked here first. We received our member number letter on Friday and were able to book on Saturday.

Hope you did not use Timeshare Broker Services we did and here is our timeline

12/28 submitted offer.
12/31 offer accepted wait for contract to be processed
1/9 contract arrives day before only a week lost, it is signed and escrow sent via CC
1/25 after many calls and emails find that contract had been submitted for ROFR that day not 15 days earlier. No explanation from TBS
2/25 passed ROFR 30 days No one calls. We find out when closing Doc's are emailed from Timeshare Closing Services our agent there is battling flu.
She tells me my TBS agent is no longer working there. Was she fired quit
2/26 Closing documents reviewed $$$ mistake $$$ discovered
3/4 Corrected statement signed and wired balance of contract it took a week to move charge from buyer to seller column???? Agent was sick so ok
4/3 Owners finally send back signed corrected contract TBS would not contact owners. Would not return my calls. Closing agent said to be patient after 3 weeks had passed. Normal to take 3 month plus to close???? I think they had snail mailed them from a couple of comments closing agent made.
4/4 Opps they forgot to send back a signed DEED
4/8 Deed sent back FedEx after I say I will pay for it. Arrives next day, who uses snail mail anymore for property transactions
4/9 Electronically submitted to County
4/10 Sent to Disney expected wait 2 weeks
4/12 Try to rent points on board. DIS member mentions 30% off discount on rooms. Thanks to those folks!! Exhausted I book trip in June to WDW thru Disney pay $$$ No longer stressed we will make it to Disney in June one way or another. Just more $$$
4/14 Waiting still Waiting
4/19 Receive membership number in mail oh happy day
4/20 Call Member Services they book reservation and activate my online account. Cancel rooms with Disney
4/21 Warn others on forum, BBB and Angie's List.

Thank you to everyone that gave me advice and offered to rent points, I was stressed out over family vacation being on shaky ground because of my choice of Brokers. It was a great price and through out I thought is would be done soon. The boards were like therapy. Now in a happy place.
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