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Old 04-21-2013, 10:00 AM   #38
CarolyninCO's Avatar
Join Date: Jan 2013
Location: Highlands Ranch, CO
Posts: 157

I booked our first DCL cruise a few months ago. Prior to that, I requested a quote from DU. Got a very quick response from an agent. Was very impressed with that.

I then followed up a with a couple of questions: one about getting a cabana and the other asking when (typically) VGT rates come out. She replied that cabanas are too expensive and I didn't need one, and that she had no idea when VGT rates come out. I can get more information than that reading these boards (thank you all!)

Having complete control of my reservation and finding the information I want without a filter is worth more to me than an OBC. Plus....I already have 20+ Target gift cards and don't want the experience some others have reported.

I truly believe that great service is agent-specific as many people here get awesome service. This is just my limited experience...
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