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Old 04-09-2013, 12:41 AM   #1
Bring me that horizon
princessofthejungle's Avatar
Join Date: May 2012
Location: Sydney, Australia
Posts: 36

Exclamation Change guests for reservation??

I'm not sure if I'm posting this in the right place, but I'm about to lose my mind!!

I completed my split stay reservations a few days ago via the Disney World website, while logged in to my account.

With the new website, I know you can attach the guests travelling to the reservation, which I did. However I somehow managed to create a secondary account with my same name and attach that one to the reservations, instead of my actual account (if that makes any sense! It's got my name on the reservation listed as a 'friend' of my actual account!)

It looks a bit like:
[My Name] - primary account that I'm logged in with
[My friend's Name] - Guest 2 on reservations
[My Name again] - Primary Guest on reservations

Does anyone know if there's a way I can remove the secondary account from the reservation and attach my actual account to them??
It's incredibly annoying logging in and having my account tell me I have no hotel reservations under my name!

Thanks for any help guys
Me DM Uncle DSis Cousins

Trips So Far...
DLR April 2000
WDW May 2000 - 3 nights off property
DL July 2007 - 3 nights at the DLH
DL June 2010 - 6 nights at the DLH
DL December 2010 - 7 nights at the DLH
WDW June 2011 - 12 nights at the GF/Poly
DL July/Aug 2012 - 7 nights at the DLH
DL December 2012 - 3 Day Trips
WDW December 2012 - 12 nights at the Poly (with Dad - never again!)
DLR June 2013 - Day Trip with the group!
DLR June 2013 - 2 night Birthday Trip at the GCH
WDW July 2013 - 16 Nights split stay at GF and Poly with my Best Friend
princessofthejungle is offline   Reply With Quote
Old 04-09-2013, 08:19 AM   #2
Join Date: Mar 2012
Location: New Hampshire
Posts: 299

We had a similar problem. after going around and around trying to find a way to fix it we called the help desk. My dh was on the phone for a good half hour but they were able to fix it.
Tpiejg is offline   Reply With Quote

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