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Old 04-06-2013, 12:42 PM   #1
ahappydisneymommy
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Am I expecting too much from Poly CL Planning?

We are staying CL at the Poly this June and because I had made my reservation through a travel agent I emailed them first to ask for planning. I received an email back very quickly saying that they would be happy to assist me. So I sent back a few ressies I needed help with and asked for ideas about in room celebrations. They emailed me back and said they couldn't help me unless I called (which they didn't say in the email). So I did and when I called she was very unhelpful. She wasn't very friendly and when I asked for help planning an in room celebration she said I should call the Disney florist. Am I just expecting too much? I know that every person's experience can be different but I thought they would be more helpful.
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Old 04-06-2013, 12:50 PM   #2
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Quote:
Originally Posted by ahappydisneymommy View Post
We are staying CL at the Poly this June and because I had made my reservation through a travel agent I emailed them first to ask for planning. I received an email back very quickly saying that they would be happy to assist me. So I sent back a few ressies I needed help with and asked for ideas about in room celebrations. They emailed me back and said they couldn't help me unless I called (which they didn't say in the email). So I did and when I called she was very unhelpful. She wasn't very friendly and when I asked for help planning an in room celebration she said I should call the Disney florist. Am I just expecting too much? I know that every person's experience can be different but I thought they would be more helpful.
Were the reservations for restaurants that require a credit card guarantee? If so, that is likely why they said they needed you to call.

I haven't had experience with the Poly IPO, but the BC/YC IPO was very, very helpful and were able to get me all of my reservations. I sent them the e-mail form with my requests, and then they called me to get the credit card info. On my 180 day mark, I received an e-mail confirmation of all the reservations.

They have been very responsive to me whenever I've called or e-mailed. Perhaps you got somebody who was having a bad day. I'd try calling back about the reservations. I've heard on other threads that requests for flowers, or other in room surprises does get routed to the Disney florist.
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Old 04-06-2013, 01:17 PM   #3
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I haven't asked the IPO CMs to book any meals, but have corresponded with them exclusively by email at AKL. They've been very responsive and friendly, and helped with a few major questions, but I too was referred directly to the florist when I asked if they had any ideas for a special touch for DS's surprise birthday celebration. None of the "celebrations" with the Disney Florist appeal to me (or my budget) so I just let it go, but I was a little surprised they didn't offer any ideas beside the florist. Maybe it's a new contractual thing that they're required to immediately direct us there and only there?
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Old 04-06-2013, 01:30 PM   #4
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Quote:
Originally Posted by ahappydisneymommy View Post
She wasn't very friendly and when I asked for help planning an in room celebration she said I should call the Disney florist. Am I just expecting too much? I know that every person's experience can be different but I thought they would be more helpful.
In room celebrations is not something that the IPO does, but Disney Florist does do this and will be happy to work with you to customize any of their standard offerings. So IPO did do what they could by referring you to the Disney Florist.
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Old 04-06-2013, 01:32 PM   #5
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I had great experience too with AKL IPO. All thru e mail. I'd email Poly IPO back, with your requests, hopefully you'll get a different IPO.
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Old 04-06-2013, 02:56 PM   #6
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I have found, over the years, that IPO's have been less and less helpful. My last two CL trips, IPO never even contacted me. We stayed GF RPC last year and I contacted IPO (they never e-mailed me). I sent them a few requests and they kept putting me off or sending me other places. I asked them to book a pirate cruise for my son and they simply said it wasn't available on the day I requested - never mentioned WHEN it would be available or if it was available that day at another resort. It just seemed they weren't interested in helping me. I finally just did everything myself like I always do when we don't stay CL. I am capable of doing it myself - just thought I would try to have them do it since I was paying for the service. So, no, you probably aren't expecting too much, IMO, I just don't find them very helpful at all. They most likely have to recommend Disney Florist for in-room celebrations, because it's the only Disney authorized service for this request. In fact, Disney Florist is the only company that can have access to your room to set up an in-room celebration as far as I know.
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Old 04-06-2013, 03:13 PM   #7
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They do not do in room celebrations because they really have neither the materials or staff to do that. They will order small things like a bottle of wine or similar and place it in the room but not large baskets or set up celebrations. That's what Disney Florist is for. The advantage of CL is that the CL staff can and do work with DF to have a celebration in your room before you arrive which can't be done in non-CL rooms. I've done this more than once and the CL staff are great.

The staff at the Poly are terrific and IF they CAN do something they will. We've done many requests over the years and been very happy. But IF they CAN'T do something they will tell you and tell you who to contact which they did in the OP's case.

As far as dining is concerned, they have never failed us in making ADRs for us.
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Old 04-06-2013, 05:16 PM   #8
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Personally, I prefer calling to emailing since I can better explain what it is I want. If you want to talk to someone, call them again. Hopefully you'll get a different CM who can better understand what you want. But in reality, the "in room celebrations" are not something that they regularly offer and they will all point you in the direction of the Disney Florist. In the past, we have had little things done for birthdays, but nothing specific was requested and IMO we were lucky to receive anything. As for dining, all the IPO offices I've worked with have done a great job in booking our ADRs, as well as any other activity we wanted to try at WDW.
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Old 04-06-2013, 07:25 PM   #9
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I do not think you are expecting too much, it is just that, like all things Disney, the service level has decreased over the past few years. In the past, we have asked IPO to make reservations/plan special occasions for us. In the past, they have been able to do these things for us without issue and without resorting to using Disney Florist/outside providers. Now, it seems that anything other than asking for help with ADR is beyond their abilty. Understand this is the new/now Disney and anything beyond that is not doable. Sad, but reality
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Old 04-06-2013, 11:17 PM   #10
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On the BC/YC thread, I read about IPO assisting with in-room celebrations. So when I contacted BWI IPO regarding an in-room celebration and they referred me to the Disney Florist, I said that I'd rather work with them (meaning IPO) if possible. From that point forward, IPO was wonderful. We were interested in a pirate theme and I gave them a general idea of the items we wanted to include. They worked with me to develop a list of items (ear hats, swords, beads, treasure boxes, coins, candy, etc.) and made a number of suggestions, provided cost estimates, etc. When we finalized the list via e-mail, I called IPO with my credit card number and they did all the shopping a week or so before our arrival. They sent the items up to the CL staff, and CL CM Jackie arranged them in our room after check-in and before we arrived in our room. I could tell from the receipts that they went to MK, Epcot and Screen Door General Store to purchase the items - I was really impressed!

So while they initially suggested Disney Florist, IPO CMs were very enthusiastic about assisting us once I mentioned that we'd prefer to work with them. I'm not suggesting that's the case every time, or that all IPOs will be the same, but that's our experience with an in-room celebration request.
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Old 04-07-2013, 01:46 AM   #11
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The IPO for AKL CL have been been wonderful. I get a better response on the phone then by email. My first impression of the IPO at WL is not good. They told me that CRT doesn't have makeovers thats the BBB, when I asked about the Her Royal Highness package. If you are interested in different celebrations try giftofalifetime.com. They are pricey but the celebrations they put together are very cool.
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Old 04-07-2013, 08:13 AM   #12
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Quote:
Originally Posted by iheartjuppy View Post
I haven't asked the IPO CMs to book any meals, but have corresponded with them exclusively by email at AKL. They've been very responsive and friendly, and helped with a few major questions, but I too was referred directly to the florist when I asked if they had any ideas for a special touch for DS's surprise birthday celebration. None of the "celebrations" with the Disney Florist appeal to me (or my budget) so I just let it go, but I was a little surprised they didn't offer any ideas beside the florist. Maybe it's a new contractual thing that they're required to immediately direct us there and only there?
Hi
Just a suggestion
I made up a cute bag (animal print) and filled it with all sorts of treats.
Sunglasses
hat
bubbles
glow sticks
binoculars--to watch the animals on the savannah
safari Mickey plush
Disney t-shirt
waterproof disposable camera
autograph book-or pressed penny book
favorite candy treat
Disney gift card
Tied it up with a big black polka dot bow-no balloons are allowed at AKL.
Dropped it off at front desk and asked them to deliver it please.
My grand-daughter loved it!

then I checked AKL menus
link here

http://allears.net/menu/menu_aklin.htm


Kids' Create-A-Cone - cake-filled cones with an assortment of toppings and buttercream icing (serves 2) $30.00

Cookies and Milk - Enjoy some of our fresh-baked chocolate chip cookies with a carafe of milk (serves 3) $25.00


My fav in room snack treat is

Karibuni - Artisanal cheese and fresh fruits, house-made jam, and Lavosh crackers (serves 2 to 4) $35.00

I ordered this for my son and his fiance --I just added a small bottle of wine-which the Disney staff (CM's)delivered with the food.
Have a great time planning
Hugs Mel

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Old 04-07-2013, 08:11 PM   #13
ahappydisneymommy
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Thank you for the feedback. It looks like I need to try again with another cast member. Hopefully, they will be able and willing to help.
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Old 04-07-2013, 08:18 PM   #14
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Quote:
Originally Posted by AliceIn View Post
Were the reservations for restaurants that require a credit card guarantee? If so, that is likely why they said they needed you to call.

I haven't had experience with the Poly IPO, but the BC/YC IPO was very, very helpful and were able to get me all of my reservations. I sent them the e-mail form with my requests, and then they called me to get the credit card info. On my 180 day mark, I received an e-mail confirmation of all the reservations.

They have been very responsive to me whenever I've called or e-mailed. Perhaps you got somebody who was having a bad day. I'd try calling back about the reservations. I've heard on other threads that requests for flowers, or other in room surprises does get routed to the Disney florist.
What email form?

Thanks!
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Old 04-07-2013, 08:52 PM   #15
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Quote:
Originally Posted by ahappydisneymommy View Post
What email form?

Thanks!
You should have received an e-mail from IPO (assuming they had your e-mail address) similar to this one from the Poly IPO:

Quote:
Aloha!
Thank you for choosing the King Kamehameha Club at Disney’s Polynesian Resort for your upcoming visit. On behalf of our entire team, we would like to extend a warm welcome to our resort!

We do generally make our first contact with guests 190 days out from their arrival day.

We have a team of itinerary planners who will work closely with you in developing an itinerary that is personalized for your party. Many of our restaurants, recreational activities, tours, and special events can be booked 180 days from your date of your arrival.

For your convenience, we have attached a Personal Itinerary Planner. For the greatest success in securing the dates and times you prefer, please email it back to us at your earliest convenience. All requests made will be booked based upon availability when your 180-day booking window opens. Please note that many restaurants and other activities require a credit card to guarantee the booking.

We want to help you create a stay with us that is magical! If we can assist you with anything for your vacation, please don't hesitate to contact us. Our office is open daily from 9 AM to 6 PM EST. We look forward to hearing from you soon so that we may provide further assistance. Have a magical day!


Mahalo,


Walt Disney World Itinerary Planning Office
Phone: (407) 824-2466
Fax: (407) 824-3174
Polynesian.Itinerary.Planning@disneyworld.com
The form is an attachment to the e-mail.
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